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6/27/2015 » 7/2/2015
NENA 2015 Conference & Expo

Course: Caught in the Middle: A Guide to Middle Management

9/14/2015 » 9/18/2015
Center Manager Certification Program - Pennsylvania

9/16/2015 » 9/18/2015
Keystone State NENA Conference

Accessibility Committee

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NENA Development Group



The Accessibility Committee provides technical assistance and resources on operational, policy, regulatory and procedures to various committees and working groups to ensure that agency systems and programs are accessible and usable by people with disabilities. Also, the Accessibility Committee provides assistance in the development of document as well as deliverance of material for the purpose of protecting the lives and property of people with disabilities.

The Accessibility Committee meets once a month to review the updated information, projects, and NENA activities. These projects will include, but are not limited to, the following Work Groups:

Working Groups

  • Abbreviated Texting to 9-1-1
    This SMS Abbreviations OID is intended to provide information and resources for PSAP personnel who may be faced with understanding text abbreviations when receiving requests for emergency services via SMS technology. In order to be prepared to provide effective communications during an emergency SMS call, this document will focus on operational recommendations. Following review of this document, PSAPs may wish to conduct outreach to the public using the NENA recommended Public Education Campaign.

  • Emergency Notification for Persons with Disabilities
    The working group is currently developing OID on access to emergency warning and information visually through text, graphics, or other means of communication for persons with disabilities, incliding individuals who are Deaf, Deaf-Blind, Hard of Hearing or have a speech disabilities.

  • VRS/IP Relay Service PSAP Interaction OID
    The working group is updating the original VRS and IP Relay PSAP Interaction OID disseminated in 2008. The updated document incorporates lessons learned, updated regulatory information affecting VRS and IP Relay Services, and suggestions for long and short-term improvements as well as important considerations. The intent is to assist all parties involved in emergency communication necessitating the involvement of third parties become more seamless and successful.

  • TTY Procedures Update
    The joint NENA/APCO group is nearing completion of updating document to serve as a model standard operating procedure to provide a consistent approach to the delivery of TTY training to 9-1-1 Public Safety Answering Point (PSAP) ersonnel.

  • Communications Modalities
    The Communications Modalities Work Group is developing a chart that lists various communication modalities that would meet the needs of people with hearing loss and speech disabilities to call 9-1-1, which includes combination of video, voice and text via different network systems.

You may request to join the Accessibility Committee rather than a specific work group.


Richard Ray

City of Los Angeles Department on Disability
Phone: (213) 202-2753
TTY: (213) 202-3470
Direct Voice/Videophone: (213) 905-5100


Donna Platt
NC Department of Health and Human Services
Division of Services for the Deaf and Hard of Hearing
Direct Voice/Videophone:(919) 578-1262

The button to the left will take you to a form where you may volunteer to serve on this Committee. Become part of the solution and join NENA's Committee work today!

Training Resources

The following information is limited to availability at the time of compilation. Other companies may have added TDD/TTY trainers or programs. (Please note that NENA does not endorse any particular vendor or product.)
  • For In-Person Training

Please note these companies may have stand-alone training materials and/or on-line training available as well.
  • Off-the-Shelf Products or On-line Training

Standards & Documents for this Committee

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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