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Calendar

4/21/2014 » 4/25/2014
Indiana NENA/APCO Conference

4/30/2014
Webinar Wednesday - Customer Service: Takes Seconds, Saves Minutes

5/12/2014 » 5/16/2014
Center Manager Certification Program - Washington

5/18/2014
Change Management in 9-1-1

Featured Members


NENA In-Person Courses

Visit the NENA Education Calendar to see what courses are coming up in your area! 

Our wide variety of one-day and two-day classes, developed and led by experts in the field, are divided into seven "suites," allowing you to easily find the courses that are right for you. Select a suite from the drop-down list above or the list below to begin exploring our offerings, or scroll down to view the entire catalog of NENA's in-person classes.


The Course Categories are:

If you are interested in taking a course that is not currently scheduled to be offered in your area, visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education & Operational Issues Director, Ty Wooten, for additional information.

NENA Courses - Expanding Your Horizons

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The Expanding Your Horizons course suite focuses on a number of the major PSAP-centric issues impacting public safety professionals nationwide – be they the telecommunicators on the floor, the communications center directors, or anyone in between. If you are looking to hone your skills, increase your awareness, or take your talents to the next level, these are the classes for you.
Item Name Posted By Date Posted
Overcoming Negativity in the Comm Center Link  more ] Administration 12/3/2011
Supervisory Development Link  more ] Administration 2/6/2014
Customer Service for 9-1-1 Professionals Link  more ] Administration 12/3/2011
Ostrich to Eagle: Improving the PSAP Work Culture Link  more ] Administration 12/3/2011
Change Management in 9-1-1 Link  more ] Administration 12/3/2011

NENA Courses - Getting the Word Out

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The Getting the Word Out course suite addresses the best ways to deliver educational and training-related messages to varied and diverse audiences and will give you the tools you need to empower others to act as informed and persuasive voices for 9-1-1 and public safety issues.
Item Name Posted By Date Posted
Government Education Link  more ] Administration 12/3/2011
"In the Trenches" Approach to Public Education Link  more ] Administration 12/3/2011
Training the 9-1-1 Trainer Link  more ] Administration 12/3/2011

NENA Courses - GIS, Databases & Systems

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Over the past decade, the telecommunications industry has advanced at what was once an unimaginable rate. The 9-1-1 community has struggled to keep pace and to adapt and modernize the existing emergency communications system. In order to truly maintain the level of service expected by the public, public safety communications must move towards a new paradigm.

Attendees of courses in the Future is HERE suite of offerings can expect to learn about the future of our industry – an IP-enabled, inter-networked, “system of systems” that has come to be known as Next Generation 9-1-1(?). These courses demonstrate how the ever-evolving technological landscape will affect all aspects of 9-1-1 operations, systems, and public policy.
Item Name Posted By Date Posted
Understanding Databases in NG9-1-1 Link  more ] Administration 2/9/2014
Advanced GIS Link  more ] Administration 12/3/2011
GIS & NG9-1-1 for the PSAP Link  more ] Administration 12/3/2011
Preparing for NG9-1-1 Databases Link  more ] Administration 3/5/2012
Intro to Next Generation 9-1-1 Link  more ] Administration 12/3/2011

NENA Courses - Keeping Your PSAP Finely Tuned

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The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.
Item Name Posted By Date Posted
9-1-1 Center Consolidation Link  more ] Administration 3/6/2013
ADA A to Z Link  more ] Administration 12/3/2011
Grant Management for PSAPs Link  more ] Administration 12/3/2011
Liability Issues in the 9-1-1 Center Link  more ] Administration 12/3/2011
PSAP Design Link  more ] Administration 12/3/2011
SOP SOS Link  more ] Administration 12/3/2011
Comm Center Staffing Workshop Link  more ] Administration 12/3/2011

NENA Courses - Learning the Ropes

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New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 universe, the Learning the Ropes suite of classes is the place to start.

Attendees can expect to gain the familiarity they need to take the training wheels off the bike, and build a solid foundation for a career in public safety. Each course is presented using non-technical language and utilizes a straightforward approach to explaining the building blocks of the 9-1-1 system.
Item Name Posted By Date Posted
Life Skills for Telecommunicators Link  more ] Administration 12/3/2011
Understanding GIS for the PSAP Link  more ] Administration 12/3/2011
Intro to Converging 9-1-1 Technologies Link  more ] Administration 12/3/2011
The 9-1-1 Puzzle: Putting All the Pieces Together Link  more ] Administration 12/3/2011

NENA Courses - Preparing for the Worst

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The Preparing for the Worst course suite utilizes a hands-on approach to showing emergency communications professionals all sides of disaster preparation, management, and mitigation so that no call for help ever goes unanswered.
Item Name Posted By Date Posted
Continuity of Operations Plans for PSAPs Link  more ] Administration 12/3/2011
Advanced Disaster Planning for PSAPs Link  more ] Administration 12/3/2011
Disaster Planning for PSAPs Link  more ] Administration 12/3/2011

NENA Courses - PSAP Manager's Tool Kit

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When PSAP managers need help optimizing most components inside their 9-1-1 centers, many answers can be found by reading a user’s manual or calling technical support. But what about the human element? How can you be sure that you are getting the most out of yourself and your employees?

The PSAP Manager’s Toolkit is designed to provide attendees with the knowledge and skills necessary to be an effective leader. Whether your are new to public safety agency management, or are a seasoned veteran looking to learn some new techniques, this suite of courses will help you understand the myriad issues faced by today’s managers and provide you with proven methods for approaching and improving your PSAP’s everyday operations.
Item Name Posted By Date Posted
Achieving Excellence in 9-1-1 Center Management  Link  more ] Administration 12/3/2011
Leadership in the 9-1-1 Center  Link  more ] Administration 12/3/2011
Next Gen Employees for the Next Gen PSAP  Link  more ] Administration 12/3/2011
Filling the Seats in Your PSAP  Link  more ] Administration 12/3/2011
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