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4/21/2014 » 4/25/2014
Indiana NENA/APCO Conference

4/30/2014
Webinar Wednesday - Customer Service: Takes Seconds, Saves Minutes

5/12/2014 » 5/16/2014
Center Manager Certification Program - Washington

5/18/2014
Change Management in 9-1-1

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The PSAP Manager's Toolkit

When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a user’s manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?

The PSAP Manager’s Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by today’s managers and provide you with proven methods for approaching and improving your PSAP’s everyday operations.

NENA Courses - PSAP Manager's Tool Kit

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When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a user’s manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?

The PSAP Manager’s Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by today’s managers and provide you with proven methods for approaching and improving your PSAP’s everyday operations.
Item Name Posted By Date Posted
Achieving Excellence in 9-1-1 Center Management  Link  more ] Administration 12/3/2011
Leadership in the 9-1-1 Center  Link  more ] Administration 12/3/2011
Next Gen Employees for the Next Gen PSAP  Link  more ] Administration 12/3/2011
Filling the Seats in Your PSAP  Link  more ] Administration 12/3/2011
(c) 2012-13 NENA - National Emergency Number Association, Alexandria, VA
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