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2/2/2015 » 2/6/2015
Center Manager Certification Program - South Carolina

2/22/2015 » 2/25/2015
9-1-1 Goes to Washington

3/9/2015 » 3/13/2015
Center Manager Certification Program - Indiana

4/7/2015 » 4/9/2015
Maine NENA Conference

4/12/2015 » 4/15/2015
Ohio NENA/APCO Joint Conference


NENA Standards & Other Documents
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NENA, an ANSI-accredited Standards Developer, produces several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

It is possible that certain federal, state or local regulations may restrict or require modification of the recommendations contained in this document. Therefore, these document should not be the only source of information used. NENA members are advised to contact their legal counsel to ensure compatibility with local requirements.

By using these documents, the user agrees that NENA will have no liability for any consequential, incidental, special, or punitive damages arising from use of the document.

 Finding NENA Standards and Documents

  • You may scroll down or click here to see a list of all NENA Standards & Documents
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NENA Committees that develop Standards, Recommendations, and Other Documents are organized into the following functional areas. Click a committee name below to learn more about that individual committee, join associated working groups, and more.

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Administrative Documents (2014 updates pending on these 3 documents)

Archived Documents

NENA maintains a document archive for research and historical purposes.
The user is cautioned to note the date of these documents, and recognize that more current information may be available.


#All NENA Standards

Doc NumberDoc NameCommitteeApproved Date

ACCESSIBILITY DOCUMENTS

52-001TTY Training Operational Standard
Accessibility 2005/02/01 
52-002Managers Guide to the ADA Title II: Direct Access
Accessibility
2005/02/01
52-003TTY Call Taker Proficiency and Quality Assurance E9-1-1 Operational Standard/Model Recommendation
Accessibility
2005/12/06
52-501TTY Phone Pals Program Operational Information Document
Accessibility
2004/07/29
52-502Video Relay Service & IP Relay Service PSAP Interaction Operational Information Document 
Accessibility
2008/02/12





PSAP EQUIPMENT & SYSTEMS DOCUMENTS

04-001Recommended Generic Standards for E9-1-1 PSAP Equipment
Agency Systems2000/08/23
04-002PSAP Master Clock StandardAgency Systems
2007/04/09
04-003Generic Standards E9-1-1 ISDN PSAP Equipment Utilizing Basic Rate Interface (BRI)
Agency Systems
1999/05/01
04-004Generic Standards for E9-1-1 PSAP Intelligent Workstation (IWS) Equipment
Agency Systems
2000/06/16
04-501Integrating Applications on Intelligent Workstations Technical Information Document
Agency Systems
2004/03/31
04-502E9-1-1 PSAP Site Characteristics Technical Information Document
Agency Systems2004/03/31





DATA STRUCTURES & MANAGEMENT DOCUMENTS                                  (including NG9-1-1)

02-010Standard Legacy Data Formats For 9-1-1 Data Exchange GIS Mapping
Core Services2011/03/28
02-011Data Standards For Local Exchange Carriers, ALI Service Providers & 9-1-1 
Jurisdictions 

Core Services2012/05/12
02-013Data Standards for the Provisioning and Maintenance of MSAG Files to VDBs and ERDBs
Core Services

2008/06/07

Reviewed 9/12/2014

02-014GIS Data Collection and Maintenance Standards
Core Services2007/06/17
02-015Standard for Reporting and Resolving ANI/ALI Discrepancies and No Records Found for Wireline, Wireless and VoIP Technologies
Core Services2009/06/06
02-501Wireless (Pre-XML) Static and Dynamic ALI Data Content Information Document
Core Services
2006/10/16
02-502NENA Company ID Registration Service Information Document
Core Services
2008/11/12
02-503XML Namespaces Information DocumentCore Services
2007/02/23
04-005ALI Query Service StandardCore Services
2006/11/21
06-001
Standards for Local Service Provider Interconnection Information Sharing
Core Services
2004/08/01
NENA-STA-008.2-2014 (originally 70-001)
NENA Registry System (NRS) StandardCore Services
2014/10/06
71-001
NG9-1-1 Additional Data StandardCore Services
2009/09/17
71-501
Synchronizing Geographic Information System Databases with MSAG & ALI Information DocumentCore Services
2009/09/08
71-502
An Overview of Policy Rules for Call Routing and Handling in NG9-1-1 Information Document
Core Services2010/08/24
NENA-INF-011.1-2014 NENA NG9-1-1 Policy Routing Rules Operations Guide Core Services 2014/10/06 
NENA-STA-003.1.1-2014NENA Standard for NG9-1-1 Policy Routing Rules
Core Services2014/12/01
NENA/APCO-INF-005 NENA/APCO Emergency Incident Data Document (EIDD) Information DocumentAgency Systems 2014/02/21
NENA-STA-004.1-2014
NENA Next Generation United States Civic Location Data
Exchange Format (CLDXF)
Core Services2014/03/23





MULTI LINE TELEPHONE SYSTEM (MLTS)  and PRIVATE BRANCH EXCHANGE (PBX) DOCUMENTS


03-502Trunking for Private Switch 9-1-1 Service Information DocumentInterconnection    & Security2003/04/11
06-003Private Switch (PS) E-9-1-1 Database Standard
Core Services
2004/08/01
06-502Industry Common Mechanisms for MLTS E9-1-1 Caller Location Discovery and Reporting Information Document
Core Services
2008/10/25
06-750Model Legislation E9-1-1 for Multi-Line Telephone Systems Requirements Document
Core Services
2011/02/05





NETWORK DOCUMENTS


03-003Implementation of Inter-Networking, E9-1-1 Tandem to Tandem Reference
Interconnection    & Security
2000/02/01
03-004
E9-1-1 Functional Entity Model Standard
Interconnection    & Security
2008/01/19
03-006
E9-1-1 Call Congestion Management Standards
Interconnection    & Security
2003/03/06
03-008
E9-1-1 Default Assignment and Call Routing Functions Standard
Interconnection    & Security
2008/01/19
03-501Network Quality Assurance Information Document
Interconnection    & Security
2005/10/03
03-503
SS7 Guidelines for Wireline and VoIP Emergency Services Gateway Interconnection to 9-1-1 Selective Routers Information Document
Interconnection    & Security

2005/10/2

Reviewed 9/12/2014

03-504
PSAP Call Back to All 9-1-1 Callers, Combating Wireless E911 Fraud and Mobile Emergency Service (E911M) Information Document
Interconnection    & Security
2005/10/20
03-506
E9-1-1 Voice Circuit Requirements, Providing a P.01 Grade of Service Information Document
Interconnection    & Security
2007/04/13
03-507
ESQK Guidelines for VoIP to E9-1-1 Connectivity Information Document
Interconnection    & Security
2009/03/09
03-508
Impacts of Using a Common Trunk Group to Carry Calls of Multiple Service Types into a Legacy Selective Router Information Document
Interconnection    & Security
2010/03/15
03-509
Femtocell and Universal Mobile Access (UMA) Information Document           and UMA Appendix
Interconnection    & Security
2011/01/27
05-501SS7 Guidelines for MSC to Selective Router Connectivity Information Document
Interconnection    & Security

2002/10/16

Reviewed 9/12/2014

NENA-INF-002.1-2012The Effect of Mass Calling Events on Legacy SR to PSAP Trunking Information Document
Interconnection    & Security
2012/08/28





NG9-1-1 TRANSITION PLANNING DOCUMENTS


NENA-INF-008.2-2014 (originally 77-501)NG9-1-1 Transition Plan Considerations Information Document
NG Transition Planning2013/11/20





SECURITY DOCUMENTS


04-503Network/System Access Security Information Document
Interconnection    & Security
2005/12/01
75-001Security for Next-Generation 9-1-1 Standard
Interconnection    & Security
2010/02/06
75-502Next Generation 9-1-1 Security Audit Checklist Information Document
Interconnection    & Security
2011/12/14





VOICE OVER INTERNET PROTOCOL (VoIP) DOCUMENTS


08-001Interim VoIP Architecture for Enhanced 9-1-1 Services (i2) Standard
Interconnection    & Security
201008/11
08-503VoIP Characteristics Information Document
Interconnection    & Security
2004/06/10
08-504VoIP Standards Development Organization Information Document
Interconnection    & Security
2004/06/08
57-503Procedures for Notification of ERDB & VPC Operators of ESN Changes by 9-1-1 
Administrator Information Document

PSAP Operations
2008/01/08
58-502VoIP Funding and Regulatory Issues Information Document
PSAP Operations
2006/06/06





NEXT GENERATION 9-1-1 (NG9-1-1) DOCUMENTS

08-002Functional and Interface Standards for Next Generation 9-1-1 Version
Interconnection    & Security
2007/12/18
08-003Detailed Functional and Interface Standards for the NENA i3 Solution
Interconnection    & Security
2011/06/14
08-501Interface between the E9-1-1 Service Provider Network and 
the Internet Protocol (IP) PSAP Information Document

Interconnection    & Security
2004/06/15
08-502E9-1-1 Requirements Information Document
Interconnection    & Security
2004/07/23
08-505Methods for Location Determination to Support IP-Based Emergency 
Services Information Document

Interconnection    & Security
2006/12/21
08-506Emergency Services IP Network Design for NG9-1-1 Information Document
Interconnection    & Security
2011/12/14
08-751NENA i3 Requirements Document
Interconnection    & Security
2006/09/28
08-752Location Information to Support IP-Based Emergency Services Requirements Document
Interconnection    & Security
2006/12/21
57-750NG9-1-1 System and PSAP Operational Features and Capabilities Requirements 
Document

PSAP Operations 
2011/06/14
73-501Use Cases & Suggested Requirements for Non-Voice-Centric Emergency Services Information Document
Interconnection    & Security
2011/01/11
NENA-INF-003.1-2013Potential Points of Demarcation in NG9-1-1 Networks Information Document
Interconnection    & Security
2013/03/21
NENA-INF-006.1-2014 NG9-1-1 Planning Guidelines Information DocumentNG Project Lead Team 2014/01/08 
NENA-INF-009.1-2014 Requirements for a National Forest Guide Information Document Interconnection    & Security 2014/08/14 





NON-TRADITIONAL DOCUMENTS

07-501Future 9-1-1 Models Information Document
Interconnection    & Security
2004/06/01
07-502Non-Traditional Communications for E9-1-1 Information Document
Interconnection    & Security
2001/03/20
07-503Network Interfaces for E9-1-1 and Emerging Technologies Information Document
Interconnection    & Security
2002/09/11
07-504Automatic Collision Notification & Vehicle Telematics Information Document
Interconnection    & Security
2007/06/01





PSAP OPERATIONS - CONTINGENCY PLANNING

53-001Communications Center/PSAP Disaster and Contingency Plans Model Recommendation & Evacuation Checklist
PSAP Operations 
2005/06/07
53-002Mutual Aid Standard/Model Recommendation
PSAP Operations 
2005/06/25
53-501Hazard and Vulnerability Analysis Information Document & Checklist/Worksheets
PSAP Operations 
2007/03/27
53-502
Resource Analysis Information Document
PSAP Operations 
2007/03/27
53-503
PSAP Survivability Information Document
PSAP Operations 
2007/06/09
53-504Drills and Exercises Information Document
PSAP Operations 
2008/04/22
53-506
Intra-Agency Agreements Model Recommendations Information Document
PSAP Operations 
2009/05/26
53-507
Virtual PSAP Management Information Document
PSAP Operations 
2009/05/26
APCO-NENA-ANS1-102-2-2010 APCO-NENA Service Capability Criteria Rating Scale Information DocumentPSAP Operations 2010/07/28 
NENA-INF-010.1-2014 NENA Succession Planning Information DocumentPSAP Operations  2014/10/06 





PSAP OPERATIONS - HUMAN RESOURCES

54-001Communications Center/PSAP Daily Personnel Operations Model Recommendation
PSAP Operations 
2004/11/18
54-002See NENA-STA-007.1 PSAP Operations 
2014/06/14
54-501Human Resources Subcommittee Resource List as well as PSAP Staffing Guidelines Report & Staffing Worksheet
PSAP Operations 
2005/09/06
54-750Human Machine Interface & PSAP Display Requirements
PSAP Operations 
2010/10/20
NENA-STA.001.1-2013Suicide Prevention Standard
PSAP Operations 
2013/06/15
NENA-STA.002.1-20139-1-1 Acute/Traumatic and Chronic Stress Management Standard
PSAP Operations 
2013/08/05
NENA-STA-007.1 (previously 54-002) Hearing Standards for Public Safety TelecommunicatorsPSAP Operations  2014/06/14
NENA-REF-001-2003 
PSAP Staffing Guidelines Report & Staffing Worksheet PSAP Operations   2003/08/01





PSAP OPERATIONS - STANDARD OPERATING PROCEDURES

56-001Guidelines For Minimum Response To Wireless 9-1-1 Calls
PSAP Operations 
2004/11/18
56-002
NENA Standard For NORAD/FAA Notification: Airborne Events
PSAP Operations 
2008/05/06
56-003
Minimum Standards for Emergency Telephone Notification Systems
PSAP Operations 
2004/06/12
56-004
TTY/TDD Communications Standard Operating Procedure Model Recommendation
PSAP Operations 
2005/06/25
56-005
Call Answering Standard/Model Recommendation
PSAP Operations 
2006/06/10
56-006
Emergency Call Processing Protocol Standard
PSAP Operations 
2008/06/07
56-007Pipeline Emergency Operations Standard/Model Recommendation
PSAP Operations 
2010/11/11
56-501Silent or Hang-Up 9-1-1 Calls for Service Information Document
PSAP Operations 
2002/08/23
56-503Wide Area / Statewide Emergency Notification Systems Information Document
PSAP Operations 
2006/06/06
56-505Guidelines for Handling Calls Regarding Missing and Exploited Children Information Document
PSAP Operations 
2007/05/22
56-506NENA Public Safety Answering Point Site Selection Criteria Operations Information Document
PSAP Operations 
2008/06/07
56-507Railroad & PSAP Interaction Information Document
PSAP Operations 
2009/04/28
56-508Protocol for Handling Calls Regarding Human Trafficking Information Document
PSAP Operations 
2009/09/22
56-509NENA/APCO Best Practices Model for Third Party Emergency Medical  Dispatch Services and PSAPs Information Document
PSAP Operations 2011/06/13
NENA-INF-001.1-2012Social Networking in 9-1-1 PSAPs Information Document
PSAP Operations 
2012/08/08
NENA-INF-004.1-2013Operational Impacts of Devices and Sensors Information Document
PSAP Operations 
2013/08/05
NENA-INF-007.1-2013Handling Text-to-9-1-1 in the PSAP Information Document
PSAP Operations 
2013/10/09





PUBLIC EDUCATION & PSAP TRAINING

REFSMS Text to 9-1-1 ResourcesPE & PT
2014/02/20
REF
NENA Recommended NG9-1-1 Public Education Plan for Elected Officials and Decision Makers
PE & PT
2013/09/24
REF
Wireless 9-1-1 Consumer Education
PE & PT
2011/05/09
REF
Number Portability Consumer Education
PE & PT
2011/05/09
REF
Public Education Funding & Resources
PE & PT
2001/06/27
REF
Basics of Public Education  
PE & PT
2001/06/27
REF
Public Education Clearinghouse Form
PE & PT
2001/06/27
REF Tools for PSAPs to use when working with App Providers
PSAP Operations  2014/05/13





WIRELESS 9-1-1 INTEGRATION DOCUMENTS

57-001Wireless E9-1-1 Overflow, Default and Diverse Routing Standard & A PSAP Managers’ Guide to GIS & Wireless 9-1-1
PSAP Operations 
2004/11/18
57-002E9-1-1 Wireless Maintenance Call Routing & Testing Validation Standard     including Call Routing & Testing Validation Worksheet & Sample Non-Disclosure Agreement
PSAP Operations 
2007/06/09
57-501Wireless Phase I & II Features and Functions Information Document
PSAP Operations 
2003/01/20
57-502Wireless Phase I/II Planning and Implementation Checklist and Modules Information Document including Service Agreements
PSAP Operations 
2004/05/24
60-601Model Baseline Guidelines for Drafting Statutes or Rules Associated with Prepaid Wireless Service and 9-1-1 Emergency Service Fees Information Document
Regulatory/ Legislative
2008/09/24
 


 

 

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