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4/21/2014 » 4/25/2014
Indiana NENA/APCO Conference

4/30/2014
Webinar Wednesday - Customer Service: Takes Seconds, Saves Minutes

5/12/2014 » 5/16/2014
Center Manager Certification Program - Washington

5/18/2014
Change Management in 9-1-1

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TTY Pass

TTY Performance Assessment and Scoring System

This sytem was established in March of 2005 through a partnership with TelecomXchange International (TXI) and the National Emergency Number Association (NENA).

TTY-PASS was developed in support of the Americans with Disabilities Act (ADA) requiring equal access to TTY users. The ADA states very clearly that every call-taking position within a PSAP must have its own TTY or TTY-compatible equipment. PSAPs must have systems that enable call takers to handle TTY calls as properly, promptly, and reliably as voice calls. Every call-taking position needs its own TTY equipment.

Further, the ADA requires that TTY equipment must be maintained and tested at least as often as voice telephone equipment, to ensure that the equipment is operating properly. Until now, PSAPs have had no convenient (and cost effective) method to frequently test TTYs for performance!

Contact Roger Hixson Program Support, with questions 202.618.4405

For complete details, including registration information, visit the TTYPass Website
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