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NENA, an ANSI-accredited Standards Developer, produces several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

It is possible that certain federal, state or local regulations may restrict or require modification of the recommendations contained in this document. Therefore, these document should not be the only source of information used. NENA members are advised to contact their legal counsel to ensure compatibility with local requirements.

By using these documents, the user agrees that NENA will have no liability for any consequential, incidental, special, or punitive damages arising from use of the document.

 Finding NENA Standards and Documents

  • You may scroll down or click here to see a list of all NENA Standards & Documents
  • If you know the Document number or name you may use the Search Box in the upper left margin

 


 About NENA Committees

NENA Committees that develop Standards, Recommendations, and Other Documents are organized into the following functional areas. Click a committee name below to learn more about that individual committee, join associated working groups, and more.

  • When developing and deploying technical standards which employ enumerations, or lists of values, where the enumeration or lists can reasonably be expected to change over time as new technology, vendors, service providers or other stakeholders evolve, a known stable way to maintain the current acceptable values in the enumeration or list is required. The values in the enumeration or list are called a registry.

Administrative Documents (2014 updates pending on these 3 documents)

Archived Documents

NENA maintains a document archive for research and historical purposes.
The user is cautioned to note the date of these documents, and recognize that more current information may be available.


#All NENA Standards

  
Doc Number Doc Name Committee Approved Date

ACCESSIBILITY DOCUMENTS

APCO/NENA ANS 3.105.1-2015 (originally NENA 52-001) Minimum Training Standard for TDD/TTY Use in the Public Safety Communications Center
Accessibility  2015/02/24 
52-002 Managers Guide to the ADA Title II: Direct Access
Accessibility
2005/02/01
52-003 TTY Call Taker Proficiency and Quality Assurance E9-1-1 Operational Standard/Model Recommendation
Accessibility
2005/12/06
52-501 TTY Phone Pals Program Operational Information Document
Accessibility
2004/07/29
52-502 Video Relay Service & IP Relay Service PSAP Interaction Operational Information Document 
Accessibility
2008/02/12





PSAP EQUIPMENT & SYSTEMS DOCUMENTS

04-001 Recommended Generic Standards for E9-1-1 PSAP Equipment
Agency Systems 2000/08/23
04-002 PSAP Master Clock Standard Agency Systems
2007/04/09
04-003 Generic Standards E9-1-1 ISDN PSAP Equipment Utilizing Basic Rate Interface (BRI)
Agency Systems
1999/05/01
04-004 Generic Standards for E9-1-1 PSAP Intelligent Workstation (IWS) Equipment
Agency Systems
2000/06/16
04-501 Integrating Applications on Intelligent Workstations Technical Information Document
Agency Systems
2004/03/31
04-502 E9-1-1 PSAP Site Characteristics Technical Information Document
Agency Systems 2004/03/31





DATA STRUCTURES & MANAGEMENT DOCUMENTS                                  (including NG9-1-1)

02-010 Standard Legacy Data Formats For 9-1-1 Data Exchange GIS Mapping
Core Services 2011/03/28
02-011 Data Standards For Local Exchange Carriers, ALI Service Providers & 9-1-1 
Jurisdictions 

Core Services 2012/05/12
02-013 Data Standards for the Provisioning and Maintenance of MSAG Files to VDBs and ERDBs
Core Services

2008/06/07

Reviewed 9/12/2014

02-014 GIS Data Collection and Maintenance Standards
Core Services 2007/06/17
02-015 Standard for Reporting and Resolving ANI/ALI Discrepancies and No Records Found for Wireline, Wireless and VoIP Technologies
Core Services 2009/06/06
02-501 Wireless (Pre-XML) Static and Dynamic ALI Data Content Information Document
Core Services
2006/10/16
02-502 NENA Company ID Registration Service Information Document
Core Services
2008/11/12
02-503 XML Namespaces Information Document Core Services
2007/02/23
04-005 ALI Query Service Standard Core Services
2006/11/21
06-001
Standards for Local Service Provider Interconnection Information Sharing
Core Services
2004/08/01
NENA-STA-008.2-2014 (originally 70-001)
NENA Registry System (NRS) Standard Core Services
2014/10/06
71-001
NG9-1-1 Additional Data Standard Core Services
2009/09/17
71-501
Synchronizing Geographic Information System Databases with MSAG & ALI Information Document Core Services
2009/09/08
71-502
An Overview of Policy Rules for Call Routing and Handling in NG9-1-1 Information Document
Core Services 2010/08/24
NENA-INF-011.1-2014  NENA NG9-1-1 Policy Routing Rules Operations Guide  Core Services  2014/10/06 
NENA-STA-003.1.1-2014 NENA Standard for NG9-1-1 Policy Routing Rules
Core Services 2014/12/01
NENA/APCO-INF-005  NENA/APCO Emergency Incident Data Document (EIDD) Information Document Agency Systems  2014/02/21
NENA-STA-004.1-2014
NENA Next Generation United States Civic Location Data
Exchange Format (CLDXF)
Core Services 2014/03/23





MULTI LINE TELEPHONE SYSTEM (MLTS)  and PRIVATE BRANCH EXCHANGE (PBX) DOCUMENTS


03-502 Trunking for Private Switch 9-1-1 Service Information Document Interconnection    & Security 2003/04/11
06-003 Private Switch (PS) E-9-1-1 Database Standard
Core Services
2004/08/01
06-502 Industry Common Mechanisms for MLTS E9-1-1 Caller Location Discovery and Reporting Information Document
Core Services
2008/10/25
06-750 Model Legislation E9-1-1 for Multi-Line Telephone Systems Requirements Document
Core Services
2011/02/05





NETWORK DOCUMENTS


03-003 Implementation of Inter-Networking, E9-1-1 Tandem to Tandem Reference
Interconnection    & Security
2000/02/01
03-004
E9-1-1 Functional Entity Model Standard
Interconnection    & Security
2008/01/19
03-006
E9-1-1 Call Congestion Management Standards
Interconnection    & Security
2003/03/06
03-008
E9-1-1 Default Assignment and Call Routing Functions Standard
Interconnection    & Security
2008/01/19
03-501 Network Quality Assurance Information Document
Interconnection    & Security
2005/10/03
03-503
SS7 Guidelines for Wireline and VoIP Emergency Services Gateway Interconnection to 9-1-1 Selective Routers Information Document
Interconnection    & Security

2005/10/2

Reviewed 9/12/2014

03-504
PSAP Call Back to All 9-1-1 Callers, Combating Wireless E911 Fraud and Mobile Emergency Service (E911M) Information Document
Interconnection    & Security
2005/10/20
03-506
E9-1-1 Voice Circuit Requirements, Providing a P.01 Grade of Service Information Document
Interconnection    & Security
2007/04/13
03-507
ESQK Guidelines for VoIP to E9-1-1 Connectivity Information Document
Interconnection    & Security
2009/03/09
03-508
Impacts of Using a Common Trunk Group to Carry Calls of Multiple Service Types into a Legacy Selective Router Information Document
Interconnection    & Security
2010/03/15
03-509
Femtocell and Universal Mobile Access (UMA) Information Document           and UMA Appendix
Interconnection    & Security
2011/01/27
05-001  Standard for the Implementation of the Wireless Emergency Service Protocol E2 Interface   Interconnection    & Security  2003/12/02 
05-501 SS7 Guidelines for MSC to Selective Router Connectivity Information Document
Interconnection    & Security

2002/10/16

Reviewed 9/12/2014

NENA-INF-002.1-2012 The Effect of Mass Calling Events on Legacy SR to PSAP Trunking Information Document
Interconnection    & Security
2012/08/28





NG9-1-1 TRANSITION PLANNING DOCUMENTS


NENA-INF-008.2-2014 (originally 77-501) NG9-1-1 Transition Plan Considerations Information Document
NG Transition Planning 2013/11/20





SECURITY DOCUMENTS


04-503 Network/System Access Security Information Document
Interconnection    & Security
2005/12/01
75-001 Security for Next-Generation 9-1-1 Standard
Interconnection    & Security
2010/02/06
75-502 Next Generation 9-1-1 Security Audit Checklist Information Document
Interconnection    & Security
2011/12/14





VOICE OVER INTERNET PROTOCOL (VoIP) DOCUMENTS


08-001 Interim VoIP Architecture for Enhanced 9-1-1 Services (i2) Standard
Interconnection    & Security
201008/11
08-503 VoIP Characteristics Information Document
Interconnection    & Security
2004/06/10
08-504 VoIP Standards Development Organization Information Document
Interconnection    & Security
2004/06/08
57-503 Procedures for Notification of ERDB & VPC Operators of ESN Changes by 9-1-1 
Administrator Information Document

PSAP Operations
2008/01/08
58-502 VoIP Funding and Regulatory Issues Information Document
PSAP Operations
2006/06/06





NEXT GENERATION 9-1-1 (NG9-1-1) DOCUMENTS

08-002 Functional and Interface Standards for Next Generation 9-1-1 Version
Interconnection    & Security
2007/12/18
08-003 Detailed Functional and Interface Standards for the NENA i3 Solution
Interconnection    & Security
2011/06/14
08-501 Interface between the E9-1-1 Service Provider Network and 
the Internet Protocol (IP) PSAP Information Document

Interconnection    & Security
2004/06/15
08-502 E9-1-1 Requirements Information Document
Interconnection    & Security
2004/07/23
08-505 Methods for Location Determination to Support IP-Based Emergency 
Services Information Document

Interconnection    & Security
2006/12/21
08-506 Emergency Services IP Network Design for NG9-1-1 Information Document
Interconnection    & Security
2011/12/14
08-751 NENA i3 Requirements Document
Interconnection    & Security
2006/09/28
08-752 Location Information to Support IP-Based Emergency Services Requirements Document
Interconnection    & Security
2006/12/21
57-750 NG9-1-1 System and PSAP Operational Features and Capabilities Requirements 
Document

PSAP Operations 
2011/06/14
73-501 Use Cases & Suggested Requirements for Non-Voice-Centric Emergency Services Information Document
Interconnection    & Security
2011/01/11
NENA-INF-003.1-2013 Potential Points of Demarcation in NG9-1-1 Networks Information Document
Interconnection    & Security
2013/03/21
NENA-INF-006.1-2014  NG9-1-1 Planning Guidelines Information Document NG Project Lead Team  2014/01/08 
NENA-INF-009.1-2014  Requirements for a National Forest Guide Information Document  Interconnection    & Security  2014/08/14 





NON-TRADITIONAL DOCUMENTS

07-501 Future 9-1-1 Models Information Document
Interconnection    & Security
2004/06/01
07-502 Non-Traditional Communications for E9-1-1 Information Document
Interconnection    & Security
2001/03/20
07-503 Network Interfaces for E9-1-1 and Emerging Technologies Information Document
Interconnection    & Security
2002/09/11
07-504 Automatic Collision Notification & Vehicle Telematics Information Document
Interconnection    & Security
2007/06/01





PSAP OPERATIONS - CONTINGENCY PLANNING

53-001 Communications Center/PSAP Disaster and Contingency Plans Model Recommendation & Evacuation Checklist
PSAP Operations 
2005/06/07
NENA-STA-009.2-2015 (originally NENA 53-002)
Mutual Aid Standard/Model Recommendation
PSAP Operations 
2015/05/07
53-501 Hazard and Vulnerability Analysis Information Document & Checklist/Worksheets
PSAP Operations 
2007/03/27
53-502
Resource Analysis Information Document
PSAP Operations 
2007/03/27
53-503
PSAP Survivability Information Document
PSAP Operations 
2007/06/09
53-504 Drills and Exercises Information Document
PSAP Operations 
2008/04/22
NENA-INF-012.2-2015 (originally NENA 53-506) 
Inter-Agency Agreements Model Recommendations Information Document
PSAP Operations 
2015/01/08
53-507
Virtual PSAP Management Information Document
PSAP Operations 
2009/05/26
APCO-NENA-ANS1-102-2-2010  APCO-NENA Service Capability Criteria Rating Scale Information Document PSAP Operations  2010/07/28 
NENA-INF-010.1-2014  NENA Succession Planning Information Document PSAP Operations   2014/10/06 





PSAP OPERATIONS - HUMAN RESOURCES

54-001 Communications Center/PSAP Daily Personnel Operations Model Recommendation
PSAP Operations 
2004/11/18
54-002 See NENA-STA-007.1  PSAP Operations 
2014/06/14
54-501 Human Resources Subcommittee Resource List as well as PSAP Staffing Guidelines Report & Staffing Worksheet
PSAP Operations 
2005/09/06
54-750 Human Machine Interface & PSAP Display Requirements
PSAP Operations 
2010/10/20
NENA-STA.001.1-2013 Suicide Prevention Standard
PSAP Operations 
2013/06/15
NENA-STA.002.1-2013 9-1-1 Acute/Traumatic and Chronic Stress Management Standard
PSAP Operations 
2013/08/05
NENA-STA-007.1 (previously 54-002)  Hearing Standards for Public Safety Telecommunicators PSAP Operations   2014/06/14
NENA-REF-001-2003 
PSAP Staffing Guidelines Report & Staffing Worksheet  PSAP Operations    2003/08/01





PSAP OPERATIONS - STANDARD OPERATING PROCEDURES

56-001 Guidelines For Minimum Response To Wireless 9-1-1 Calls
PSAP Operations 
2004/11/18
56-002
NENA Standard For NORAD/FAA Notification: Airborne Events
PSAP Operations 
2008/05/06
56-003
Minimum Standards for Emergency Telephone Notification Systems
PSAP Operations 
2004/06/12
56-004
TTY/TDD Communications Standard Operating Procedure Model Recommendation
PSAP Operations 
2005/06/25
56-005
Call Answering Standard/Model Recommendation
PSAP Operations 
2006/06/10
56-006
Emergency Call Processing Protocol Standard
PSAP Operations 
2008/06/07
56-007 Pipeline Emergency Operations Standard/Model Recommendation
PSAP Operations 
2010/11/11
56-501 Silent or Hang-Up 9-1-1 Calls for Service Information Document
PSAP Operations 
2002/08/23
56-503 Wide Area / Statewide Emergency Notification Systems Information Document
PSAP Operations 
2006/06/06
56-505 Guidelines for Handling Calls Regarding Missing and Exploited Children Information Document
PSAP Operations 
2007/05/22
56-506 NENA Public Safety Answering Point Site Selection Criteria Operations Information Document
PSAP Operations 
2008/06/07
56-507 Railroad & PSAP Interaction Information Document
PSAP Operations 
2009/04/28
56-508 Protocol for Handling Calls Regarding Human Trafficking Information Document
PSAP Operations 
2009/09/22
56-509 NENA/APCO Best Practices Model for Third Party Emergency Medical  Dispatch Services and PSAPs Information Document
PSAP Operations  2011/06/13
NENA-INF-001.1-2012 Social Networking in 9-1-1 PSAPs Information Document
PSAP Operations 
2012/08/08
NENA-INF-004.1-2013 Operational Impacts of Devices and Sensors Information Document
PSAP Operations 
2013/08/05
NENA-INF-007.1-2013 Handling Text-to-9-1-1 in the PSAP Information Document
PSAP Operations 
2013/10/09
APCO/NENA ANS 1.107.1-­‐2015  Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points Joint APCO/NENA 2015/04/02 





PUBLIC EDUCATION & PSAP TRAINING

REF SMS Text to 9-1-1 Resources PE & PT
2014/05/14
NENA-REF-002.2-2014
PSAP Interim Text to 9-1-1 Support Documents PE & PT  2014/12/02 
NENA-REF-003.1-2015

NENA Recommended Public Education Plan for Interim SMS Text-to-9-1-1

PE & PT   2015/03/31 
REF
NENA Recommended NG9-1-1 Public Education Plan for Elected Officials and Decision Makers
PE & PT
2013/09/24
REF
Wireless 9-1-1 Consumer Education
PE & PT
2011/05/09
REF
Number Portability Consumer Education
PE & PT
2011/05/09
REF
Public Education Funding & Resources
PE & PT
2001/06/27
REF
Basics of Public Education  
PE & PT
2001/06/27
REF
Public Education Clearinghouse Form
PE & PT
2001/06/27
REF  Tools for PSAPs to use when working with App Providers
PSAP Operations   2014/05/13





WIRELESS 9-1-1 INTEGRATION DOCUMENTS

57-001 Wireless E9-1-1 Overflow, Default and Diverse Routing Standard & A PSAP Managers’ Guide to GIS & Wireless 9-1-1
PSAP Operations 
2004/11/18
57-002 E9-1-1 Wireless Maintenance Call Routing & Testing Validation Standard     including Call Routing & Testing Validation Worksheet & Sample Non-Disclosure Agreement
PSAP Operations 
2007/06/09
57-501 Wireless Phase I & II Features and Functions Information Document
PSAP Operations 
2003/01/20
57-502 Wireless Phase I/II Planning and Implementation Checklist and Modules Information Document including Service Agreements
PSAP Operations 
2004/05/24
60-601 Model Baseline Guidelines for Drafting Statutes or Rules Associated with Prepaid Wireless Service and 9-1-1 Emergency Service Fees Information Document
Regulatory/ Legislative
2008/09/24
 


 

 

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