Agency Systems Committee - National Emergency Number Association

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Agency Systems Committee

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NENA Development Group

The Agency Systems Committee is responsible for developing recommendations, requirements, and standards necessary to insure the reliable interoperability of all systems that public safety agencies use to handle emergency calls and associated data.

In E9-1-1, those systems include Customer Premises Equipment (CPE) and interfaces to legacy supporting networks.

In NG9-1-1, those systems include the agency-managed functional elements that support the public safety agents who answer and process emergency calls and data through the end of an emergency incident. The Committee may also develop documentation regarding the technical and operational features of some selected systems.

Co-Chairs

Mike Vislocky
Network Orange
561.999.1299

Michael Smith
DSS Corporation
606.877.2788

Working Groups

NG9-1-1 PSAP Working Group
The joint NENA/APCO group is currently developing a detailed requirements document for an NG9-1-1 PSAP or Agency. After the requirements document is published, the group may begin new work on related standards documents. The group currently has one hour conference calls every Thursday at 1:00 PM ET. Volunteers with background and experience with PSAP systems and operations who are able to join these calls and contribute to the group’s work are invited to apply.
Rick Blackwell - Co-Chair NENA
Michael Smith - Co-Chair APCO
EIDD Working Group
The joint NENA/APCO group is nearing completion of a document that lists the kinds of emergency incident data needed to be sent from one element to another. Future work may include participating in the development of a NIEM conformant standard. The group currently has one-hour conference calls every Friday at 2:00 PM ET. Volunteers with background and experience with XML, NIEM, or with PSAP systems and operations who are able to join these calls and contribute to the group’s work are invited to apply.

Jerry Schlesinger - Co-Chair NENA and Acting Co-Chair APCO

The button to the left will take you to a form where you may volunteer to serve on this Committee. Become part of the solution and join NENA's Committee work today!

Standards & Documents for this Committee

Agency Systems Standards & Documents

[ More Info Hide Info ]

The Agency Systems (Customer Premise Equipment (CPE)) standards are for all E9-1-1 PSAP CPE issues related to 9-1-1 products and services. The CPE Committee will be heavily involved with determining the requirements and standards that will allow PSAPs to fully participate in the upcoming NG9-1-1(?) IP-based networking environment.

Item Name	Posted By	Date Posted
04-001 v2 - E9-1-1 PSAP Equipment Link [ more ] [ hide ]	Administration	12/5/2011
This NENA Technical Reference NENA-04-001 defines the Public Safety Answering Point (PSAP) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE). A PSAP is an agency or group of agencies designated and authorized to receive and respond to emergency calls requiring one or more public services (Police, Fire, EMS or all three).
04-002 v4 - PSAP Master Clock Link [ more ] [ hide ]	Administration	12/5/2011
This Standard is a guide for designers and manufacturers of PSAP equipment. It identifies engineering and technical requirements to be met before the NENA membership shall consider purchase of such equipment; it may also be of value to purchasers, maintainers and users of such equipment.
04-003 v1 - E9-1-1 ISDN PSAP Equipment_BRI Link [ more ] [ hide ]	Administration	12/5/2011
This NENA Technical Reference NENA-04-003 defines the Integrated Services Digital Network BRI (ISDN BRI) Public Safety Answering Point (PSAP) equipment requirements intended for use by users, manufacturers and providers of E9-1-1 Customer Premise Equipment (CPE). The PSAP is a designated agency that receives and responds to emergencies such as Police, Fire, EMS, etc.
04-004-v1_PSAP_Intelligent_Workstation Link [ more ] [ hide ]	Administration	12/5/2011
This NENA Technical Reference NENA-04-004 defines the Public Safety Answering Point (PSAP) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE).
04-005 v1 - ALI Query Service Link [ more ] [ hide ]	Administration	12/5/2011
This document defines the NENA XML ALI Query Service (AQS) that specifies new protocols between the PSAP and the Next Generation Emergency Services Network (NGESN). It provides the rationale behind the AQS and how it relates to the current ALI protocol. It also provides an overview of implementation alternatives (bindings) described in detail within the document.
04-501-v1 - Integrating Apps Intellignt Workstns Link [ more ] [ hide ]	Administration	12/5/2011
This document will identify, define, discuss and offer information to help PSAP managers make decisions that are necessary to integrate multiple applications on a single hardware platform at the Enhanced 9-1-1 Public Safety Answering Point (PSAP).
04-502 v1 - CPE Site Characteristics Link [ more ] [ hide ]	Administration	12/5/2011
This Technical Information Document is a guide for PSAP managers and for the designers, manufacturers and installers of PSAP CPE (Customer Premises Equipment). It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. "Supporting CPE” includes all of the equipment and facilities that support PSAP operations with the exception of call taker or dispatch related equipment that is located in the workspace. Supporting CPE is often located in a "back room” and is sometimes referred to as "backroom” equipment.
04-503 v1 - PSAP Security Link [ more ] [ hide ]	Administration	12/5/2011
Today’s Public Safety Answering Points (PSAPs) face more threats than ever before. In a post 9/11 world, the 9-1-1 community must recognize the reality of increased threats and vulnerabilities. New product paradigms are being designed and implemented by the PSAP community at a rapid pace. Today's call-centers are challenged to keep pace with the rapid shifts in technology.

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Co-Chairs

Working Groups

The button to the left will take you to a form where you may volunteer to serve on this Committee. Become part of the solution and join NENA's Committee work today!Standards & Documents for this Committee

Agency Systems Standards & Documents

The button to the left will take you to a form where you may volunteer to serve on this Committee. Become part of the solution and join NENA's Committee work today!

Standards & Documents for this Committee