Grading the performance of 9-1-1 is a critical first step in understanding how well 9-1-1 is serving the American public. Analyzing the factors that make 9-1-1 successful both today and tomorrow is the focus of this first-ever report, the Report Card to the Nation (RCN) on 9-1-1.
An RCN Commission was formed by the National Emergency Number Association (NENA) to review and grade the performance of 9-1-1. The RCN Commission set the scope and developed the criteria for grading. With the criteria established, NENA designed and conducted a research effort to gather primary and secondary data on 9-1-1 service, and the 9-1-1 industry. Close support and assistance in data gathering efforts were provided by the National Association of State Nine One One Administrators (NASNA) and the Association of Public Safety Communications Officials, International (APCO