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9/22/2014 » 9/26/2014
Center Manager Certification Program - Connecticut

9/28/2014 » 10/1/2014
Tennessee NENA Conference

10/5/2014 » 10/8/2014
NENA Development Conference 2014 & Critical Issues Forum


NENA Course Instructors
Nancy Banks, ENP
Nancy Banks is currently the NENA Canadian Regional Director.  Nancy is also the Supervisor of Communications Training for Peel Regional Police, where she is responsible for the training of Communications staff.  She has over 30 years experience in police communications, with experience in bringing in, and training on, new technologies.  Nancy has developed and delivered many training programs, and has presented at conferences in Canada and the United States.  Through her interest in developing standards for communicator programs, Nancy has been a member of advisory boards, developed curriculum, written course and operational manuals, and taught at community colleges. She is currently the Chair of the Ontario 9-1-1 Advisory Board, a previous member of the NENA Education Advisory Board and a member of the Seneca College Public Safety and Police Studies Program Advisory Committee.  In addition to her certification as an Emergency Number Professional (ENP), she is also an APCO Registered Public Safety Leader (RPL).
 

Marc Berryman, ENP
Marc Berryman has a Master’s Degree in Geographic Information Systems (GIS) and over 16 years’ experience working with both public and private organizations. He has worked as a GIS consultant for several Fortune 100 companies, and is the former GIS Engineer for the Greater Harris County 9-1-1 Emergency Network. Marc has provided instruction on GIS and Next Generation 9-1-1 at numerous national and regional conferences.  He is the author of the 2008 publication "Addressing Systems; A Training Guide For 9-1-1”.  Having over 12 years of 9-1-1 operational experience, Marc is able to bring complex subjects down to an understandable level with his dynamic and interactive teaching methods. Marc has been involved with NENA Standards and Information development for over a decade and serves as a strategic advisor to the NENA Development Steering Committee. Marc is a Senior Project Manager for Mission Critical Partners.

  Allyson Burrell, ENP

  Allyson is the Deputy Director for the Charleston County Consolidated 9-1-1 Center and has been with  the center since its inception in January 2009. During her 19- year career in public safety communications, she  worked as a dispatcher for police, fire and medical services as well as supervised and managed the dispatchers  in these critical positions. She is a certified Emergency Number Professional, a member of the Police Council of  Standards for the International Academies of Emergency Dispatch and is a regional team leader for the Telecommunicator Emergency Response Taskforce (TERT). In addition to the communications-related training that Allyson has received over the years, she earned her Bachelor of Business Administration Degree from Thomas More College in 2001.


 

Bob Currier, ENP
Bob Currier is a seasoned expert in emergency communications. As part of Intrado’s Government and External Affairs team, he works closely with PSAPs, state program offices, and customers on issues related to the deployment of E9-1-1. Bob has been involved in public safety since 1974, first as an EMT, then as part of the St. Clair (MI) Fire Department where he served as Assistant Chief. He went on to further serve the county in the Sheriff’s Department Marine Division and later as the first Director of Communications and 9-1-1 Project Director. Bob has also served as the North Central Region Director of NENA; is a Hall of Fame Member, and continues to serve on key NENA committees.  He has held many positions on the Michigan Chapter of NENA and APCO Executive Boards. In addition to being a NENA instructor, he is also a state certified fire training instructor for the St. Clair County Fire and Emergency Service Training Institute; and an Eagle Scout.   Currier and his wife, Laurie, reside in Marysville, MI


 John Ferraro, ENP
 John has been involved with public safety communications since 1993 after serving in the United States      Coast  Guard. He is the Executive Director of the West Suburban Consolidated Dispatch Center in River  Forest, Illinois,  a consolidated communications center serving four suburbs of nearby Chicago.  Before  becoming Executive  Director, John was the Deputy Director of DuPage Public Safety Communications, and  Operations Manager at  Northwest Central Dispatch System, both very large consolidated centers in the  Chicagoland area.  John is a  certified EMD-Q and Emergency Telecommunicator (ETC) Instructor with Priority  Dispatch Corp/IAED, and has  enjoyed presenting at national and state conferences including NENA and Navigator.  John’s passions are customer service and quality assurance, and he has been a certified Emergency Number Professional (ENP) since 2008.  He teaches basic Telecommunicator courses at Harper College in Palatine, Illinois, and is a member of the NENA Education Advisory Board.  


John Kelly
John H. Kelly is a shareholder in the law firm of Ottosen Trevarthen Britz Kelly & Cooper, Ltd. He focuses his practice on employment issues and regularly advises police chiefs, fire chiefs, and 9-1-1 center directors on the intricacies of personnel law. He represents 9-1-1 centers throughout Illinois, serves as defense counsel for a major insurer of 9-1-1 agencies, and is the attorney for the Illinois Chapter of NENA. John has represented and advised 9-1-1 centers in all aspects of their existence, including state regulations, corporate organizations, personnel policies and practices, and liability issues. In addition, he has taught 9-1-1 law in Illinois and Texas, served as a suburban police officer for 10 years, and is a member of the NENA Education Advisory Board. John is a graduate of the John Marshall Law School and Northwestern University.

Jim Lake, ENP

Jim Lake is the Director of the Charleston County Consolidated 9-1-1 Center, in Charleston County, South Carolina, USA. Managing a staff of 155 Telecommunicators, supervisors, technical and support personnel, Jim has experience in all matters of public safety communications including consolidation, leadership, management, operations, technology and human resources. Jim’s career in public safety began in 1979 as a law enforcement officer. Having also served his community as a volunteer Firefighter/EMT, Jim has spent the last 20+ years working in the PSAP environment as a telecommunicator, instructor, supervisor, manager, director and consultant.


Dorothy Spears-Dean
Dorothy Spears-Dean is a communication and technology professional with over sixteen years of experience, possessing extensive knowledge of public safety technology issues affecting state and local governments. She is employed by the Virginia Information Technologies Agency as the Deputy Public Safety Communications Coordinator and assists in the deployment of wireless 9-1-1 throughout Virginia. In conjunction with her professional responsibilities, Dorothy has had numerous articles on topics related to information technology published in professional journals. Previously, as the Administrative Services Manager for the Hopewell Police Department, she secured over $1 million in grant funding for departmental technology initiatives. She holds an M.B.A. from The University of Richmond, a B.A. from The College of William and Mary, and will complete her Ph.D. in Public Policy and Administration in the spring of 2007.
 

Brian Tegtmeyer, ENP
Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM).  DU-COMM is a large consolidated 9-1-1 center in DuPage County, Illinois, serving thirty-nine (39) police and fire agencies and over 800,000 citizens.    Brian began his career as a 9-1-1 Telecommunicator in Hazel Crest, IL, and has over 17 years of experience in public safety communications.  Before joining DU-COMM he served as the Executive Director of CenCom E9-1-1 in Round Lake Beach, IL. Brian is a certified Emergency Number Professional (ENP), and a member of the NENA and APCO.  He is the State Coordinator and Vice President of IL-TERT (Telecommunicator Emergency Response Taskforce) and instructs its members in Field Communications.  Brian is a member of the NENA Education Advisory Board and a certified Instructor for the Illinois Law Enforcement and Training Standards Board (ILETSB), and regularly presents on public safety communications operations, and management.


Craig Whittington, ENP
Retiring in April 2013 as the "Special Projects Coordinator” in the Administrative Division at Guilford Metro 9-1-1 located in Greensboro (NC), Craig Whittington served 34 plus years in emergency services.     During that time he worked in nearly every area of the local government side of public safety (Firefighter / Paramedic, Police Officer, 9-1-1 Communicator, etc).   A member of NENA since 1991 and member of the NENA "Hall of Fame”, Craig served from 2007 to 2011 on the national NENA Executive Board and was the 2009 - 2010 President of national NENA.   He has authored several articles on 9-1-1 and emergency communications and regularly presents at various state and national conferences.  He was one of the six founding members of the original Telecommunicator Emergency Response Taskforce (T.E.R.T.) program.

Christy Williams, ENP
Christy Williams currently serves as the 9-1-1 program manager for the North Central Texas Council of Governments (NCTCOG), the administrative agency for 9-1-1 in fourteen counties. NCTCOG serves 42 PSAPs in an area surrounding Dallas/Ft. Worth. Previously, Christy has held the positions of operation/communications specialist and public education/training coordinator with NCTCOG and public education intern and coordinator at Tarrant County 9-1-1 District. She has developed multiple programs and campaigns, written articles, courses, and training material, and presented at numerous conferences. Christy was the founding president of the 9-1-1 Public Educators of Texas, has held positions on the Texas Chapter of  NENA Board, and is a former member of the NENA Education Advisory Board and currently is the 1st Vice President of NENA.
 

Ty Wooten, ENP
Ty Wooten is the Education & PSAP Operations Director for NENA.  He oversees the development of NENA’s educational offering and works with the standards development groups that produce standards used throughout the 9-1-1 industry.  Before joining NENA, Ty was the President of Public Safety Consulting & Management, and previously served as director of both the Indianapolis International Airport Emergency Communications Center and the Hancock County (IN) Emergency Operations Center.  Ty started his public safety career as a dispatcher/jail officer in 1994 and holding positions in law enforcement, as a firefighter, EMT and hostage negotiator. He holds instructor certifications from the Center for Domestic Preparedness, The National Association of State Fire Marshalls and the Florida State Fire Academy.

Jim Lake, ENP

Jim Lake is the Director of the Charleston County Consolidated 9-1-1 Center, in Charleston County, South Carolina, USA. Managing a staff of 155 Telecommunicators, supervisors, technical and support personnel, Jim has experience in all matters of public safety communications including consolidation, leadership, management, operations, technology and human resources. Jim’s career in public safety began in 1979 as a law enforcement officer. Having also served his community as a volunteer Firefighter/EMT, Jim has spent the last 20+ years working in the PSAP environment as a telecommunicator, instructor, supervisor, manager, director and consultant.


Jim Lake, ENP

Jim Lake is the Director of the Charleston County Consolidated 9-1-1 Center, in Charleston County, South Carolina, USA. Managing a staff of 155 Telecommunicators, supervisors, technical and support personnel, Jim has experience in all matters of public safety communications including consolidation, leadership, management, operations, technology and human resources. Jim’s career in public safety began in 1979 as a law enforcement officer. Having also served his community as a volunteer Firefighter/EMT, Jim has spent the last 20+ years working in the PSAP environment as a telecommunicator, instructor, supervisor, manager, director and consultant.


Marc Berryman, ENP
Marc Berryman has a Master’s Degree in Geographic Information Systems (GIS) and over 16 years’ experience working with both public and private organizations. He has worked as a GIS consultant for several Fortune 100 companies, and is the former GIS Engineer for the Greater Harris County 9-1-1 Emergency Network. Marc has provided instruction on GIS and Next Generation 9-1-1 at numerous national and regional conferences.  He is the author of the 2008 publication "Addressing Systems; A Training Guide For 9-1-1”.  Having over 12 years of 9-1-1 operational experience, Marc is able to bring complex subjects down to an understandable level with his dynamic and interactive teaching methods. Marc has been involved with NENA Standards and Information development for over a decade and serves as a strategic advisor to the NENA Development Steering Committee. Marc is a Senior Project Manager for Mission Critical Partners.
 
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