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8/24/2015 » 8/28/2015
Center Manager Certification Program - Knoxville, TN

8/28/2015
Leadership in the 9-1-1 Center - Naperville, IL

9/11/2015
Course: Caught in the Middle: A Guide to Middle Management


NENA Standards & Other Documents
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NENA, an ANSI-accredited Standards Developer, produces several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

It is possible that certain federal, state or local regulations may restrict or require modification of the recommendations contained in this document. Therefore, these document should not be the only source of information used. NENA members are advised to contact their legal counsel to ensure compatibility with local requirements.

By using these documents, the user agrees that NENA will have no liability for any consequential, incidental, special, or punitive damages arising from use of the document.

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Administrative Documents (2014 updates pending on these 3 documents)    *****Update In Progress*****

Archived Documents

NENA maintains a document archive for research and historical purposes.
The user is cautioned to note the date of these documents, and recognize that more current information may be available.


#All NENA Standards

  
Doc Number Doc Name Committee Approved Date

ACCESSIBILITY DOCUMENTS

 APCO/NENA ANS  3.105.1-2015 (originally  NENA 52-001 & 52-003)  Minimum Training Standard for TDD/TTY Use in the Public  Safety Communications Center
 Accessibility   2015/02/24 
 52-002

 Managers Guide to the ADA Title II: Direct Access

                   *****Update In Progress****

 Accessibility
 2005/02/01 
 52-501  TTY Phone Pals Program Operational Information Document
 Accessibility
 2004/07/29

 NENA-INF-013.2-2015  (originally 52-502)

 Video Relay Service & IP Relay Service PSAP Interaction  Information Document 
 Accessibility
 2015/06/27





PSAP EQUIPMENT & SYSTEMS DOCUMENTS

 04-001  Recommended Generic Standards for E9-1-1 PSAP  Equipment
 Agency  Systems  2000/08/23
 04-002  PSAP Master Clock Standard  Agency  Systems
 2007/04/09
 04-003  Generic Standards E9-1-1 ISDN PSAP Equipment Utilizing  Basic Rate Interface (BRI)
 Agency  Systems
 1999/05/01 
 04-004  Generic Standards for E9-1-1 PSAP Intelligent Workstation  (IWS) Equipment
 Agency  Systems
 2000/06/16
 04-501  Integrating Applications on Intelligent Workstations  Technical Information Document
 Agency  Systems
 2004/03/31
 04-502  E9-1-1 PSAP Site Characteristics Technical Information  Document
 Agency  Systems  2004/03/31





DATA STRUCTURES DOCUMENTS (including NG9-1-1)

 02-010  Standard Legacy Data Formats For 9-1-1 Data Exchange  GIS Mapping
 Data  Structures  2011/03/28
 02-501  Wireless (Pre-XML) Static and Dynamic ALI Data Content  Information Document  Data  Structures  2006/10/16
 02-503  XML Namespaces Information Document  Data  Structures  2007/02/23
 04-005  ALI Query Service Standard    2006/11/21
 71-001

 NG9-1-1 Additional Data Standard

                  *****Update In Progress*****

 Data  Structures  2009/09/17
 NENA-STA-004.1-2014  NENA Next Generation United States Civic Location Data 
 Exchange Format (CLDXF)
 Data  Structures  2014/03/23

 NENA-STA-008.2-2014  (originally 70-001)

 NENA Registry System (NRS) Standard  Data  Structures  2014/10/06
 NENA/APCO-INF-005  NENA/APCO Emergency Incident Data Document (EIDD)  Information Document  Agency  Systems   2014/02/21
       
  DATA MANAGEMENT DOCUMENT (including NG9-1-1)    
 02-011  Data Standards For Local Exchange Carriers, ALI Service  Providers & 9-1-1 Jurisdictions 
 Data  Management  2012/05/12
 02-013  Data Standards for the Provisioning and Maintenance of  MSAG Files to VDBs and ERDBs
 Data  Management

 2008/06/07

 Reviewed 9/12/2014

 02-014

 GIS Data Collection and Maintenance Standards

                  *****Update In Progress*****

 Data  Management
 2007/06/17
 02-015  Standard for Reporting and Resolving ANI/ALI  Discrepancies and No Records Found for Wireline, Wireless  and VoIP Technologies
 Data  Management
 2009/06/06
 02-502  NENA Company ID Registration Service Information  Document
 Data  Management
 2008/11/12
 06-001
 Standards for Local Service Provider Interconnection  Information Sharing
 Data  Management
 2004/08/01
 71-501
 Synchronizing Geographic Information System Databases  with MSAG & ALI Information Document  Data  Management
 2009/09/08
 71-502
 An Overview of Policy Rules for Call Routing and Handling  in NG9-1-1 Information Document
 Data  Management
 2010/08/24
 NENA-INF-011.1-2014   NENA NG9-1-1 Policy Routing Rules Operations Guide   Data  Management   2014/10/06 
 NENA-STA-003.1.1-      2014  NENA Standard for NG9-1-1 Policy Routing Rules
 Data  Management
 2014/12/01





MULTI LINE TELEPHONE SYSTEM (MLTS)  and PRIVATE BRANCH EXCHANGE (PBX) DOCUMENTS


 03-502  Trunking for Private Switch 9-1-1 Service Information  Document  Interconnection   & Security  2003/04/11
 06-003  Private Switch (PS) E-9-1-1 Database Standard
 Data  Management
 2004/08/01
 06-502  Industry Common Mechanisms for MLTS E9-1-1 Caller  Location Discovery and Reporting Information Document
 Data  Management
 2008/10/25
 06-750  Model Legislation E9-1-1 for Multi-Line Telephone Systems  Requirements Document
 Data  Management
 2011/02/05





NETWORK DOCUMENTS


 03-003  Implementation of Inter-Networking, E9-1-1 Tandem to  Tandem Reference
 Interconnection   & Security
 2000/02/01
 03-004
 E9-1-1 Functional Entity Model Standard
 Interconnection   & Security
 2008/01/19
 03-006
 E9-1-1 Call Congestion Management Standards
 Interconnection   & Security
 2003/03/06
 03-008 
 E9-1-1 Default Assignment and Call Routing Functions  Standard
 Interconnection   & Security
 2008/01/19
 03-501  Network Quality Assurance Information Document
 Interconnection   & Security
 2005/10/03
 03-503
 SS7 Guidelines for Wireline and VoIP Emergency Services  Gateway Interconnection to 9-1-1 Selective Routers  Information Document
 Interconnection   & Security

 2005/10/2

 Reviewed 9/12/2014

 03-504
 PSAP Call Back to All 9-1-1 Callers, Combating Wireless  E911 Fraud and Mobile Emergency Service (E911M)  Information Document
 Interconnection   & Security
 2005/10/20
 03-506
 E9-1-1 Voice Circuit Requirements, Providing a P.01 Grade  of Service Information Document
 Interconnection   & Security
 2007/04/13
 03-507
 ESQK Guidelines for VoIP to E9-1-1 Connectivity  Information Document
 Interconnection   & Security
 2009/03/09
 03-508
 Impacts of Using a Common Trunk Group to Carry Calls of  Multiple Service Types into a Legacy Selective Router  Information Document
 Interconnection   & Security
 2010/03/15
 03-509
 Femtocell and Universal Mobile Access (UMA) Information  Document           and UMA Appendix
 Interconnection   & Security
 2011/01/27
 05-001   Standard for the Implementation of the Wireless Emergency  Service Protocol E2 Interface    Interconnection   & Security   2003/12/02 
 05-501  SS7 Guidelines for MSC to Selective Router Connectivity  Information Document
 Interconnection   & Security

 2002/10/16

 Reviewed 9/12/2014

 NENA-INF-002.1-2012  The Effect of Mass Calling Events on Legacy SR to PSAP  Trunking Information Document
 Interconnection   & Security
 2012/08/28





NG9-1-1 TRANSITION PLANNING DOCUMENTS


 NENA-INF-008.2-2014  (originally 77-501)  NG9-1-1 Transition Plan Considerations Information  Document
 NG Transition  Planning  2013/11/20





SECURITY DOCUMENTS


 04-503  Network/System Access Security Information Document
 Interconnection   & Security
 2005/12/01
 75-001  Security for Next-Generation 9-1-1 Standard
 Interconnection   & Security
 2010/02/06
 75-502  Next Generation 9-1-1 Security Audit Checklist Information  Document
 Interconnection   & Security
 2011/12/14





VOICE OVER INTERNET PROTOCOL (VoIP) DOCUMENTS


 08-001  Interim VoIP Architecture for Enhanced 9-1-1 Services (i2)  Standard
 Interconnection   & Security
 201008/11
 08-503  VoIP Characteristics Information Document
 Interconnection   & Security
 2004/06/10
 08-504  VoIP Standards Development Organization Information  Document
 Interconnection   & Security
 2004/06/08
 57-503  Procedures for Notification of ERDB & VPC Operators of  ESN Changes by 9-1-1 Administrator Information Document
 PSAP  Operations
 2008/01/08
 58-502  VoIP Funding and Regulatory Issues Information Document
 PSAP  Operations
 2006/06/06





NEXT GENERATION 9-1-1 (NG9-1-1) DOCUMENTS

 08-002  Functional and Interface Standards for Next Generation      9-1-1 Version
 Interconnection   & Security
 2007/12/18
 08-003  Detailed Functional and Interface Standards for the NENA  i3 Solution     *****Update In Progress*****
 Interconnection   & Security
 2011/06/14
 08-501  Interface between the E9-1-1 Service Provider Network  and the Internet Protocol (IP) PSAP Information Document
 Interconnection   & Security
 2004/06/15
 08-502  E9-1-1 Requirements Information Document
 Interconnection   & Security
 2004/07/23
 08-505  Methods for Location Determination to Support IP-Based  Emergency Services Information Document
 Interconnection   & Security
 2006/12/21
 08-506  Emergency Services IP Network Design for NG9-1-1  Information Document      *****Update In Progress*****
 Interconnection   & Security
 2011/12/14
 08-751  NENA i3 Requirements Document
 Interconnection   & Security
 2006/09/28
 08-752  Location Information to Support IP-Based Emergency  Services Requirements Document
 Interconnection   & Security
 2006/12/21
 57-750  NG9-1-1 System and PSAP Operational Features and  Capabilities Requirements Document
 PSAP  Operations 
 2011/06/14
 73-501  Use Cases & Suggested Requirements for Non-Voice-  Centric Emergency Services Information Document
 Interconnection   & Security
 2011/01/11
 NENA-INF-003.1-2013  Potential Points of Demarcation in NG9-1-1 Networks  Information Document
 Interconnection   & Security
 2013/03/21
 NENA-INF-006.1-2014   NG9-1-1 Planning Guidelines Information Document  NG Project  Lead Team   2014/01/08 
 NENA-INF-009.1-2014   Requirements for a National Forest Guide Information  Document   Interconnection   & Security   2014/08/14 





NON-TRADITIONAL DOCUMENTS

 07-501  Future 9-1-1 Models Information Document
 Interconnection   & Security
 2004/06/01
 07-502  Non-Traditional Communications for E9-1-1 Information  Document
 Interconnection   & Security
 2001/03/20
 07-503  Network Interfaces for E9-1-1 and Emerging Technologies    Information Document
 Interconnection   & Security
 2002/09/11
 07-504  Automatic Collision Notification & Vehicle Telematics  Information Document
 Interconnection   & Security
 2007/06/01





PSAP OPERATIONS - CONTINGENCY PLANNING

 53-001

 Communications Center/PSAP Disaster and Contingency  Plans Model Recommendation & Evacuation Checklist

  *****Update In Progress*****

 PSAP  Operations 
 2005/06/07
 NENA-STA-009.2-2015  (originally NENA 53-002)
 Mutual Aid Standard/Model Recommendation
 PSAP  Operations 
 2015/05/07
 53-501  Hazard and Vulnerability Analysis Information Document &  Checklist/Worksheets 
 PSAP  Operations 
 2007/03/27
 53-502
 Resource Analysis Information Document
 PSAP  Operations 
 2007/03/27
 53-503
 PSAP Survivability Information Document
 PSAP  Operations 
 2007/06/09
 53-504  Drills and Exercises Information Document
 PSAP  Operations 
 2008/04/22
 NENA-INF-012.2-2015  (originally 53-506) 
 Inter-Agency Agreements Model Recommendations  Information Document
 PSAP  Operations 
 2015/01/08
 53-507 
 Virtual PSAP Management Information Document
 PSAP  Operations 
 2009/05/26
 APCO-NENA-ANS 1-  102-  2-2010   APCO-NENA Service Capability Criteria Rating Scale  Information Document  PSAP  Operations   2010/07/28 
 NENA-INF-010.1-2014  NENA Succession Planning Information Document  PSAP  Operations    2014/10/06 





PSAP OPERATIONS - HUMAN RESOURCES

 54-001  Communications Center/PSAP Daily Personnel Operations  Model Recommendation
 PSAP  Operations 
 2004/11/18
 54-002  See NENA-STA-007.1   PSAP  Operations 
 2014/06/14
 NENA-REF-004.2-2015  (originally NENA 54-501)
 NENA Resource List for Human Resources Information as  well as PSAP Staffing Guidelines Report & Staffing  Worksheet
 PSAP  Operations 
 2015/07/14
 54-750  Human Machine Interface & PSAP Display Requirements
 PSAP  Operations 
 2010/10/20
 NENA-STA.001.1-2013  Suicide Prevention Standard
 PSAP  Operations 
 2013/06/15
 NENA-STA.002.1-2013  9-1-1 Acute/Traumatic and Chronic Stress Management  Standard
 PSAP  Operations 
 2013/08/05
 NENA-STA-007.1  (previously 54-002)   Hearing Standards for Public Safety Telecommunicators  PSAP  Operations   2014/06/14
 NENA-REF-001-2003 
 PSAP Staffing Guidelines Report & Staffing Worksheet   PSAP  Operations    2003/08/01





PSAP OPERATIONS - STANDARD OPERATING PROCEDURES

 56-001

 Guidelines For Minimum Response To Wireless 9-1-1 Calls

                     *****Update In Progress*****

 PSAP  Operations 
 2004/11/18
 56-002
 NENA Standard For NORAD/FAA Notification: Airborne  Events
 PSAP  Operations 
 2008/05/06
 56-003
 Minimum Standards for Emergency Telephone Notification  Systems
 PSAP  Operations 
 2004/06/12
 56-004
 TTY/TDD Communications Standard Operating Procedure  Model Recommendation
 PSAP  Operations 
 2005/06/25
 56-005

 Call Answering Standard/Model Recommendation

                         *****Update In Progress*****

 PSAP  Operations 
 2006/06/10
 56-006

 Emergency Call Processing Protocol Standard

                           *****Update In Progress*****

 PSAP  Operations 
 2008/06/07
 56-007  Pipeline Emergency Operations Standard/Model  Recommendation
 PSAP  Operations 
 2010/11/11
 56-501

 Silent or Hang-Up 9-1-1 Calls for Service Information  Document            *****Update In Progress*****

 PSAP  Operations 
 2002/08/23
 56-503  Wide Area / Statewide Emergency Notification Systems  Information Document
 PSAP  Operations 
 2006/06/06
 56-505  Guidelines for Handling Calls Regarding Missing and  Exploited Children Information Document
 PSAP  Operations 
 2007/05/22
 56-506  NENA Public Safety Answering Point Site Selection  Criteria Operations Information Document
 PSAP  Operations 
 2008/06/07
 56-507  Railroad & PSAP Interaction Information Document
 PSAP  Operations 
 2009/04/28
 56-508  Protocol for Handling Calls Regarding Human Trafficking  Information Document       *****Update In Progress*****
 PSAP  Operations 
 2009/09/22
 56-509  NENA/APCO Best Practices Model for Third Party  Emergency Medical  Dispatch Services and PSAPs  Information Document
 PSAP  Operations   2011/06/13
 NENA-INF-001.1-2012  Social Networking in 9-1-1 PSAPs Information Document
 PSAP  Operations 
 2012/08/08
 NENA-INF-004.1-2013  Operational Impacts of Devices and Sensors Information  Document
 PSAP  Operations 
 2013/08/05
 NENA-INF-007.1-2013  Handling Text-to-9-1-1 in the PSAP Information Document
 PSAP  Operations 
 2013/10/09
 APCO/NENA ANS 1  .107.1-­‐2015   Standard for the Establishment of a Quality Assurance and  Quality Improvement Program for Public Safety Answering  Points  PSAP  Operations 
 2015/04/02 





PUBLIC EDUCATION & PSAP TRAINING

 REF  SMS Text to 9-1-1 Resources  PE & PT
 2014/05/14
 NENA-REF-002.2-2014
 PSAP Interim Text to 9-1-1 Support Documents  PE & PT   2014/12/02 
 NENA-REF-003.1-2015

 NENA Recommended Public Education Plan for Interim  SMS Text-to-9-1-1

 PE & PT    2015/03/31 
 REF
 NENA Recommended NG9-1-1 Public Education Plan for  Elected Officials and Decision Makers
 PE & PT
 2013/09/24
 REF
 Wireless 9-1-1 Consumer Education
 PE & PT
 2011/05/09
 REF
 Number Portability Consumer Education
 PE & PT
 2011/05/09
 REF
 Public Education Funding & Resources
 PE & PT
 2001/06/27
 REF
 Basics of Public Education  
 PE & PT
 2001/06/27
 REF
 Public Education Clearinghouse Form
 PE & PT
 2001/06/27
 REF   Tools for PSAPs to use when working with App Providers
 PSAP  Operations   2014/05/13





WIRELESS 9-1-1 INTEGRATION DOCUMENTS

 57-001  Wireless E9-1-1 Overflow, Default and Diverse Routing  Standard & A PSAP Managers’ Guide to GIS & Wireless    9-1-1
 PSAP  Operations 
 2004/11/18
 57-002  E9-1-1 Wireless Maintenance Call Routing & Testing  Validation Standard     including Call Routing & Testing  Validation Worksheet & Sample Non-Disclosure Agreement
 PSAP  Operations 
 2007/06/09
 57-501  Wireless Phase I & II Features and Functions Information  Document
 PSAP  Operations 
 2003/01/20
 57-502  Wireless Phase I/II Planning and Implementation Checklist  and Modules Information Document including Service  Agreements
 PSAP  Operations 
 2004/05/24
 60-601  Model Baseline Guidelines for Drafting Statutes or Rules  Associated with Prepaid Wireless Service and 9-1-1  Emergency Service Fees Information Document
 Regulatory/  Legislative
 2008/09/24
 APCO-NENA ANS 1  105 2-2015   Standard for Telecommunicator Emergency Response
 Taskforce (TERT) Deployment
 
 National Joint  TERT Initiative
 2015/07/17

 

 

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