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8/24/2015 » 8/28/2015
Center Manager Certification Program - Knoxville, TN

Leadership in the 9-1-1 Center - Naperville, IL

Course: Caught in the Middle: A Guide to Middle Management

NENA Development Group

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NENA Development Group




The NENA Development Group (NDG) combines the former Technical and Operations Committees into a single Development Group. The NDG was formed in 2011 to identify a more efficient development committee structure and process in recognition of the changes currently underway in the 9-1-1 industry. This new structure will allow for a more organized, responsive approach to developing the standards, information, and requirements documents that are the core of NENA’s mission. The Development Group is governed by the Development Steering Council (DSC).

Standing Development Committees

  • PSAP Operations
    This Committee is focused on telecommunicator tools and how to use them to handle 9-1-1 calls / data, and the issues with human resources.
  • Agency Systems
    This Committee is focused on call answering system features, definitions and requirements & specifications (hardware and software). This may include, but is not limited to, 9-1-1 applications. (e.g., call handling, call logging, location display), application systems management, and other Public Safety applications (e.g., CAD, RMS, MDT, Radio console functions, etc.)

  • Core Services
    This Committee is focused on 9-1-1 Authority responsibilities related to development and management of systems operations and system administration functions, including data definition and management, business rules, validation (LVF), routing (ECRF, ESRP, PRF), Location services (Legacy ALI, LIS), and any ancillary data services (e.g., wireless, wireline and VoIP data). This Committee also is focused on management, and administrative oriented subject matter, and also addresses service contracts (e.g., SLA’s, etc.) that may be technically or operationally focused.

  • Interconnection & Security
    This Committee will deal with all things relating to security, such as data protection, user authentication (e.g., AAA), and integration with the overall ‘system”. Also addresses Originating/Access Networks Subcommittee : wired or wireless, fixed or mobile subject matter, Terminating Networks Subcommittee includes: NG9-1-1 architecture, ESInet, GW’s, PSAP LAN, Responder WAN, etc. Emerging Topics Subcommittee with a renewed focus on emerging topics that are to be identified and then (normally) handed off to the appropriate Committee/WG

  • Accessibility
    The Accessibility Committee addresses accessibility issues as well as offers assistance and resources in regards to technical, operational, policy, regulatory, or any other accessibility related issue that needs attention and to provide subject matter experts to participate in any other NENA Committee or working groups as needed.

  • Public Education and PSAP Training

    The Public Education and PSAP Training Committee provides resources and information regarding 9-1-1 public education & PSAP training in various forms to the NENA membership.The Public Education & PSAP Training Committee recognizes that budget, resources, geography, population and structure of agencies vary, making it impossible to create a public education program that will work for each agency represented in the NENA membership. Therefore, the principal objective of the Public Education & PSAP Training Committee is to act as a programs and information clearinghouse of public education programs, campaigns, presentations and materials that have been implemented successfully throughout the emergency communications community.

Special Purpose / Limited Duration Committees

  • NG9-1-1 Transition Planning
    This Committee identifies and makes recommendations regarding technical and operational attributes that are required for the migration to NG9-1-1. (This Committee will exist until the planning for transition is complete)

All NENA Standards & Documents

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