Submit an Issue to the NENA Development Group

The Accessibility Committee addresses accessibility issues as well as offers assistance and resources in regards to technical, operational, policy, regulatory, or any other accessibility related issue that needs attention and to provide subject matter experts to participate in any other NENA Committee or working groups as needed.

The Accessibility Committee provides technical assistance and resources on operational, policy, regulatory and procedures to various committees and working groups to ensure that agency systems and programs are accessible and usable by people with disabilities. Also, the Accessibility Committee provides assistance in the development of document as well as deliverance of material for the purpose of protecting the lives and property of people with disabilities.

The Accessibility Committee meets once a month to review the updated information, projects, and NENA activities. These projects may include, but are not limited to, the following:

• Abbreviated Texting
• Emergency Notification System
• Database Maintenance of VRS and IP Relay Services Users Profile
• VRS/IP Relay Services and PSAP Interaction OID
• TTY Procedures
• Communication Modalities – Update
• Text Messaging Evaluation Report (Revisit)

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Co-Chair Richard Ray Chair Richard Ray ADA Compliance Coordinator - City of Los Angeles Department on Disability Phone: (213) 202-2753 TTY: (213) 202-3470 Direct Voice/Videophone: (213) 905-5100

Co-Chair Donna Platt Manager - Emergency Education Program (formerly Washington State 9-1-1/TTY Education Program) Hearing Speech and Deafness Center Phone: (206) 323-5770 / TTY: (206) 388-1275 Direct Voice/Videophone:(866) 757-7487 (206) 452-7967

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Training Resources

The following information is limited to availability at the time of compilation. Other companies may have added TDD/TTY trainers or programs. (Please note that NENA does not endorse any particular vendor or product.)

• For In-Person Training
  

• Excel 9-1-1, Inc.706.255.5339
• Hearing, Speech & Deafness Center(HSDC)
  206.323.5770 Voice |206.388.1275 TTY |Fax: 206.328.6871
• Professional Pride-800.830.8228
• Public Safety Group- 877.794.9389 toll free | 405.359.6095 fax
• Public Safety Training Consultants- 800.348.8911

• Off-the-Shelf Products or On-line Training

• Telecommunications for the Deaf Inc. (TDI) 301.589.3786 V | 301.589.3006 TTY | 301.589.3797 Fax
• Institute for Disabilities Research and Training Inc. (IDRT)301.942.4326 V/TTY | 301.942.4439 Fax
• Valencia Enterprise- 911 Operator TDD Training

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Complete the form and someone from the NENA Development Group will be in touch.

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Standards & Documents for this Committee

Item Name		Posted By	Date Posted
52-001 TTY Training Link  [ more ] [ hide ]		Administration	12/5/2011
With an estimated 54 million people in the United States who have disabilities, over 28 million have hearing loss or speech impairment and may utilize TTYs for telecommunications. This document is a tool for PSAPs to use in the development of TTY training programs. It outlines the recommended elements to be contained within a training program to assist PSAPs with compliance of Title II of the Americans with Disabilities Act. This document has been developed to serve as a model standard operating procedure for providing comprehensive training to 9-1-1 Public Safety Answering Point (PSAP)(?) personnel.
52-002 Managers Guide to the ADA Link  [ more ] [ hide ]		Administration	12/2/2011
The Managers Guide to the ADA: Title II, Direct Access standard is a tool designed to assist managers in bringing PSAPs into compliance with the ADA. Utilizing this standard will enhance the quality of service provided to the public, including the estimated 28 million people in the United States who have hearing loss. It is important to remember that the DOJ is the only agency that can determine if the PSAP is in compliance. Therefore, the elements within this standard are to be viewed as “minimum standards” and agencies are encouraged to seek additional information or advice, in addition to this standard.
52-003 TTY Call Taker Proficiency & QA Link  [ more ] [ hide ]		Administration	12/2/2011
The purpose of this document is to provide recommendations toward the implementation of a comprehensive Quality Assurance Program which includes training of call takers, conducting random, unannounced test calls, completing documentation of training and test calls, and conducting remediation activities to address identified deficiencies and equipment malfunctions.
52-501 TTY Phone Pal Program Link  [ more ] [ hide ]		Administration	12/2/2011
This Operational Information Document (OID) introduces a program that will assist PSAP managers in their efforts to ensure equipment functionality and enhance call taker proficiencies where it concerns utilizing TTYs (also known as TDD – Telecommunications Device for the Deaf). In addition, this document provides the framework and outline format for establishing this type of program.
52-502 Video & IP Relay Service / PSAP Interaction Link  [ more ] [ hide ]		Administration	12/2/2011
This NENA Video Relay Service (VRS) and Internet Protocol Relay Service (IP Relay) PSAP Interaction OID is intended to provide guidelines for PSAPs and recommendations to the FCC for: Emergency calling to 9-1-1 using Video Relay and IP Relay services Relay of such calls to the appropriate Public Safety Answering Point (PSAP) Interaction between the caller, the video relay interpreter (VI) or communications assistant (CA) and telecommunicator