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4/21/2014 » 4/25/2014
Indiana NENA/APCO Conference

Webinar Wednesday - Customer Service: Takes Seconds, Saves Minutes

5/12/2014 » 5/16/2014
Center Manager Certification Program - Washington

Change Management in 9-1-1

Featured Members

NENA Institute Board Members

The NENA Institute has two objectives:

  • Support the activities of NENA and its members by raising and maintaining professional standards in the field of emergency number management.
  • Define the Body of Knowledge which indicates broad competence in the implementation and administration of emergency telecommunications services and provides a mechanism by which individuals may demonstrate to the Institute that they have acquired this knowledge and are entitled to certification.
Maria Jacques, ENP207.287.6083
President Elect
Jamison Peevyhouse, ENP731.364.2647
Immediate Past PresidentBarbara Brabenec, ENP702.267.4902
Secretary/TreasurerDelaine Arnold, ENP813.960.1698
Canada RegionFadi Dabliz, ENP905.949.9169
Northeastern RegionSean Petty, ENP888.862.7911
North Central RegionCherie Bartram, ENP586.773.7513
Southeastern RegionJennifer Estes, ENP865.458.7046
Western RegionScott Smith, ENP303-587-6389
At LargeRon Welbourn, ENP
705 323-3031
At LargeTy Wooten, ENP202.618.4408
EAB RepresentativeEric Parry, ENP801.833.2486
NENA CEOBrian Fontes202.466.4911
Executive Board LiaisonNancy Banks, ENP905.453.2121


NENA Institute Board Resources

NENA Development DirectorBob Cobb, PhD, ENP614.846.2911


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