SMS Text-to-9-1-1 Information and Planning Guide (updated 05.14.14) | Appendix C (Carrier Questionnaire) | Appendix D (Request for Service Letter) | Appendix F (Carrier Implementation and Testing
information) | Carrier Points of Contact
This document provides information and planning guidelines for
Public Safety to support their efforts to plan and implement Interim SMS Text
for 9-1-1 service. Four major carriers (AT&T, Sprint, T-Mobile, and Verizon Wireless) are committed to making SMS Text for 9-1-1 available by May 15, 2014. Public Safety
management is encouraged to take action to bring SMS Text for 9-1-1 to their
county, to provide texting to 9-1-1 capability to the residents who are deaf,
hard of hearing, or have a speech disability, as well as others who need to use
text in emergency situations. Questions can be referred to Roger Hixson.
PSAP Interim Text-to-9-1-1 Training Documents
This document and attachments provide training and support information and education materials for PSAPs planning on moving forward with the Interim Solution for Text-to-9-1-1. The attachments included are intended to be offered as examples only, and PSAPs will need to consider how to implement or adapt each of them to suit their individual needs.
FAQ for Interim Text-to-9-1-1 Solution
This document provides additional information to 9-1-1 authorities/PSAPs when deciding when and how to accept interim solution SMS text-to-9-1-1 calls.
Is Text-to-9-1-1 Right for My PSAP? A Consideration Document
This document provides PSAPs and 9-1-1 entities with a list of topics or questions to consider when deciding whether to accept the interim solution text-to-9-1-1 calls. This document contains a high-level list of considerations prior to making the decision of which interim solution option to select.
Media & Public Questions and Answers About Text-to-9-1-1
This document contains answers to commonly asked questions about text-to-9-1-1 in plain English. It can be used as a resource when responding to inquiries from the press or the citizens your agency serves.
Text-to-9-1-1 Media Tips
The NENA NG9-1-1 Education and Training working group has prepared a few
talking points related to text-to-9-1-1 in order to ensure that the 9-1-1
community provides a consistent message nationwide. If contacted by the media related to
text-to-9-1-1; below are talking points that may be used. These messages can be incorporated into a news
release or educational materials.
SMS Text-to-9-1-1 PSAP Support Products (via NENA's 9-1-1 Product and Service Guide)