Center Manager Certification Program

Registration is now open for the first full 40-hour offering of the NENA Center Manager Certification Program (CMCP), taking place in sunny and beautiful San Diego, CA from Monday, September 27 – Friday, October 1. The program will be graciously hosted by Heartland Fire Communications at La Mesa Fire Station 11 which is pictured below.

Hotels are very affordable in the “Hotel Circle” area, only a 10-minute drive to the course site, downtown San Diego, the beach, and other So-Cal attractions, such as Sea World. For those without a car, a shuttle will be provided between Hotel Circle and the Fire Station each day.

Congrats to Our Newest ENPs!

Posted: Sep 1 - 11:28 am

Congratulations to our 21 newest Emergency Number Professionals!

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NENA Applauds Chairman Rockefeller's Public Safety Legislation

Posted: Aug 26 - 11:15 am

NENA applauds Senator Jay Rockefeller, IV (D-WV), Chairman of the Senate Commerce, Science, and Transportation Committee, for introducing The Public Safety Spectrum and Wireless Innovation Act (S. 3756). The legislation simultaneously provides for not only the additional spectrum for the public safety broadband network (D Block), but also the funding needed to both build and maintain the network. The creation of a nationwide public safety broadband network coupled with the implementation of Next Generation 9-1-1^(?) systems will serve the best interest of our nation’s public safety professionals by providing them with the resources necessary to utilize 21^st Century technologies to respond more effectively to emergencies.

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Draft Technical Standard Available for Review

Posted: Aug 26 - 09:20 am

NENA Standard Data Formats for 9-1-1 Data Exchange & GIS Mapping NENA‑02-010, Version 9, August 20, 2010 has been posted to the NENA website and is available for the 15 Business Day Public Review and Comment starting Monday August 23, 2010 and ends on Friday September 10, 2010 at 5PM ET. Please use one of the following methods to submit your comments:

ANSI Approves Joint NENA/APCO Service Capability Criteria Rating Scale

Posted: Aug 4 - 08:38 am

NENA and APCO released the second version of an American National Standard (ANS) to assist PSAP managers and their governing authorities to identify their current level of service capability.

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NENA 2010

Posted: Sep 2 - 10:41 am

"Thanks!" to everyone who helped make NENA 2010 a success! If you weren't able to join us for the conference, visit the NENA YouTube page to see highlights from the Opening Session, the Super Session, the Policy General Session, the Preparedness General Session, and the Installation Gala.

You can also read NENA's press release announcing our new Executive Board. Those interested in purchasing one, two, or all 70 breakout sessions (audio and PPTs [where available]) on DVD can order online or via this faxable order form.

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Draft Human/Machine Interface Standard Available for Review

Posted: Aug 9 - 09:51 am

NENA/APCO Human Machine Interface & PSAP Display Requirements (ORD) NENA 54-7XX v1, June 25, 2010 is available for the 15 Business Day Public Review and Comment starting Monday June 28, 2010 and ends on Friday July 16, 2010 at 5PM ET. Send comments to opsdocreview2@nena.org.

NG9-1-1 Policy Transition Handbook

Posted: Jun 15 - 02:37 pm

The NENA Next Generation Partner Program has released a new report entitled Next Generation 9-1-1 Transition Policy Implementation Handbook: A Guide for Identifying and Implementing Policies to Enable NG9-1-1.

NENA Announces Four New Courses

Posted: Apr 15 - 09:24 am

NENA is proud to announce the creation of four new one-day in-person courses:

Read more for full descriptions, and visit our Host a Course page to find out how to bring these classes to you!

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FCC Includes NG9-1-1 & PS Broadband in National Broadband Plan

Posted: Jul 29 - 04:55 pm

Earlier this week, the Federal Communications Commission (FCC) released the National Broadband Plan and included a full chapter (Chapter 16) addressing public safety broadband needs. In the plan, the Commission makes recommendations that would “encourage innovation in the development and deployment of Next Generation 911 (NG 911) networks and emergency alert systems,” “promote public safety wireless broadband communications,” and “promote cybersecurity and the protection of critical broadband infrastructure.”

NENA strongly supports the framework established in the Plan and looks forward to working with the Commission to implement the recommendations.

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NENA Membership: Why It Matters...

Posted: Aug 19 - 09:34 am

NENA recently released a brand new membership brochure containing information on the many benefits of belonging to NENA, as well as information on our events, committees, educational and informational initiatives, and other ongoing programs and activities.

Download a copy for yourself, and share it with others.

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Open Nominations for E9-1-1 Institute Board of Directors Positions

Posted: Aug 26 - 11:19 am

The E9-1-1 Institute shares the mission of the the Congressional E9-1-1 Caucus in promoting public education and awareness of E9-1-1 and emergency communications issues. The E9-1-1 Institute's operations are overseen by a Board of Directors, working closely with the Executive Director. Visit the Institute website for more information. Nominations are due by September 10.

President O'Conor - Welcome Message

Posted: Jun 24 - 08:10 am

As we begin our new year as “The 9-1-1 Association” I would like to thank our membership for allowing me to serve as your president. As I said during my acceptance speech, I pledge to you that I will always work to serve the best interests of this great organization and the public safety community.

Much has been accomplished during our 29-year history, but there is still much to do in the coming year. The change in technology since the first 9-1-1 call in the U.S. was placed in Haleyvillle, Alabama over 40 years ago has been nothing short of incredible. The computing power that put men on the moon and returned them safely to earth is now overshadowed by the capabilities of our hand-held PDAs. The people we serve, our customers, expect to communicate with us the same way that they communicate with others.

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Draft Pipeline Emergency Standard Available for Review

Posted: Aug 9 - 09:50 am

NENA Pipeline Emergency Operations Standard/Model Recommendation, Document 56-XXX Draft revision DRAFT v1, May 3, 2010 is intended to aid Public Safety Answering Points (PSAP) in the development and implementation of emergency communications protocols pertaining to pipeline emergencies. It addresses common situations involving pipelines carrying non-toxic natural gas and hazardous liquid petroleum products. It does not address the release of toxic chemicals or other hazardous materials such as hydrogen sulfide.

Free Best Practices Webinar Now Available for On Demand Viewing

Posted: Jun 2 - 12:23 pm

Join NENA and three of today’s foremost experts on managing and improving public safety emergency communications to learn about: The increasing role and importance of recording, quality assurance (QA) and coaching; How to leverage recording and QA tools; Capturing information from multiple communications channels, devices and applications; Achieving faster access to and simplified re-creation of multimedia incident information; How to construct QA rating forms and perform objective evaluations; and Which calls and how many to monitor for quality to assure compliance.

More information and viewing instructions are available on the NENA Webinars page.

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Recommended RFI/RFP Language regarding NENA Standards

Posted: Apr 13 - 05:16 pm

NENA requirements and standards for NG9-1-1^(?) are covered in a number of documents, so reference to a single standard, such as the pending 08-003 (`i3’) long term architecture, will not necessarily accomplish the intent in an RFI or RFP for NG9-1-1. NENA 08-003 Version 1 is still under review and subject to change.

NENA recommends that Public Safety agencies issuing RFIs or RFPs request a commitment from potential vendors to provide software, equipment and/or services that meet, are capable of meeting, and/or that will meet NENA NG9-1-1 requirements and standards now available, or as they become available in the future.