NENA Development Conference Working Sessions - **Updated 02.06.13**
Monday, February 11 – Wednesday, February 13

Technology, data, and PSAP operations topics take center stage at the 2013 Development Conference, where the event’s unique, output-oriented program offers you the flexibility to focus on the issues that are important to you in a dynamic, cooperative atmosphere. The important, hands-on work done during the event not only yields immediate rewards for the public safety community, but also bolsters NENA’s current initiatives and helps define the association’s path forward in 2013. This isn’t your typical conference where attendees just sit back and listen – it’s an event where you can get personally involved and channel your energy and expertise to make a difference in the future of 9-1-1.

Click here to download a PDF spreadsheet of all the NDC working sessions at-a-glance. **Updated 02.06.13**

Read on for full session details...

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Monday, February 11

10:15AM – 12:00PM

NG9-1-1 PSAP Systems: Common Characteristics (Caribbean I)

All NG9-1-1 PSAP Systems (termed Functional Elements) share common characteristics and a common set of requirements. This overview session will introduce attendees to those common requirements for all PSAP functional elements that will be discussed in detail in this room, in the sessions that follow.

Attendees can expect: An overview of PSAP Systems in NG9-1-1

Anticipated session output: Attendees will receive an introductory tutorial of PSAP Systems and participate in discussion of the common functions that apply to more than one type of PSAP System, to better prepare them for discussions in subsequent sessions.

Transitioning Data Towards NG9-1-1 (Boca III & IV)

Highlighting the recently introduced Data Transition section in the NG9-1-1 Transition Plan, this session’s intent is to provide insight and document attendees input and concerns on implications and impacts to existing processes and the interactions with NG9-1-1 data processing elements.

Attendees can expect: An overview of data transition and issues

Anticipated session output: Attendees will discuss and identify data transition needs and set priorities for continued transition development work in the NG9-1-1 Transition Planning Committee.

Data Security Roles & Governance (Caribbean II)

Identifying and setting roles and responsibilities for governance, data security, data quality, and data management is critical to ensuring data integrity. Come provide your thoughts, concerns, and recommendations on achieving these roles and responsibilities.

Attendees can expect: To discuss and provide input on NG9-1-1 Security needs and considerations

Anticipated session output: Begin updates to this document to address open issues defined prior to the NDC and in this session

Review of Baseline ECRF / LVF Document (Boca I & II)

This working group session is intended to open discussion and capture attendees input on outstanding issues regarding the ECRF (Emergency Call Routing Function) / LVF (Location Validation Function) Standard.

Attendees can expect: To discuss and provide input on the ECRF / LVF Standard

Anticipated session output: Begin updates to this document to address open issues defined prior to the NDC and in this session

Training Telecommunicators for NG9-1-1 (Caribbean IV)

Focusing on roles and system operational management, this series of sessions focuses on the operational needs that will be required as we transition to NG9-1-1. Also, participants will discuss methods for educating and training current and future staff to meet these needs and attempt to answer questions such as: What new skill sets will be required as NG9-1-1 is phased in? What will trainers need to prepare for (e.g. texting, video, seeing vs. hearing a call for service)? Are current training and training standards sufficient ? What tools are needed to help administrators make decisions based on future needs?

Attendees can expect: To engage in open discussions, provide insight, ideas and suggestions on these tough questions

Anticipated session output: Begin to develop issues and content to be used for requirements and/or standard documents for telecommunicator training

1:15PM – 2:15PM

NG9-1-1 Call Handling Systems: Requirements & Standards (Caribbean I)

Requirements for a PSAP’s Call Handling Functional Element are provided in the NENA NG9-1-1 System and PSAP Operational Features and Capabilities Requirements, NENA 57-750 And in the NG9-1-1 PSAP Requirements document currently in process. This session will discuss call handling requirements that should evolve into standards development.

Know-before-you-go: Please review NENA 57-750

Anticipated session output: Develop content for the foundation of NG9-1-1 call handling systems standard(s)

Additional Data (Boca III & IV)
This open discussion session will provide an update on the status of development, and a review of work-group and attendee contributions to the Additional Data draft document. A review of key requirements for selecting an Additional Caller Data specification will also be discussed.

Attendees can expect: A face-to-face working group meeting that is open to all interested attendees. Input, suggestions, and recommendations are welcome.

Anticipated session output: To provide content for continued document development

Site / Structure Address Points (Caribbean V-VII)
This session will continue development work on the spatial representation of a site or structure point placement in GIS data sets, critical for public safety and emergency response.

Attendees can expect: To engage in open discussions, provide insight, ideas and suggestions for document content

Anticipated session output: To provide content for additional Information document development

Succession Planning (Caribbean II)
What process can be used to build and maintain core skills that support the creation of a succession plan? Attendees will discuss what functions require planned methods of transition to avoid service gaps when key personnel leave. This open discussion will begin development of an Information document focused on how to develop a succession plan.

Attendees can expect: Open moderated discussion on succession planning

Anticipated session output: Initial development work on a succession planning document

Applications Development & 9-1-1 (Boca I & II)
How can the 9-1-1 profession best coordinate with app developers? What can we provide to assist developers, while minimizing detrimental operational impacts? Will there be additional educational requirements for telecommunicators? What about education of the public? What information do the app developers need from us? Attendees are asked to help develop information for app developers regarding interfacing with and providing enhanced information to the PSAPs, without adversely impacting PSAP operations.

Attendees can expect: Review of current working group outputs and continued development of app developer guidelines

Anticipated session output: To provide additional content for app developer guidelines as well as public safety’s evaluation of apps

Training Telecommunicators for NG9-1-1 (cont’d)

2:15PM – 3:00PM

NG9-1-1 Dispatch Systems: Requirements & Standards (Caribbean I)
Requirements for the interface to a PSAP’s Dispatch Functional Element are provided in the NENA NG9-1-1 PSAP Requirements Document. Open discussion will outline the requirements related to dispatch interface requirements that should be developed into standards. *Note - Standards for dispatch-related systems are outside of the scope of these standards development.

Attendees can expect: An open discussion for developing dispatch interface standards

Anticipated session output: Provide content for the development of a dispatch interface standard

Additional Data (cont’d)

Site / Structure Address Points (cont’d)

Succession Planning (cont’d)

Applications Development & 9-1-1 (cont’d)

Training Telecommunicators for NG9-1-1 (cont’d)

3:15PM – 5:00PM

NG9-1-1 Logging Systems: Requirements & Standards (Caribbean I)
Requirements for NG9-1-1 logging systems are provided in the NENA NG9-1-1 System and PSAP Operational Features and Capabilities Requirements, NENA 57-750, and the NG9-1-1 PSAP Requirements Document currently in process. This session will discuss logging systems requirements that should evolve into standards development.

Know-before-you-go: Please review NENA 57-750

Anticipated session output: Provide content for the development of a standards document for NG9-1-1 logging systems

Site / Structure Address Points (cont’d)

Succession Planning (cont’d)

Applications Development & 9-1-1 (cont’d)

Training Telecommunicators for NG9-1-1 (cont’d)

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Tuesday, February 12

8:30AM – 10:00AM

NG9-1-1 Collaboration Systems: Requirements & Standards (Caribbean I)
NG9-1-1 collaborative systems will provide real-time, multimedia communications within and between agencies. A standard interface for collaboration should make it much easier to support one another when handling an incident. Requirements for NG9-1-1 collaboration systems are provided in the NENA NG9-1-1 System and PSAP Operational Features and Capabilities Requirements, NENA 57-750. This session discusses the functional and interface requirements for this element, and the development of standards based on those requirements.

Know-before-you-go: Familiarity with NENA 57-750 and current draft document on NG9-1-1 PSAP Requirements

Anticipated session output: Development of standards documents for NG9-1-1 collaborative systems

NG9-1-1 Public Education & Accessibility (Caribbean V-VII)
This session will continue development of educational outreach materials for the hearing and speech disabilities community . This session is related to both near term text to 9-1-1 issues and to NG9-1-1 systems. Discussions will also focus on messaging and delivery methods.

Attendees can expect: Collaboration between Accessibility and Pub Ed Committee members and all interested attendees

Anticipated session output: Development of educational resources and outreach ideas

Staffing Needs Determination Criteria (Caribbean II)
Current staffing algorithms do not provide staffing requirements by responder type, task, skill set nor robust predictive analysis. What issues influence overall and group staffing needs in the PSAP? Should staffing analysis be consistent for consolidated and task based agencies? This interactive session will begin development of PSAP staffing recommendations for required skill sets and discuss how staffing recommendations differ between PSAPs.

Attendees can expect: To provide input and suggestions on staffing issues

Anticipated session output: Develop content for a PSAP staffing recommendations document

NG9-1-1 Audits & Reporting (Boca III & IV)
This open discussion will continue development work for Audit reporting requirements and use cases for the Discrepancy Reporting and Resolution document. How will discrepancies for and between NG9-1-1 systems be handled? What type of reports needs to be developed? Who is responsible for their creation and who receives them? How often? Near real-time, daily, weekly, or monthly? These questions all come into play, so come join in the discussion!

Attendees can expect: Discussion among Discrepancy Working Group members and all interested attendees

Anticipated session output: Continue the development of standards for NG9-1-1 audits and reporting

Applications Development & 9-1-1 (cont’d)

Training Telecommunicators for NG9-1-1 (cont’d)

10:15AM – 12:00PM

Logging Analysis Related to Infrastructure Backup Resiliency & Diversity of Backup Data Paths (Caribbean I)
This interactive session will begin developing information PSAPs need as they move to NG9-1-1. How do we evaluate risk, analyze new data streams, ensure diverse and resilient data paths, and deal with storing all the data? What analysis tools are needed to utilize this data? How can we use it to improve service? What do we need to know and be aware of?

Attendees can expect: To begin developing documentation to support PSAP operations during the transition to NG9-1-1

Anticipated session output: Formation of a new working group or groups to tackle identified issues

Emergency Incident Data Document (EIDD): Overview, Current Status, & Upcoming Work (Boca I & II)
The Emergency Incident Data Document (EIDD) is a developing standard for exchanging incident related information. This developing NENA/APCO standard will conform to the National Information Exchange Model (NIEM) and will allow exchanging of incident and related information between PSAPs, CAD, and other systems. NG9-1-1 systems will be required to support this emerging standard.

Attendees can expect: To collaborate with EIDD Working Group members on additional content

Anticipated session output: Provide content for the EIDD Standard

NG9-1-1 Public Education & Accessibility (cont’d)

Staffing Needs Determination Criteria (cont’d)

NG9-1-1 Audits & Reporting (cont’d)

Training Telecommunicators for NG9-1-1 (cont’d)

1:15PM – 2:30PM

Human Relations in the PSAP: Peer Relationships & Building Professionalism (Caribbean IV)
What can PSAP administrators do to encourage and maintain professionalism in the PSAP? What tools are or should be available to improve the work environment in the PSAP while fostering teamwork and outstanding performance? This session will look at ideas and methods to develop information that will assist PSAPs to increase professionalism.

Attendees can expect: To have an open dialog on how to build professionalism in the PSAP

Anticipated session output: Develop information for documentation to assist PSAPs with increasing professionalism

Text-to-9-1-1 Educational Outreach (Caribbean II)
This interactive session will update the work that has been done regarding educating the public on texting, including information for PSAP personnel & managers. We also will hear from PSAPs currently doing text-to-9-1-1 trials.

Attendees can expect: To continue work on creating an educational program on texting, as well as a checklist for PSAP personnel to use when deciding to opt-in or opt-out of texting solutions

Anticipated session output: Produce educational resources on texting, including a checklist for PSAP personnel

Task Overload & Stress Management (Caribbean V-VII)
Emerging technology will impact personnel. What can PSAP administrators do to recruit, test and train candidates? What tools are available to recognize and mitigate telecommunicator overload? Can education programs be developed to manage change in the PSAP? This open discussion session will cover current and anticipated issues regarding task overload, technology impacts, tools available for identification and mitigation and correcting task overload situations.

Attendees can expect: An overview of the causes and outcomes of task overload

Anticipated session output: Begin the foundation of an Information document on task overload and stress management

Emergency Incident Data Document (EIDD): How & When EIDDs Are Sent (Boca I & II)
The Emergency Incident Data Document is a Standard for exchanging incident related information between different systems (PSAPs, CAD, logging recorder, and other systems). NG9-1-1 systems will be required to support this emerging standard.

Attendees can expect: To discuss how information about an incident can be requested and delivered through the Emergency Incident Data Document process. Queries and responses for EIDDs and transport mechanisms will be discussed.

Anticipated session output: Provide additional content for development of the EIDD Standard

Logging Analysis Related to Infrastructure Backup Resiliency & Diversity of Backup Data Paths (cont’d)

2:45PM – 5:00PM

Mass Alerting (Boca I & II)
This interactive session considers the role of the 9-1-1 authority in emergency notifications systems support. Since 9-1-1 ALI databases will disappear when NG9-1-1 utilizes decentralized customer data, how will these emergency notification systems obtain the proper data? What is NENA’s role in defining standards related to data provisioning and/or emergency notifications systems operations?

Attendees can expect: To participate in the development of requirements related to mass alerting and emergency notification systems

Know-before-you-go: Wide Area / Statewide Emergency Notification Systems OID NENA 56-503

Anticipated session output: Provide input to revision of existing documents or development of new working group(s)

Logging Analysis Related to Infrastructure Backup Resiliency & Diversity of Backup Data Paths (cont’d)

Human Relations in the PSAP: Peer Relationships & Building Professionalism (cont’d)

Text-to-9-1-1 Educational Outreach (cont’d)

Task Overload & Stress Management (cont’d)

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Wednesday, February 13

8:30AM – 10:00AM

Minimum Telecommunicator Training Standards (Caribbean I)
Some states/provinces have minimum training standards, but most are specific to a single aspect of the training needs. Does your state/province have training standards? What are they? Is there a need to pursue certification or licensure? If so, should there be a board certified testing process? Please provide your input on this issue.

Attendees can expect: To discuss the development of minimum telecommunicator training standards

Anticipated session output: Determine if this is an issue that can be developed into a standard and identify implementation strategies

Core Services: New Issues Discussion (Caribbean II)
Session participants will identify issues to be worked by the Core Services Committee. The Committee is focused on 9-1-1 authority responsibilities related to development and management of systems operations and system administration functions, including data definition and management, business rules, validation (LVF), routing (ECRF, ESRP, PRF), location services (Legacy ALI, LIS), and any ancillary data services (e.g., wireless, wireline and VoIP data).

Attendees can expect: To provide ideas and priorities for future development work in the above areas

Anticipated session output: To provide ideas and priorities for future development work in the above areas

10:15AM – 12:00PM

Understanding Policy Routing for PSAP Operations & PSAP Management (Caribbean IV)
As NG9-1-1 is phased in, what do PSAP administrators need to understand regarding routing options? How can we control local policy while being a good neighbor to other PSAPs or 9-1-1 authorities? What are the governance needs to control routing? This interactive session will gather input from attendees to update NENA 71-502 for PSAP operations and management.

Know-before-you-go: Attendees are requested to read NENA 71-502,Overview of Policy Rules for Call Routing and Handling in NG9-1-1

Anticipated session output: Improvement of NENAOverview of Policy Rules for Call Routing and Handling in NG9-1-1

Security for 9-1-1 Operations (Caribbean II)
What should PSAPs do to protect themselves against threat? Are the security requirements of PSAPs different than other critical infrastructure? Does physical site security actually protect the PSAP and telecommunicators? Do current standards and recommendations for PSAP facilities meet the actual needs and risks to the PSAP? Open and frank discussions are encouraged in this session.

Know-before-you-go: Attendees are asked to review NENA 53-001Disaster and Contingency Plansprior to the conference

Anticipated session output: Begin updating NENA 53-001Disaster and Contingency Plans

Minimum Telecommunicator Training Standards (cont’d)