NENA Committees produce several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

It is possible that certain federal, state or local regulations may restrict or require modification of the recommendations contained in this document. Therefore, these document should not be the only source of information used. NENA members are advised to contact their legal counsel to ensure compatibility with local requirements.

By using these documents, the user agrees that NENA will have no liability for any consequential, incidental, special, or punitive damages arising from use of the document.

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NENA Committees that develop Standards, Recommendations, and Other Documents are organized into the following functional areas.

• Accessibility
• Agency Systems
• Core Services
• Interconnection & Security
• NG9-1-1 Transition Planning
• PSAP Operations
• Public Education & PSAP Training

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• ADM-000 NENA Master Glossary of 9-1-1 Terminology
• ADM-001 NENA Development Group Organizational Structure
• ADM-002.1 NENA Development Group Document Development and Approval Process
  

Item Name		Posted By	Date Posted
52-001 TTY Training Link  [ more ] [ hide ]		Administration	12/5/2011
With an estimated 54 million people in the United States who have disabilities, over 28 million have hearing loss or speech impairment and may utilize TTYs for telecommunications. This document is a tool for PSAPs to use in the development of TTY training programs. It outlines the recommended elements to be contained within a training program to assist PSAPs with compliance of Title II of the Americans with Disabilities Act. This document has been developed to serve as a model standard operating procedure for providing comprehensive training to 9-1-1 Public Safety Answering Point (PSAP)(?) personnel.
52-002 Managers Guide to the ADA Link  [ more ] [ hide ]		Administration	12/2/2011
The Managers Guide to the ADA: Title II, Direct Access standard is a tool designed to assist managers in bringing PSAPs into compliance with the ADA. Utilizing this standard will enhance the quality of service provided to the public, including the estimated 28 million people in the United States who have hearing loss. It is important to remember that the DOJ is the only agency that can determine if the PSAP is in compliance. Therefore, the elements within this standard are to be viewed as “minimum standards” and agencies are encouraged to seek additional information or advice, in addition to this standard.
52-003 TTY Call Taker Proficiency & QA Link  [ more ] [ hide ]		Administration	12/2/2011
The purpose of this document is to provide recommendations toward the implementation of a comprehensive Quality Assurance Program which includes training of call takers, conducting random, unannounced test calls, completing documentation of training and test calls, and conducting remediation activities to address identified deficiencies and equipment malfunctions.
52-501 TTY Phone Pal Program Link  [ more ] [ hide ]		Administration	12/2/2011
This Operational Information Document (OID) introduces a program that will assist PSAP managers in their efforts to ensure equipment functionality and enhance call taker proficiencies where it concerns utilizing TTYs (also known as TDD – Telecommunications Device for the Deaf). In addition, this document provides the framework and outline format for establishing this type of program.
52-502 Video & IP Relay Service / PSAP Interaction Link  [ more ] [ hide ]		Administration	12/2/2011
This NENA Video Relay Service (VRS) and Internet Protocol Relay Service (IP Relay) PSAP Interaction OID is intended to provide guidelines for PSAPs and recommendations to the FCC for: Emergency calling to 9-1-1 using Video Relay and IP Relay services Relay of such calls to the appropriate Public Safety Answering Point (PSAP) Interaction between the caller, the video relay interpreter (VI) or communications assistant (CA) and telecommunicator

Item Name		Posted By	Date Posted
04-001 v2 - E9-1-1 PSAP Equipment Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Reference NENA-04-001 defines the Public Safety Answering Point (PSAP) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE). A PSAP is an agency or group of agencies designated and authorized to receive and respond to emergency calls requiring one or more public services (Police, Fire, EMS or all three).
04-002 v4 - PSAP Master Clock Link  [ more ] [ hide ]		Administration	12/5/2011
This Standard is a guide for designers and manufacturers of PSAP equipment. It identifies engineering and technical requirements to be met before the NENA membership shall consider purchase of such equipment; it may also be of value to purchasers, maintainers and users of such equipment.
04-003 v1 - E9-1-1 ISDN PSAP Equipment_BRI Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Reference NENA-04-003 defines the Integrated Services Digital Network BRI (ISDN BRI) Public Safety Answering Point (PSAP) equipment requirements intended for use by users, manufacturers and providers of E9-1-1 Customer Premise Equipment (CPE). The PSAP is a designated agency that receives and responds to emergencies such as Police, Fire, EMS, etc.
04-004-v1_PSAP_Intelligent_Workstation Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Reference NENA-04-004 defines the Public Safety Answering Point (PSAP) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE).
04-005 v1 - ALI Query Service Link  [ more ] [ hide ]		Administration	12/5/2011
This document defines the NENA XML ALI Query Service (AQS) that specifies new protocols between the PSAP and the Next Generation Emergency Services Network (NGESN). It provides the rationale behind the AQS and how it relates to the current ALI protocol. It also provides an overview of implementation alternatives (bindings) described in detail within the document.
04-501-v1 - Integrating Apps Intellignt Workstns Link  [ more ] [ hide ]		Administration	12/5/2011
This document will identify, define, discuss and offer information to help PSAP managers make decisions that are necessary to integrate multiple applications on a single hardware platform at the Enhanced 9-1-1 Public Safety Answering Point (PSAP).
04-502 v1 - CPE Site Characteristics Link  [ more ] [ hide ]		Administration	12/5/2011
This Technical Information Document is a guide for PSAP managers and for the designers, manufacturers and installers of PSAP CPE (Customer Premises Equipment). It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. "Supporting CPE” includes all of the equipment and facilities that support PSAP operations with the exception of call taker or dispatch related equipment that is located in the workspace. Supporting CPE is often located in a "back room” and is sometimes referred to as "backroom” equipment.
04-503 v1 - PSAP Security Link  [ more ] [ hide ]		Administration	12/5/2011
Today’s Public Safety Answering Points (PSAPs) face more threats than ever before. In a post 9/11 world, the 9-1-1 community must recognize the reality of increased threats and vulnerabilities. New product paradigms are being designed and implemented by the PSAP community at a rapid pace. Today's call-centers are challenged to keep pace with the rapid shifts in technology.

Item Name		Posted By	Date Posted
75-001 v1 - NG Security Link  [ more ] [ hide ]		Administration	12/5/2011
The purpose of this document is to establish the minimal guidelines and requirements for the protection of NG9-1-1(?) assets or elements within a changing business environment.
75-502 v1 - NG9-1-1 Security (NG-SEC) Checklist Link  [ more ] [ hide ]		Administration	1/5/2012
This Information Document is a companion to the NENA 75-001 - NENA Security for Next-Generation 9-1-1 Standard (NG-SEC) Standard. To effectively use this document the user should have a clear understanding of the concepts and procedures described therein. This checklist provides a summary of the requirements and recommendations detailed in the NG-SEC standard and provide the educated user a method to document a NG-SEC Audit.

Item Name		Posted By	Date Posted
70-001 v1 - NENA Registry System Link  [ more ] [ hide ]		Administration	12/2/2011
When developing and deploying technical standards which employ enumerations, or lists of values, where the enumeration or lists can reasonably be expected to change over time as new technology, vendors, service providers or other stakeholders evolve, a known stable way to maintain the current acceptable values in the enumeration or list is required. The values in the enumeration or list are called a registry. This document describes how registries are created and maintained in NENA.
71-001 v1 - NG9-1-1 Additional Data Link  [ more ] [ hide ]		Administration	12/2/2011
With the implementation of NG9-1-1 there will be many forms of additional data available to emergency responders. This document covers the use of additional data associated with a call, a location, a caller and a PSAP. Together with the SIP Invite and PIDF-LO, additional data associated with a call has the ability to look at other data sources; i.e., Vehicle Emergency Data Set (VEDS) to assist in determining the appropriate call routing and handling.
71-501 v1 - Synchronizing GIS with MSAG & ALI Link  [ more ] [ hide ]		Administration	12/2/2011
This document is the NENA information document for the synchronization of certain Geographic Information Systems (GIS) database layers with the Master Street Address Guide, the Automatic Location Information data, and optionally the site / structure locations.
71-502 v1 - Overview of NG9-1-1 Policy Rules Link  [ more ] [ hide ]		Administration	12/2/2011
This document is an overview of what policy rules are, how policy is defined, and the ways that they may be used. Policy rules influence the delivery of calls to a PSAP and, how these calls are handled based on call taker skill sets and other criteria. Policy Rules are defined and implemented by the governing 9-1-1 Authority.

Item Name		Posted By	Date Posted
02-010 v9 - Data Formats for ALI, MSAG & GIS Link  [ more ] [ hide ]		Administration	12/5/2011
This document sets forth NENA standard formats for Automatic Location Identification (ALI) related data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment.
02-011 v7.1 - 9-1-1 Data Management Link  [ more ] [ hide ]		Administration	5/12/2012
This document sets forth NENA standards for all Service Providers (SPs) involved in providing dial tone to end users whether or not they are the 9-1-1 Database Management System Provider (DBMSP) or a SP in an Enhanced 9-1-1 area. It includes Database Maintenance, Quality measurements, INP, LNP and Number Pooling standards to be utilized for any 9-1-1 system that provides information for data display. It defines measurements that support meaningful computations to allow for a better understanding of database quality and timeliness of database updates.
02-011 SUPP 9-1-1 Database Administration Software Link  [ more ] [ hide ]		Administration	12/5/2011
This is a portion of NENA 02-011 that has been excerpted to make this section more accessible and to assist users requiring the ability to get MSAG Updates, ANI/ALI trouble resolutions and additional information to their 9-1-1 Database Management System Provider. The associated software may be downloaded at http://www.om2tech.com/downloads/nena_app.asp at no charge.
02-013 v3 - MSAG Files to VDB/ERDB Link  [ more ] [ hide ]		Administration	12/5/2011
This document provides general system and process requirements for the VDB, ERDB, and 9-1-1 Administrator to maintain the MSAG and the alternate address records required to perform their prescribed functions in the i2 architecture. This document also provides related technical and operational policy information from NENA to facilitate implementation of the i2 architecture.
02-014 v1 - GIS Data Collection and Maintenance Link  [ more ] [ hide ]		Administration	12/5/2011
This document is the NENA recommended standard for GIS data collection and GIS data maintenance. This document is meant to provide PSAP management, vendors, and other interested parties necessary guidelines for collecting and maintaining GIS data. Collection and maintenance of GIS data is most reliably accomplished by qualified, trained individuals or vendors that have received formal GIS training and instruction. This standard also provides information on data collection to meet accuracy requirements for wireless and Voice over Internet Protocol (VoIP) 9-1-1 technologies that use x, y, z coordinates to provide location of the 9-1-1 caller.
02-015 v1 - Resolving ANI/ALI Discrepancies NRFs Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA document sets forth standards for PSAP jurisdictions, Access Infrastructure Providers (AIP), Service Providers and Data Base Management System Providers (DBMSPs) in reporting and resolving discrepancies that occurred during a 9-1-1 call. These processes are meant to standardize ANI/ALI Trouble and “No Record Found” reporting to facilitate their timely resolution. An ANI/ALI Trouble is defined as a wrong ANI, no ANI or an ALI Discrepancy, which includes “No Record Found”. This document takes into account all the technologies available for 9-1-1 calls to date. Due to the various ways these technologies deliver 9-1-1 calls to PSAPs, there are various timelines for resolution of discrepancies.
02-501 v1 - Wireless ALI Data Content Link  [ more ] [ hide ]		Administration	12/5/2011
This document provides national NENA best practice recommendations on wireless E9-1-1 ALI data content, ALI field usage, and data relationships, such that the E9-1-1 calltaker receives complete data with a maximum of clarity and with consistency of data elements and meaning across all carriers and their vendors.
02-502 v3 - Company ID Registration Link  [ more ] [ hide ]		Administration	12/5/2011
This “NENA Company ID Registration Service Technical Information Document” defines the Company ID program and provides instructions for companies to register their company identification.
02-503 v1 - XML Namespaces Link  [ more ] [ hide ]		Administration	12/5/2011
This document dedicated to namespaces as used in XML technologies. It is intended to provide a non technical introduction to the concept of namespace and a relatively complete overview of the specific characteristics of XML namespaces.
06-001 v2 - Local Service Provider Interconnection Link  [ more ] [ hide ]		Administration	12/5/2011
This document sets forth recommended NENA standards for all Local Service Providers involved in providing dial tone to end users.
06-002 v2 - ALEC Service Initiation Link  [ more ] [ hide ]		Administration	12/5/2011
This document will cover what is needed from all players – ALECs, ILECs and 9-1-1 Administrators to successfully implement 9-1-1. This is not an all-encompassing document and other NENA standards should be referenced.
06-003 v2 Private Switch 9-1-1 Database Standard Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Reference defines the requirements and methods to accomplish the provisioning of Private Switch 9-1-1 (PS/911) data in conjunction with the use of a Multi Line Telephone System (MLTS) or Private Branch Exchange (PBX) telephone system. For the purpose of this document and to be consistent with other NENA documents, a Private Branch Exchange telephone system or PBX will be referred to as a Multi-Line Telephone System or MLTS.
06-502 v1 MLTS E9-1-1 Caller Location & Reporting Link  [ more ] [ hide ]		Administration	12/5/2011
Identifying the location of individual callers during an emergency is a challenge that involves the individual, the organization, the governmental organizations responsible for providing public safety services and other third-party entities including those delegated various responsibilities by the government. The purpose and scope of this document is to help policy officials as well as MLTS Operators/Managers to understand the issues related to identifying the location of users of the system during emergencies. The document points out a number of methods of dealing with this challenge giving reasons to implement and pointing out the benefits of implementing the suggested methods.
06-750 v3 MLTS Model Legislation Link  [ more ] [ hide ]		Administration	12/5/2011
Recent technology innovations have made it important to update the MLTS Model Legislation recommended in 2000. The following revised Policy document reflects changes in IP technology; Implementation & Testing; Training and the use of building code Fire Zones to facilitate the creation of the Emergency Response Location.

Item Name		Posted By	Date Posted
03-502 v1 Trunking for Private Switch 9-1-1 Svc Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA TID defines three distinct alternative trunking configurations to accomplish the provisioning of Private Switch 9-1-1 Service (PS/911) in conjunction with the use of Private Branch Exchange (PBX) telephone systems. For PBX systems that use digital trunks, Primary Rate Interface Integrated Services Digital Network (PRI-ISDN) trunks, the provisioning of PS/911 may be accommodated without the requirement of dedicated trunks for transporting 9-1-1 calls. For PBX systems that use analog trunks (i.e. they are not compatible with PRI and/or PRI trunks are not available from local service providers), the provisioning of PS/911 may be accommodated by using dedicated circuits that operate with the Centralized Automated Message Accounting (CAMA) signaling protocol.
06-003 v2 Private Switch 9-1-1 Database Standard Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Reference defines the requirements and methods to accomplish the provisioning of Private Switch 9-1-1 (PS/911) data in conjunction with the use of a Multi Line Telephone System (MLTS) or Private Branch Exchange (PBX) telephone system. For the purpose of this document and to be consistent with other NENA documents, a Private Branch Exchange telephone system or PBX will be referred to as a Multi-Line Telephone System or MLTS.
06-502 v1 MLTS 9-1-1 Caller Location & Reporting Link  [ more ] [ hide ]		Administration	12/5/2011
Identifying the location of individual callers during an emergency is a challenge that involves the individual, the organization, the governmental organizations responsible for providing public safety services and other third-party entities including those delegated various responsibilities by the government.
06-750 v3 MLTS Model Legislation Link  [ more ] [ hide ]		Administration	12/5/2011
Recent technology innovations have made it important to update the MLTS Model Legislation recommended in 2000. The following revised Policy document reflects changes in IP technology; Implementation & Testing; Training and the use of building code Fire Zones to facilitate the creation of the Emergency Response Location.

Item Name		Posted By	Date Posted
03-002 v2 Enhanced MF Signaling, Tandem to PSAP Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Standard defines the use of a Feature Group D like signaling protocol between the E9-1-1 selective routing tandem and E9-1-1 customer premises equipment (CPE) which is called “Enhanced MF Signaling”. This document does not suggest the implementation of Feature Group D trunking - there are tariff issues associated with FGD that do not apply to 91-1. Rather, it recommends borrowing the “off the shelf” MF signaling protocol from Feature Group D in order to facilitate the delivery of one or two ten-digit ANI’s to the PSAP over existing facilities, without creating an entirely new protocol.
03-003 v1 InterNetworking, E9-1-1 Tandem to Tandem Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Reference defines the use of an Integrated Services Digital Network (ISDN) User Part (ISUP) signaling protocol between E9-1-1 selective routing tandems, and similar equipment, for the purpose of allowing 9-1-1 calls to be transferred or routed across E9-1-1 networks. This Technical Reference is a guide for designers and manufacturers of selective routing tandems and similar equipment. It may also be of value to purchasers, maintainers and users of such equipment.
03-004 v2 E9-1-1 Functional Entity Model Link  [ more ] [ hide ]		Administration	12/5/2011
This document contains a set of Functional Entities (FEs) that address a portion of the Functional Entity Model for E9-1-1 Services. The FEs defined in this document address the functionality applied by a wireline network and a PSAP to an incoming Emergency Call. These FEs are applicable to Emergency Calls originating from variety of networks including wireline networks, wireless networks under Phase 1 and Phase II, and Voice over Internet Protocol (VoIP) networks.
03-005 v1 E9-1-1 Selective Routing Switch Link  [ more ] [ hide ]		Administration	12/5/2011
This document is intended to define the Generic Feature Requirements of an Enhanced 9-1-1 Selective Routing switch. For legibility, this document describes the Selective routing switch as a single switching element even though the NENA Functional Entity Model describes the Selective Routing function as it fits into the E9-1-1 network as a whole. This allows the developer to create the E9-1-1 function as a centrally located switching entity, or as distributed network elements. It also distinguishes which features and characteristics are fundamental to an Enhanced 9-1-1 system, and which, through either current or anticipated advancement of the industry, are deemed optional or additional features of the 9-1-1 network.
03-006 v1 E9-1-1 Call Congestion Management Link  [ more ] [ hide ]		Administration	12/5/2011
This document provides a framework for consideration of the various factors impacting the management of call congestion and traffic engineering for E9-1-1 networks. A network reference model is provided for use in referring to generic E9-1-1 network entities. This is followed by a section that outlines generally accepted industry practices for traffic engineering for E9-1-1 networks.
03-007 v1 ESCO Code Selection Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Recommended Standard for Emergency Service Central Office (ESCO) Code Selection, Assignment and Display Management discusses the Emergency Service Central Office (ESCO) code specifications as it relates to the incoming trunk groups in the E9-1-1 Control Office. It is a guide for designers, manufacturers, 9-1-1 Service Providers, 9-1-1 Database Authorities and 9-1-1 Public Safety Answering Points (PSAPs). It identifies some of the issues involved with the selection, assignment, processing and management of the ESCO codes used for trunk group origination identification during an Automatic Number Identification (ANI) failure.
03-008 v1 E9-1-1 Default Assignment & Call Routing Link  [ more ] [ hide ]		Administration	12/5/2011
This “NENA Recommended Standard for E9-1-1 Default Assignment and Call Routing Functions” document provides an overview of various database and network specifications and requirements related to Default Routing of 9-1-1 calls. It is intended to help local authority; database and/or network administrators select a model in the development of standard default routing arrangements. It identifies and defines methods used to assign defaults and route 9-1-1 calls when circumstances prevent normal selective routing. Each approach is used during a specific set of circumstances; similarly a specific set of circumstances shall determine which approach is most appropriate.
03-501 v4 Network Quality Assurance Link  [ more ] [ hide ]		Administration	12/5/2011
This document provides recommendations which can be a resource for technicians, administrators and managers who are charged with maintaining quality assurance over the network and help them better manage network performance.
03-502 v1 Trunking for Private Switch 9-1-1 Svc Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA TID defines three distinct alternative trunking configurations to accomplish the provisioning of Private Switch 9-1-1 Service (PS/911) in conjunction with the use of Private Branch Exchange (PBX) telephone systems. For PBX systems that use digital trunks, Primary Rate Interface Integrated Services Digital Network (PRI-ISDN) trunks, the provisioning of PS/911 may be accommodated without the requirement of dedicated trunks for transporting 9-1-1 calls. For PBX systems that use analog trunks (i.e. they are not compatible with PRI and/or PRI trunks are not available from local service providers), the provisioning of PS/911 may be accommodated by using dedicated circuits that operate with the Centralized Automated Message Accounting (CAMA) signaling protocol.
03-503 v1 SS7 Guidelines for Wireline and VoIP Link  [ more ] [ hide ]		Administration	12/5/2011
This document is a guide to orient the SS7 translation engineer/technician on the nature of translations required in the SS7 messaging between the E9-1-1 Selective Router and the various network elements that seek to connect to the router. These elements can include both wireline end offices and VoIP Emergency Services Gateways (ESGW) owned or operated by local exchange carriers (ILECs and CLECs), VoIP Service Providers (VSPs) and/or the E9-1-1 Service System Providers (SSPs). It is not in the scope of this document to explain exact details of any particular 9-1-1 SR, but to act as a way to understand the dynamics of these types of translations. This document is secondary to any network disclosure or other translation policy guides from any 9-1-1 Service System Provider. The reader of this document is encouraged to contact the 9-1-1 Service System Provider for any detailed questions on SS7 translations or policy details.
03-504 v1 Mobile Emergency Service (E911M) Link  [ more ] [ hide ]		Administration	12/5/2011
This document contains standards requirements for providing the PSAP with a working callback number to all wireless phones that call 9-1-1. It brings with it the solution to a number of other open issues.
03-505 v1 Rate Center Consolidation Link  [ more ] [ hide ]		Administration	12/5/2011
This document is a guide for E9-1-1 Subject Matter Experts (SMEs) and Regulatory Agencies in determining a rate center consolidation configuration that minimizes the impact of E9-1-1 call delivery in a failure condition. Specifically, this document addresses the impacts of rate center consolidation in an environment served by multiple service providers.
03-506 v1 E9-1-1 Voice Circuit Requirements Link  [ more ] [ hide ]		Administration	12/5/2011
This document is intended to provide information and straightforward instructions to determine the number of trunks required in a 9-1-1 trunk group to provide a P.01 Grade of Service (GOS). This method will apply between any of the following: End Office to Selective Router (SR); SR to PSAP; E9-1-1 gateway to the SR; Mobile Switching Center (MSC) to SR.
03-507 v1 ESQK Guidelines for VoIP Link  [ more ] [ hide ]		Administration	12/5/2011
This document is a guide to orient VSPs, ESGW operators, and VPC operators on the use and assignment of ESQKs for 9-1-1 Emergency Services Gateway (ESGW) to Selective Router (SR) connectivity and call routing.
03-508 v1 Multiple Service Type Calls Link  [ more ] [ hide ]		Administration	12/5/2011
This document provides a review of the topics that are associated with the practice of delivering more than one type of an emergency call over the same trunk group into a legacy type E9-1-1 selective router. It describes the market forces leading to the implementation of the practice as well as the technological pros and cons associated with it. The technical and operational implications of the practice are addressed from the perspective of many separate areas, including groups such as the originating service provider, network aggregator, E9-1-1 system service provider, Public Safety Agency (i.e., PSAP management/call takers), and regulatory bodies that govern 9-1-1 operations.
03-509 v1 Femtocell and UMA Link  [ more ] [ hide ]		Administration	12/5/2011
The purpose of this “Femtocel/UMA Technical Information Document” is to describe in technical as well as operational terms the current state of femtocell and UMA deployments with respect to call processing of E9-1-1 calls, and to identify the impacts to Public Safety Answering Points (PSAPs) of receiving and processing calls from femtocells. This TID also describes the current 9-1-1 infrastructure, next generation emergency networks, and discusses integration of femtocells and UMA technologies into those networks. This TID will provide information to allow the National Emergency Number Association (NENA) and other interested parties to develop new communications methodologies, standards, and protocols to facilitate emergency communications between users of femtocells/UMA and PSAPs.
03-509 v1 Femtocell and UMA Appendix Link  [ more ] [ hide ]		Administration	12/5/2011
Appendix for Carrier Implementation Detail.
05-001 v1 E2 Interface Link  [ more ] [ hide ]		Administration	12/5/2011
This “NENA Standard for the Implementation of the Wireless Emergency Service Protocol E2 Interface” document provides explicit protocols and parameters for interoperable operation of the E2 interface over TCP/IP. 1This interface is between the MPC/GMLC and the EMSE as defined in TR45.2’s TIA/EIA/J-STD-036-A . This document defines the methods that MPC/GMLC and ESME use to interact, allowing for the concept of geographically redundant nodes and the inherent link management. It defines how the TCAP-based application protocol is to be encapsulated upon the TCP/IP stack.
05-501 v1 SS7 Guidelines for MSC to SR Link  [ more ] [ hide ]		Administration	12/5/2011
This document is a guide to orient the SS7 translation engineer/technician on the nature of 9-1-1 Mobile Switching Center (MSC) to SR translations. It is not in the scope of this document to explain exact details of any particular 9-1-1 SR, but to act as a way to understand the dynamics of these types of translations.
NENA-INF-002 Effect of Mass Calling Events Link  [ more ] [ hide ]		Administration	9/6/2012
This NENA Information Document (NID) discusses a situation that was observed when a Mass Calling Event to 9-1-1 occurred within a Legacy 9-1-1 system provider platform. Investigation by the Network Reliability Steering Committee (NRSC) determined that certain types of Legacy Selective Routers (SR) are susceptible to removing SR to PSAP trunks from service during high call volume events. This document will discuss certain procedures, and policies that NENA, Legacy SR Operators, Public Safety agencies, and other equipment and network providers can do, alone or together, to prevent the SR from removing trunks from service. The Network Reliability Steering Committee (NRSC) created a document outlining their findings. It is ATIS-0100034, which can be located at www.atis.org in the document center. A copy of the recommendations made in ATIS-0100034 is included in Appendix A of this NENA Information Document (NID).

Item Name		Posted By	Date Posted
NENA-INF-003 NG9-1-1 Potential Points of Demarcatn Link  [ more ] [ hide ]		Administration	4/3/2013
Potential Points of Demarcation in NG9-1-1 Networks Information Document, NENA-INF-003, March 21, 2013, has been NENA Board approved and posted to the NENA website. In NG9-1-1 networks, demarcation is not defined exclusively by a physical point of interconnection. NG9-1-1 is built on Internet Protocol (IP) networks which follow the Open Systems Interconnection (OSI) layered model where points of demarcation can occur independently at different places in different OSI layers. This document’s purpose is to identify points of demarcation, and not to advise on the relative merits of different demarcation options from a regulatory or financial perspective.
08-001 v2 - Interim VoIP Architecture - i2 Link  [ more ] [ hide ]		Administration	12/5/2011
This document is the NENA recommended standard for the i2 architecture to support the interconnection of VoIP domains with the existing Emergency Services Network infrastructure in support of the migration toward end-to-end emergency calling over the VoIP networks between callers and PSAPs.
08-002 v1 - Func Interface StandardsNG91-1 (i3) Link  [ more ] [ hide ]		Administration	12/5/2011
Major changes in the existing emergency services architecture are being driven by the rapid evolution of the types of devices and services that can be used to call for help. Also there is an increasing volume and diversity of information that can be made available to assist PSAPs and responders in an emergency. NENA recognizes this is a fundamental update to the North American 9-1-1 system, and is addressing the challenge with a system design called “Next Generation 9-1-1” (NG9-1-1). NG9-1-1 is the evolution of Enhanced 9-1-1 to an all-IP-based emergency communications system. This technical specification, commonly referred to as i3, is the first version of the NG9-1-1 system design.
08-003 v1 - Detailed Func & Interface Specs (i3) Link  [ more ] [ hide ]		Administration	12/12/2011
Getting to the i3 solution from where we are today means that we will have to go through a transition from existing legacy originating network and 9-1-1 PSAP interconnections to next generation interconnections. This document describes how NG9-1-1 works after transition, including ongoing interworking requirements for IP-based and TDM-based PSAPs and origination networks . It does not provide solutions for how PSAPs, origination networks, selective routers and ALI systems evolve. Rather, it describes the end point where conversion is complete. At that point, selective routers and existing ALI systems are decommissioned and all 9-1-1 calls are routed by the ECRF and arrive at the ESInet via SIP. The NENA NG9-1-1 Transition Planning Committee (NGTPC) will produce documents covering transition options and procedures.
08-501 v1 - Network Interface to IP Capable PSAP Link  [ more ] [ hide ]		Administration	12/5/2011
This “NENA Technical Information Document on the Network Interface to IP Capable PSAP” document provides technical information to guide manufacturers of network equipment and Public Safety answering Point (PSAP) Customer Premises Equipment (CPE) in the development of Internet Protocol based interfaces between the network and PSAP CPE and to assist E9-1-1 Network Service Providers and PSAP’s in implementing such interfaces. It defines a service description for the capabilities that will need to be supported by the VoIP signaling on the interface, as well as the necessary network and CPE elements needed in the supporting architecture. The Appendices to this TID include specific assumptions/issues for individual candidate Voice over Internet Protocol (VoIP) signaling protocols, that will need to be considered in the specification of (separate) technical reference document(s) that provide signaling requirements for the individual VoIP protocol alternatives identified.
08-502 v1 - E9-1-1 Requirements Link  [ more ] [ hide ]		Administration	12/5/2011
This document is intended to provide a resource that describes the features and functions of the E9-1-1 system that is currently deployed in the United States. These features and functions are a compilation of different regional networks and some may not be present in any particular E9-1-1 network.
08-503 v1 - VoIP Characteristics Link  [ more ] [ hide ]		Administration	12/5/2011
The purpose of this document is to procure, create and publish a VoIP primer document to be used by individuals not familiar with VoIP technology.
08-504 v1 - VoIP Stds Development Organizations Link  [ more ] [ hide ]		Administration	12/5/2011
This “NENA VoIP Standards Development Organizations” is a reference for NENA technical committees to use for determining the various standards setting bodies involved in the implementation and on going development of VoIP protocols and procedures as they relate to emergency calling.
08-505 v1 - Location Determination IP 9-1-1 Link  [ more ] [ hide ]		Administration	12/5/2011
This document is the first edition of what will be a comprehensive document addressing many access network configurations. This edition has a narrow solutions focus and will address only the automated mechanisms for the residential broadband market, manually configured location mechanisms for end-points are not discussed. User-provided location information is beyond the scope of this document. Revised editions of this document will add new sections to address enterprise, hosted and mobile access configurations.
08-506 v1 - Emer. Serv. IP Network Design NG91-1 Link  [ more ] [ hide ]		Administration	1/25/2012
Many 9-1-1 entities have built, are building, or will build in the near future an Emergency Services IP network (ESInet) to connect PSAPs and other public safety agencies within a region and provide interconnect to other ESInets and originating service providers within a region or state. The effort and expense required to build these facilities is significant. The purpose of this document is to provide network architects, consultants, 9-1-1 entities, and state authorities with the information that will assist them in developing the requirements for and/or designing ESInets today that will be capable of meeting the requirements of an NG9-1-1 system.
08-751 v1 - i3 Requirements Long Term Definition Link  [ more ] [ hide ]		Administration	12/5/2011
This “NENA i3 Technical Requirements Document” is intended to specify the requirements the i3 (Long Term Definition) Standard should meet. This document is issued to guide the development of the i3 Standard.
08-752 v1 - Location Info to Support IP 9-1-1 Link  [ more ] [ hide ]		Administration	12/5/2011
This Technical Reference document provides the NENA requirements for providing location information to support emergency calling. It also provides example scenarios and use cases that need to be supported. This is being provided to support organizations that are defining solutions for determining, acquiring and conveying location information to support emergency calling.
58-001 IP PSAP (replaced by 57-750) Link  [ more ] [ hide ]		Administration	12/5/2011
Replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities.
57-750 V1 NG9-1-1 System & PSAP Operational Feat. Link  [ more ] [ hide ]		Administration	10/5/2012
This document is intended to be a guide for the NENA Technical and Operations Committees, as well as other national and international standards organizations, to use in developing and finalizing standards in preparation for implementation of standards-based NG9-1-1 systems. The IP network, 9-1-1 equipment, software vendors, as well as service providers should use this requirements document as a guide during their product research and development. PSAP administrators may also find this document useful for planning purposes, as they prepare to transition from their current 9-1-1 system to NG9-1-1 systems, and to update internal policy and procedures to leverage the new features, requirements, and capabilities in the NG environment.
58-501 IP PSAP Features (replaced by 57-750) Link  [ more ] [ hide ]		Administration	12/5/2011
Replaced by 57-750v1 NG9-1-1 System & PSAP Operational Features & Capabilities
58-502 VoIP Funding & Regulatory Issues Link  [ more ] [ hide ]		Administration	12/5/2011
Included in this document is a broad planning methodology that PSAPs can use as a conceptual framework in developing their own strategic approaches to the potential financial and regulatory impact of VoIP. The intention of this document is not to provide a single definitive solution to the funding and regulatory issues related to VoIP. Rather, this document is presented as a survey of the major topical areas related to VoIP funding and regulatory issues tangent to 9-1-1 services.
73-501 v1 - Non-Voice-Centric Emergency Svcs Link  [ more ] [ hide ]		Administration	12/5/2011
Non-Voice-Centric Emergency Services as defined in this document focuses on Next Generation Network (NGN) technology and does not include legacy messaging services, such as Short Messaging Service (SMS) . In addition, Non-Voice-Centric Emergency Services does not include support of calls from non-human initiated devices (e.g., fire alarms).

Item Name		Posted By	Date Posted
77-501 v1 - NG9-1-1 Transition Plan Link  [ more ] [ hide ]		Administration	12/5/2011
Carriers and PSAPs may migrate independently to a next generation environment. This document addresses four use cases based on the transition status of the originating and terminating entities.

Item Name		Posted By	Date Posted
07-501 v11 - Future 9-1-1 Models Link  [ more ] [ hide ]		Administration	12/5/2011
The purpose of this document is to develop models of 9-1-1 systems that will provide the features and functionalities that the public safety organizations need to do their job of responding to 9-1-1 calls. The models have been developed with a view to the future in that each model represents either a view of what currently exists or what is expected to exist at a predefined point in the future.
07-502 v1 - Non-Trad Communications to PSAP Eqpt Link  [ more ] [ hide ]		Administration	12/5/2011
This document will identify, define, discuss and offer potential solutions or alternatives to interfaces required to bring non-traditional sources of information into Enhanced 9-1-1 Public Safety Answering Point (PSAP).
07-503 v1 - Ntwk Interfaces for 911 & Emerg Tech Link  [ more ] [ hide ]		Administration	12/5/2011
This NENA Technical Information Document (TID) provides a reference to network interfaces for users, manufactures and providers of E9-1-1 in an Emerging Technologies such as Voice over Packet (VoP), Voice over Internet Protocol (VoIP)and Voice over Digital Subscriber Line (VoDSL).
07-504 v1 - Collision Notification & Telematics Link  [ more ] [ hide ]		Administration	12/5/2011
The purpose of this "Automatic Collision Notification and Vehicle Telematics Technical Information Document” is to understand and describe in both technical and operational terms the current telematics industry and telematics emergency calls and associated information delivered to Public Safety Answering Points (PSAPs). The document scope also reflects on the current 9-1-1 infrastructure, the next generation emergency networks, and it discusses the integration of telematics emergency calls and information into those networks. This Technical Information Document (TID) will provide information to allow the National Emergency Number Association (NENA) and other interested parties to develop new communications methodologies and protocols to facilitate emergency communications between Telematics Service Providers (TSP) and PSAPs.

Item Name		Posted By	Date Posted
53-001 PSAP Disaster-Contingency Plans  Link  [ more ] [ hide ]		Administration	12/2/2011
The purpose of the NENA Model Recommendation for Disaster and Contingency Plans is to provide general guidelines for circumstances that may adversely impact the Communications Center/PSAP personnel to receive, process, dispatch and monitor emergency calls for assistance.
53-001A PSAP Evacuation Checklist Link  [ more ] [ hide ]		Administration	12/2/2011
Sample "Evacuation Checklist" for use in disaster recovery planning.
53-002 Mutual Aid Link  [ more ] [ hide ]		Administration	12/2/2011
This document is provided as an Operational Standard/Model Recommendation for the development of Mutual Aid Agreements or Memorandums of Understanding between Public Safety Communications Agencies. This document is a Model Recommendation and should be modified to meet the unique requirements of individual States and Municipalities.
53-501 Hazard & Vulnerability Analysis Link  [ more ] [ hide ]		Administration	12/2/2011
This document is intended as a guide for PSAP staff to review the hazards and their individual vulnerability to hazards, which may adversely impact the PSAPs ability to serve their communities. This document is not intended as a template, but as a guide to the process of hazard and vulnerability analysis.
53-502 Resource Analysis Link  [ more ] [ hide ]		Administration	12/2/2011
This document is provided to assist Public Safety Answering Points (PSAPs) with the development of a Resource Analysis. The Resources Analysis is the first step in completing a Hazard and Vulnerability Analysis. These analyses are essentially audits that provide planning tools to prevent, prepare for, respond to and recover from incidents, which may adversely affect the PSAPs ability to perform its critical functions. Every PSAP is unique and this document should be used as a starting point in disaster recovery planning.
53-503 PSAP Survivability Link  [ more ] [ hide ]		Administration	12/2/2011
This document is provided to assist Public Safety Answering Points (PSAPs) with the development of a PSAP survivability program. This PSAP survivability document is meant to be used in conjunction with other Contingency Planning Documents to assist the PSAP to better prepare for and react to a disaster situation with the end goal being that the PSAP remains operational. Every PSAP is unique and this document should be used as a starting point in disaster recovery planning.
53-504 Drills & Exercises Link  [ more ] [ hide ]		Administration	12/2/2011
This document is intended as a guide for PSAP staff to develop a drill and exercise program to test the effectiveness of the contingency plan. Drills and exercises are tools to enhance contingency planning and to better prepare for issues which may impact service. This document is not intended as a template, but as a process guide.
53-505 Service Capability Criteria Rating Scale Link  [ more ] [ hide ]		Administration	12/2/2011
APCO and NENA have jointly developed this document to assist PSAP Managers and their Governing Authorities to identify their current level of service capability. A self-evaluation assessment tool is provided to facilitate an objective review of the current capabilities of the PSAP against models representing the best level of preparedness, survivability and sustainability amidst a wide range of natural and man-made events.
53-506 Intra-Agency Agreements Link  [ more ] [ hide ]		Administration	12/2/2011
The purpose of the NENA Intra-Agency Agreements Model Recommendations is to provide rationale and guidance for the development, promulgation and implementation of agreements between public safety communications and affiliated agencies to share information as needed to provide the highest level of service to the citizens.
53-507 V1 Virtual PSAP Management Link  [ more ] [ hide ]		Administration	12/2/2011
This document is intended as a guide for PSAP staff and policy makers to evaluate and consider the opportunities and challenges presented with the Next Generation 9-1-1(?) systems as they relate to personnel and PSAP management. Specifically, what considerations might be necessary for employing virtual workers for the traditional PSAP environment?

Item Name		Posted By	Date Posted
54-001 PSAP Personnel Daily Ops SOP Link  [ more ] [ hide ]		Administration	12/2/2011
This document is provided as a Model Recommendation for the creation of the Daily Personnel Operations section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAPs as guidance in the formulation of an agency SOP.
54-002 Hearing Standards for Telecommunicators Link  [ more ] [ hide ]		Administration	12/2/2011
This document is provided to assist public safety answering points (PSAPs) in establishing Americans with Disabilities Act (ADA)-compliant hearing standards for public safety telecommunicators. It is a function of the public safety telecommunicator to receive and process audible information from various telecommunications devices.
54-501 HR - Resource List Link  [ more ] [ hide ]		Administration	12/2/2011
This “NENA Human Resources Subcommittee Resource/Information List” is a tool for PSAP managers and administrators to use as a resource for locating information on various Human Resources related information.
54-501A PSAP Staffing Guidelines Report Link  [ more ] [ hide ]		Administration	12/5/2011
L. Robert Kimball & Associates, Inc. and 9-1-1 SME Consulting have performed a PSAP Staffing Survey and Analysis Study for the National Emergency Number Association (NENA) SWAT Team Operations Group. The objectives of the study were to develop staffing and budget models from data collected from existing PSAPs with which those approximately 432 counties in the United States without Enhanced 9-1-1 can project staffing and associated budgetary needs to implement Enhanced 9-1-1 service. This report presents the findings of the study and the guidelines for optimizing the use of the data.
54-750 v1 Human Machine Interface & PSAP Display Link  [ more ] [ hide ]		Administration	12/2/2011
NENA and APCO have jointly developed this document for the purpose of prescribing requirements for the human machine interface (HMI) display for the Next Generation 9-1-1 (NG9-1-1)System. The ubiquitous access to 9-1-1 emergency services needed in today’s world of evolving technology is driving the need to introduce a broader array of interconnected networks that would comprehensively support emergency services.

Item Name		Posted By	Date Posted
56-001 - Minimum Response To Wireless 9-1-1 Calls Link  [ more ] [ hide ]		Administration	12/5/2011
This document has been developed to serve as a model standard operating procedure for those Public Safety Answering Points (PSAPs) that receive wireless 9-1-1 calls.
56-002 - NORAD/FAA Notification: Airborne Events Link  [ more ] [ hide ]		Administration	12/5/2011
This document has been developed to serve as a model standard operating procedure for Public Safety answering Points (PSAPs) to notify the North American Aerospace Defense Command (NORAD) or the Federal Aviation Administration (FAA) of certain air events that may require a response from an appropriate national agency Recognizing that 9-1-1 call centers are likely to receive the first notification of air events that may threaten national security, NORAD proposed this procedure in 2002. A Memorandum of Agreement (MOA) was developed between NORAD, NENA and the National Association of State 9-1-1 Administrators (NASNA) by year’s end. This procedure was included as an attachment to the MOA, and reissued in NENA Standard/Operational Recommendation format.
56-003 Standards Emergency Notification Systems Link  [ more ] [ hide ]		Administration	12/2/2011
Emergency Telephone Notification Systems (ETNS) are fast becoming a necessary tool for public safety agencies nationwide. Large metropolitan areas and communities of all sizes have installed these systems to provide essential emergency information to their citizens. The National Emergency Number Association (NENA) believes acquisition and deployment of these emergency notification systems will only increase with today’s homeland security and domestic protection concerns.
56-004 TTY/TDD Communications SOP Link  [ more ] [ hide ]		Administration	12/2/2011
This document has been developed to serve as a model standard operating procedure for handling TTY/TDD Communication within Public Safety Answering Points (PSAPs).
56-005 9-1-1 Call Answering Standard Link  [ more ] [ hide ]		Administration	12/2/2011
This document has been developed to serve as a model standard operating procedure for the calltaking function within Public Safety Answering Points (PSAPs).
56-006 Emergency Call Processing Protocol Link  [ more ] [ hide ]		Administration	12/2/2011
This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios.
56-007 Pipeline Emergency Operations Link  [ more ] [ hide ]		Administration	12/5/2011
This Standard is intended to aid Public Safety Answering Points (PSAP) in the development and implementation of emergency communications protocols pertaining to pipeline emergencies. It addresses common situations involving pipelines carrying non-toxic natural gas and hazardous liquid petroleum products. It does not address the release of toxic chemicals or other hazardous materials such as hydrogen sulfide. The release of these substances will require a more detailed analysis and are beyond the general recommendations contained in this Standard.
56-501 Silent or Hang-Up 9-1-1 Calls Link  [ more ] [ hide ]		Administration	12/2/2011
This Operations-Focused Study is published by the National Emergency Number Association (NENA) as a guide and fact-finding tool to 9-1-1 agency administrators, communications center managers and supervisors, and public and private sector designers and manufacturers of public safety answering point (PSAP)(?) technology solutions used for the purpose of processing emergency (E/9-1-1) calls for service. It is not intended to provide an exhaustive procedural guideline or “how-to” outline. Rather, the purpose of the study is to offer general guidance and key “consideration points” to agency PSAP managers, administrators, and the full range of public safety users (managers, supervisors, communications personnel, and first responders).
56-502 Rail & Highway Milepost Markers Link  [ more ] [ hide ]		Administration	12/2/2011
The purpose of this Operational Information Document is to provide a recommendation regarding the development of a national database to include milepost information and other data for highways and railways within the United States.
56-503 Emergency Notification Systems Link  [ more ] [ hide ]		Administration	1/7/2013
This document is intended to be an informative guide and resource for the public and private sector in understanding the nuances and challenges of wide area/large area emergency notification systems and their various uses. It serves to provide information on the differences in the range of these increasingly popular emergency notification systems as a key public safety, emergency communications and emergency management information tool. It is also intended to provide substantive information on the goals and objectives of these systems, and the importance of clearly understanding how these systems may be used, as well as identify (often) overlooked responsibilities of the host agency/system administrator in appropriately specifying, using and managing these systems.
56-504 VoIP 9-1-1 Deployment & Operational Guidlin Link  [ more ] [ hide ]		Administration	12/2/2011
This document has been developed as a best practice for the deployment of VoIP E9-1-1 service. As such, its primary goal is to set expectations and improve communications among the parties involved in the deployment process. The intent of this document is to offer guidance to VoIP Providers, 9-1-1 Governing Authorities and PSAP Managers/Administrators prior to and during the process of VoIP E9-1-1 deployment. This document specifically addresses VoIP E9-1-1 deployments using dynamic ALI. It does not cover static VoIP using traditional wireline ALI.
56-505 Calls Regarding Missing & Exploited Childr Link  [ more ] [ hide ]		Administration	12/2/2011
This document describes guidelines that, if applied in 9-1-1 Centers, can help to swiftly recover missing children and may protect children from exploitation. 9-1-1 Centers should use these guidelines to issue their own policies and procedures for handing calls related to missing and exploited children (MEC).
56-506 Public Safety Answering Point Site Select Link  [ more ] [ hide ]		Administration	12/2/2011
The typical useful life of a public safety answering point (PSAP)(?) in the United States is between twenty (20) and fifty (50) years. As with any fixed asset whose ability to support people, organizations and their operations has diminished, the decision to replace it or upgrade it may eventually have to be made. Research has shown that building or renovating a PSAP is a major undertaking and is often a first-time experience for most executives and administrators.
56-507 Railroad & PSAP Interaction Link  [ more ] [ hide ]		Administration	12/2/2011
This document describes a protocol for communicating between railroads and emergency response agencies to make the process of getting assistance to incidents along rail lines as efficient and effective as possible.
56-508 Handling Human Trafficking Calls Link  [ more ] [ hide ]		Administration	12/5/2011
This document describes guidelines that, if applied in 9-1-1 Call Centers, can help to swiftly rescue human trafficking victims. 9-1-1 Call Centers should use these guidelines to issue their own policies and procedures for handing calls related to human trafficking situations.
56-509 Providing 3rd Party EMD Services Link  [ more ] [ hide ]		Administration	12/5/2011
This document is intended to serve as a model best practice guide to both EMD Service Providers and for the Public Safety Answering Points that receive third party calls from the EMD Service Providers and dispatch the appropriate First Responders.
NENA-INF-001 Social Networking in 9-1-1 PSAPs Link		Administration	8/30/2012

Item Name		Posted By	Date Posted
57-001 Wireless 9-1-1 Routing Link  [ more ] [ hide ]		Administration	12/2/2011
The NENA Wireless Overflow, Default and Diverse routing recommendations document was developed to provide guidance in the routing development associated with wireless Phase I and Phase II deployment efforts. This document provides recommended terminology definitions, describes each call routing scenario, and associated routing recommendations.
57-001A - Sample Nondisclosure Agreement Link  [ more ] [ hide ]		Administration	12/2/2011
A sample NDA - In connection with the provision of 911 and E911 services to the public, XYZ and 9-1-1 Governmental Entity hereby agree that it may be necessary for XYZ to provide 9-1-1 Governmental Entity with certain business information or documentation, whether contained in computer databases or otherwise (“Information”), that XYZ considers being proprietary or confidential.
57-001B PSAP Guide to GIS - Wireless Link  [ more ] [ hide ]		Administration	12/2/2011
This paper includes information on how to best deal with wireless information coming into the Public Safety Answering Point (PSAP)(?). Any PSAP that is now, or will be, receiving wireless calls will find this paper useful. This focus of this paper is how to best utilize Geographic Information Systems (GIS) in dealing with wireless calls in the PSAP.
57-001C Appendix A - Wireless Routing Spreadsheet Link  [ more ] [ hide ]		Administration	12/6/2011
A sample call routing / tvw spreadsheet
57-002 Wireless Call Routing & Testing Link  [ more ] [ hide ]		Administration	12/2/2011
This Standard is to provide a common format and rules for the submission of wireless maintenance cell data for call routing and ALI display review and approval by the 9-1-1 Governing Authority in existing E9-1-1 Service deployments.
57-002A Call Routing / TVW Spreadsheet Link  [ more ] [ hide ]		Administration	1/25/2013
Appendix A to 57-002
57-501 Wireless 9-1-1 Features & Functions Link  [ more ] [ hide ]		Administration	12/2/2011
The purpose of this Operational Information Document is to define how E9-1-1 Phase I and Phase II should work in a best practice operational environment, given the current technology limitations.
57-502 Wireless Phase I/II Planning Link  [ more ] [ hide ]		Administration	12/2/2011
This document is intended to act as a best practice for the deployment of wireless E-911 Phase I and Phase II. As such, its primary goal is to set expectations and improve communications among the many parties involved in the deployment process. Many early deployments were delayed by the lack of an understood process. The lines of communications are extremely important during the deployment of Phase I and II service.
57-502A Wireless Phase I / II Agreements Link  [ more ] [ hide ]		Administration	12/2/2011
Sample Phase I and II agreements between PSAP and Wireless Service Provider.
57-503 Notification ERDB-VPC of ESN Changes Link  [ more ] [ hide ]		Administration	12/5/2011
This document was developed as a recommendation for distribution of ESN changes and additions initiated by 9-1-1 Administrators to ERDB, VPC and ESGW operators in the i-2 VoIP environment, which assumes the use of wireline ESNs for the routing of VoIP calls. Its primary goal is to set expectations and improve communications amongst the parties involved to facilitate the timely implementation of VoIP ESN changes and additions, thereby facilitating the proper routing of VoIP E9-1-1 calls. It also makes recommendations as to how to provide the GIS files that reflect the ESN addition or changes requested. This procedural recommendation will involve technical development work. As such, a short term recommendation is also outlined.
60-601 Guidelines for Prepaid Wireless 9-1-1 Fees Link  [ more ] [ hide ]		Administration	9/18/2012
This document is intended to be a guide for the NENA Technical and Operations Committees, as well as other national and international standards organizations, to use in developing and finalizing standards in preparation for implementation of standards-based NG9-1-1 systems. The IP network, 9-1-1 equipment, software vendors, as well as service providers should use this requirements document as a guide during their product research and development. PSAP administrators may also find this document useful for planning purposes, as they prepare to transition from their current 9-1-1 system to NG9-1-1 systems, and to update internal policy and procedures to leverage the new features, requirements, and capabilities in the NG environment.