New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 universe, the Learning the Ropes suite of classes is the place to start. Attendees can expect to gain the familiarity they need to take the training wheels off the bike, and build a solid foundation for a career in public safety. Each course is presented using non-technical language and utilizes a straightforward approach to explaining the building blocks of the 9-1-1 system.
New to 9-1-1? Need help deciphering all those system maps and acronyms? Tired of sitting in meetings and wondering if those around you are speaking another language? Whether you are looking for an overview of the entire emergency communications system, or need to become knowledgeable about individual components and technologies that make up the 9-1-1 universe, the Learning the Ropes suite of classes is the place to start.
Attendees can expect to gain the familiarity they need to take the training wheels off the bike, and build a solid foundation for a career in public safety. Each course is presented using non-technical language and utilizes a straightforward approach to explaining the building blocks of the 9-1-1 system.
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Life Skills for Telecommunicators Link
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Administration
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12/3/2011
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The transition into a career in emergency services can sometimes seem like you’ve entered an alternate universe. Suddenly the rules have changed. Instead of being encouraged to express yourself in new and creative ways and embracing your individuality, you are required to conform to a structure that is a completely foreign concept. The agency that you’ve joined has likely been well trained to understand the dynamics and traits of your generation. However, many of you were never taught what to do in a world that understands why you function the way you do but has not changed to accommodate these traits.
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Understanding GIS for the PSAP Link
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Administration
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12/3/2011
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GIS (Geographic Information Systems) plays a major role in today’s PSAP and will become increasingly important as we move towards a Next Generation 9-1-1(?) system. This course will demonstrate, in easy-to-understand language, what GIS is and why it is needed. Attendees will learn how to acquire, maintain, correct, and integrate GIS data, while exploring issues such as call routing, address verification, funding, data development, MSAGs, and call taker map displays.
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Intro to Converging 9-1-1 Technologies Link
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Administration
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12/3/2011
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It started with simply dialing “9-1-1” from a landline phone. Then, in the blink of an eye, it evolved into Enhanced 9-1-1, Wireless E9-1-1, VoIP, MLTS, Skype, NG9-1-1(?), and countless other public safety and telecommunications services, devices, and systems – each with their own unique benefits and challenges that affect PSAP operations. This course is designed to prepare new emergency communications professionals for the increasingly diverse and interconnected public safety landscape taking shape in front of us.
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The 9-1-1 Puzzle: Putting All the Pieces Together Link
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Administration
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12/3/2011
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Whether your community is in the early stages of implementing 9-1-1, or you are new to the PSAP, the telecommunications industry, or any level of government, this course will introduce you to the core elements of the 9-1-1 system and help you understand the critical issues facing public safety today. Attendees will learn about the external systems and technologies that carry a call for help to the 9-1-1 center, as well as internal mechanisms within the PSAP that contain, deliver, and display critical caller information to the telecommunicator.
The class covers essential PSAP and public safety communications topics and connects them, helping participants understand the 9-1-1 system and its many challenges. By applying a “common sense” approach to the world of emergency communications, students will gain a fundamental knowledge of the diverse technological and operational aspects of the 9-1-1 system.
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