Delaine Arnold, ENP
Delaine Arnold has 29 years experience in the telecommunications industry and has been in the field of Enhanced 9-1-1 database management as well as a NENA member since 1989. She is an industry recognized 9-1-1 database expert who has represented NENA by making regular database standards presentation at State and National NENA conferences. Since retiring from Verizon (GTE) in 2003, she has worked as an Independent Consultant providing 9-1-1 database expertise to private and government entities. She has been an active member of the Data Technical Committee since 1995 and has chaired many Data working groups and the Database Management Subcommittee prior to being appointed Data Technical Committee Chair in January 2004. Delaine received her BSBM in May 2004 and her ENP in October 2004.
Nancy Banks, ENP
Nancy Banks is currently
the NENA Canadian Regional Director.
Nancy is also the Supervisor of Communications Training for Peel
Regional Police, where she is responsible for the training of Communications
staff. She has over 30 years experience in police communications, with
experience in bringing in, and training on, new technologies. Nancy has developed and delivered many
training programs, and has presented at conferences in Canada and the United
States. Through her interest in
developing standards for communicator programs, Nancy has been a member of
advisory boards, developed curriculum, written course and operational manuals,
and taught at community colleges. She is currently the Chair of the
Ontario 9-1-1 Advisory Board, a previous member of the NENA Education Advisory
Board and a member of the Seneca College Public Safety and Police Studies
Program Advisory Committee. In addition
to her certification as an Emergency Number Professional (ENP), she is also an
APCO Registered Public Safety Leader (RPL).
Brian Bark, ENP
Brian Bark is a vice president for L. Robert Kimball and Associates’ Telecommunications and Technology Division where he is responsible for management of public safety/telecommunications projects, project reviews, and quality assurance. He has more than 30 years of experience in the public safety/telecommunications field including extensive experience in public safety management, master street address guide, rural addressing programs, and every aspect of plan, design, and implementation of large city and countywide Enhanced 9-1-1 systems. In addition, Brian is a certified Emergency Number Professional (ENP), Certified Emergency Management Coordinator, member of the NENA Education Advisory Board, and chair of the Pennsylvania Chapter 9-1-1 Legislative Committee.
Marc Berryman, ENP
Marc Berryman has a Master’s
Degree in Geographic Information Systems (GIS) and over 16 years’
experience working with both public and private organizations. He has
worked as a GIS consultant for several Fortune 100 companies, and is the former
GIS Engineer for the Greater Harris County 9-1-1 Emergency Network. Marc has
provided instruction on GIS and Next Generation 9-1-1 at numerous national and
regional conferences. He is the author of the 2008 publication
"Addressing Systems; A Training Guide For 9-1-1”. Having over 12
years of 9-1-1 operational experience, Marc is able to bring complex subjects
down to an understandable level with his dynamic and interactive teaching
methods. Marc has been involved with NENA Standards and Information development
for over a decade and serves as a strategic advisor to the NENA Development
Steering Committee. Marc is a Senior Project Manager for Mission Critical
Bob Currier, ENP
Currier is a seasoned expert in emergency communications. As part of Intrado’s
Government and External Affairs team, he works closely with PSAPs, state
program offices, and customers on issues related to the deployment of E9-1-1.
Bob has been involved in public safety since 1974, first as an EMT, then as
part of the St. Clair (MI) Fire Department where he served as Assistant Chief.
He went on to further serve the county in the Sheriff’s Department Marine
Division and later as the first Director of Communications and 9-1-1 Project
Director. Bob has also served as the North
Central Region Director of NENA; is a Hall of Fame Member, and continues to serve on key
NENA committees. He has held many positions on the Michigan
Chapter of NENA and APCO Executive Boards. In addition to being a NENA
instructor, he is also a state certified fire training instructor for the St.
Clair County Fire and Emergency Service Training Institute; and an Eagle Scout. Currier and his
wife, Laurie, reside in Marysville, MI.
John H. Kelly is a shareholder in the law firm of Ottosen Trevarthen Britz Kelly & Cooper, Ltd. He focuses his practice on employment issues and regularly advises police chiefs, fire chiefs, and 9-1-1 center directors on the intricacies of personnel law. He represents 9-1-1 centers throughout Illinois, serves as defense counsel for a major insurer of 9-1-1 agencies, and is the attorney for the Illinois Chapter of NENA. John has represented and advised 9-1-1 centers in all aspects of their existence, including state regulations, corporate organizations, personnel policies and practices, and liability issues. In addition, he has taught 9-1-1 law in Illinois and Texas, served as a suburban police officer for 10 years, and is a member of the NENA Education Advisory Board. John is a graduate of the John Marshall Law School and Northwestern University.
Jim Lake, ENP
Jim Lake is the Director of the Charleston County
Consolidated 9-1-1 Center, in Charleston County, South Carolina, USA. Managing a staff of 155 Telecommunicators, supervisors,
technical and support personnel, Jim has experience in all matters of public
safety communications including consolidation, leadership, management,
operations, technology and human resources.
Jim’s career in public safety began in 1979 as a law enforcement officer. Having also served his community as a
volunteer Firefighter/EMT, Jim has spent the last 20+ years working in the PSAP
environment as a telecommunicator, instructor, supervisor, manager, director
Eric Parry, ENP
Parry is a NENA certified Emergency Number Professional (ENP) and the Chair of
NENA’s Education Advisory Board. He is currently the Director of the State of
Utah 9-1-1 Program, has consulted in both nationally and internationally, and
is the author of the Managing the 9-1-1 Center text book
published by NENA. He also chaired the advisory committee to Canada’s first
college-level public safety communications program. Eric is a Certified
Electronics Engineer, and a retired Royal Canadian Mountain Police (RCMP)
Sergeant. He resides with his wife Joanne and daughter Kelsey in Salt Lake
Dorothy Spears-Dean is a communication and technology professional with over sixteen years of experience, possessing extensive knowledge of public safety technology issues affecting state and local governments. She is employed by the Virginia Information Technologies Agency as the Deputy Public Safety Communications Coordinator and assists in the deployment of wireless 9-1-1 throughout Virginia. In conjunction with her professional responsibilities, Dorothy has had numerous articles on topics related to information technology published in professional journals. Previously, as the Administrative Services Manager for the Hopewell Police Department, she secured over $1 million in grant funding for departmental technology initiatives. She holds an M.B.A. from The University of Richmond, a B.A. from The College of William and Mary, and will complete her Ph.D. in Public Policy and Administration in the spring of 2007.
Brian is the
Executive Director at DuPage Public Safety Communications (DU-COMM).
DU-COMM is a large consolidated 9-1-1 center in DuPage County, Illinois,
serving thirty-nine (39) police and fire agencies and over 800,000
his career as a 9-1-1 Telecommunicator in Hazel Crest, IL, and has over 17
years of experience in public safety communications. Before joining
DU-COMM he served as the Executive Director of CenCom E9-1-1 in Round Lake
Brian is a certified Emergency Number
Professional (ENP), and a member of the NENA and APCO. He is the State
Coordinator and Vice President of IL-TERT (Telecommunicator Emergency Response
Taskforce) and instructs its members in Field Communications. Brian is a
member of the NENA Education Advisory Board and a certified Instructor for the
Illinois Law Enforcement and Training Standards Board (ILETSB), and regularly
presents on public safety communications operations, and management.
Craig Whittington, ENP
Retiring in April 2013 as the "Special Projects
Coordinator” in the Administrative Division at Guilford Metro 9-1-1 located in
Greensboro (NC), Craig Whittington served 34 plus years in emergency
services. During that time he worked
in nearly every area of the local government side of public safety (Firefighter
/ Paramedic, Police Officer, 9-1-1 Communicator, etc).
A member of NENA since 1991 and member of the NENA "Hall
of Fame”, Craig served from 2007 to 2011 on the national NENA Executive Board
and was the 2009 - 2010 President of national NENA. He has authored several articles on 9-1-1
and emergency communications and regularly presents at various state and
national conferences. He was one of the
six founding members of the original Telecommunicator Emergency Response
Taskforce (T.E.R.T.) program.
Christy Williams, ENP
Christy Williams currently serves as the 9-1-1 program manager for the North Central Texas Council of Governments (NCTCOG), the administrative agency for 9-1-1 in fourteen counties. NCTCOG serves 42 PSAPs in an area surrounding Dallas/Ft. Worth. Previously, Christy has held the positions of operation/communications specialist and public education/training coordinator with NCTCOG and public education intern and coordinator at Tarrant County 9-1-1 District. She has developed multiple programs and campaigns, written articles, courses, and training material, and presented at numerous conferences. Christy was the founding president of the 9-1-1 Public Educators of Texas, has held positions on the Texas Chapter of NENA Board, and is a member of the NENA Education Advisory Board.
Ty Wooten, ENP
Ty Wooten is the
Education & PSAP Operations Director for NENA. He oversees the
development of NENA’s educational offering and works with the standards
development groups that produce standards used throughout the 9-1-1 industry.
Before joining NENA, Ty was the President of Public Safety Consulting &
Management, and previously served as director of both the Indianapolis
International Airport Emergency Communications Center and the Hancock County
(IN) Emergency Operations Center. Ty started his public safety career as
a dispatcher/jail officer in 1994 and holding positions in law enforcement, as
a firefighter, EMT and hostage negotiator. He holds instructor certifications
from the Center for Domestic Preparedness, The National Association of State
Fire Marshalls and the Florida State Fire Academy.