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Sponsored by:
 

What is TDC/ODC?
Designed as a series of working meetings, TDC/ODC brings people together to discuss the most pressing issues that affect 9-1-1 today. The Technical Development Conference provides a forum for industry experts and covers technical issues and future system design from a forward-looking perspective. The Operational Development Conference focuses on the best practices in 9-1-1 center operations and management.

Pre-conference Courses
NENA is proud to offer a brand new 2-day course for your educational advancement—Achieving Excellence in 9-1-1 Center Management: The Fast Track to Becoming a More Effective Manager. The fee for this 2-day course is $350. One day courses are priced at $225 each.
 

Saturday and Sunday, February 25 – 26 *NEW
Achieving Excellence in 9-1-1 Center Management:  The Fast Track to Becoming a More Effective Manager
Eric Parry, ENP, and Jim Lake

This new 2-day course is designed for current and prospective 9-1-1 center managers that employ push-the-envelope concepts and role-playing exercises that will redefine how managers approach their jobs, their people, and themselves. Topics include Effective Problem Solving; Team Building; Leading By Example; Mission, Vision, and Core Values; Adult Learning and the new Learning Styles Inventory; Support and Remediation; How To Interview; and more.

Note: This is a 2-day, 12-hour course. Two ENP credits will be earned providing that attendees are present both days of the course.
 

Saturday, February 25
Network Security Boot Camp

Sponsored by

Robert J. Du Charme, CCSP, ISSP, Cisco Systems

Join us for a special pre-conference course sponsored by Cisco Systems on network security. As we continue to see new rises in security-related threats to our infrastructures, networks, hosts and data, it is important that we acquire the skills and knowledge to defend our networks. Learn about the different security technologies and techniques that must be deployed to protect critical assets and get a quick security year in review. You will be taught how to protect all of your assets—from the core systems to the perimeter and beyond. Discussions will encompass security policy, implementation and common security problems that happen everywhere. As well, participants will be involved in a hands-on router security lab and should plan on bringing their own laptops to class.  Specifically, the course will focus on the following topics:

  • General network design
  • Router security
  • IDS
  • VoIP topics, with special focus on threat detection and mitigation
  • Firewalls, with special focus on RTP, RTCP and SIP protocols and methods for threat mitigation
     

Sunday, February 26
Introduction to VoIP for PSAPs
Christy Williams

The VoIP revolution is here! Learn about impacts on PSAPs, fixed, nomadic, and mobile VoIP, regulatory issues and more.

Advanced VoIP
Nate Wilcox and Chris Peabody

Examine IP technology, voice networking, migratory (i2) and long term (i3) solutions, NG E9-1-1 and more.

Disaster Planning for the PSAP
Craig Whittington

Get valuable training on back-up procedures for system failures; learn how each staff member can prepare for and continue to provide 9-1-1 service during a disaster.

Hotel and Conference Site

The Rosen Centre Hotel is the official hotel and conference site for NENA’s TDC/ODC. Conveniently located at the center of all theme parks and attractions, the Rosen Centre provides value, and comfort for all your travel needs. To reserve a room at the special NENA rate of $155 (single or double), please call reservations at (407) 996-9840 or toll free at (800) 800-9840.

Rosen Centre Hotel
9840 International Drive
Orlando, FL  32819
Reservation line: (800) 800-9840
www.rosencentre.com

Travel
Served by all major carriers, Orlando International Airport is only a 12 minute ride to the Rosen Centre Hotel. Round-trip shuttle service is priced at $25. Simply go to www.mearstransportation.com to make your shuttle reservations.

Registration
Pricing begins at $395 for NENA members.
 Click here to register online.

 

  

AGENDA

PRE-CONFERENCE
Saturday, February 25

9:30am – 4:30pm
Pre-conference Courses

  • Achieving Excellence in
    9-1-1 Center Management
    (Day 1) - New!

    •

  • Network Security Boot Camp

Sunday, February 26

9:30am – 4:30pm
Pre-conference Courses

  • Achieving Excellence in
    9-1-1 Center Management
    (Day 2) - New!

  • Introduction to VoIP for PSAPs

  • Advanced VoIP

  • Disaster Planning for the PSAP

Noon – 6:00pm
TDC/ODC Registration

6:00pm – 8:00pm
Welcome Reception

Operational
Development
Conference
Agenda

Monday, February 27
7:30am – 8:30 am
First-time ODC Attendee Breakfast

8:30am – 9:00am
Opening General Session:
Welcome and Introductions

9:00am – 5:00pm
ODC General and Track Sessions:

  • Accessibility
  • Public Education
  • Standard Operating Procedures
  • Wireless Operations
  • Location/GIS
  • VoIP

Evening On Your Own

Tuesday, February 28

8:30am – 5:00pm
ODC General and Track Sessions

Wednesday, March 1

8:30am – 12:00pm
ODC General and Track Sessions

12:00pm
Conference Adjourns

Technical
Development
Conference
Agenda

MONDAY, FEBRUARY 27

8:30am – 10:00am
Opening General Session

10:00am – 10:15am
Break

10:15am – 12:15am
General Session - VoIP and E9-1-1

1:30pm – 5:00pm
TDC Track Sessions:

  • PSAP/CPE
  • Data
  • Network
  • Non-Traditional Communications
  • Wireless
  • VoIP/Packet

5:30pm – 7:00pm
Optional VoIP Tutorial Session

Evening On Your Own

Tuesday, February 28

8:30am – Noon
General Session

1:30pm – 5:00pm
TDC Track Sessions

Wednesday, March 1

8:00am – 4:00pm
TDC Track Sessions

4:00pm
Conference Adjourns
 
13th Annual Technical
Development Conference
February 27 - March 1, 2006
Orlando, FL		  

 



The Technical Development Conference (TDC), held every March, is a working session in which 9-1-1 professionals converge to discuss and plan new technical standards for the 9-1-1 industry.  The three-day event is the catalyst for widely-adopted NENA Technical Standards.  The TDC is a workshop and there are no exhibits or vendor presentations.
6th Annual Operational
Development Conference
 February 27 - March 1, 2006
Orlando, FL


The 9-1-1 Center Operational Development Conference focuses on the "best practices" in 9-1-1 center operations and management. The ODC conference is for the busy 9-1-1 center manager, supervisor or decision-maker.  Attendees have the unique opportunity to learn from industry peers and help shape national policy and standards for 9-1-1 center operations.


Culminating the Work of the NENA 9-1-1 Center Operations Committee

No matter what role you play in the operation of 9-1-1, the primary objective is always the same: to make the 9-1-1 connection—the link through which information and communications flow. With the increasing pace of change increasing and limited resources, 9-1-1 professionals spend the majority of time working on the day-to-day tasks associated with 9-1-1. It is always difficult to find the time to step back and learn or to work on improving your 9-1-1 center operations.

That’s why NENA has created the 9-1-1 Center Operational Development Conference (ODC).  Designed for the busy 9-1-1 center manager, supervisor or decision-maker, this operations conference offers a unique opportunity not only to learn from your industry peers, but also to help shape national policy and standards for 9-1-1 operations.

The 9-1-1 Center Operations ODC is a combination of presentations and collaborative workshops to help NENA identify the best practices in the operation of 9-1-1 centers. You can help shape the future of 9-1-1 by sharing with others your experiences and best practices. Modeled after NENA’s highly successful Technical Development Conference (TDC), participants help drill out key 9-1-1 operations issues, with an eye towards the development of NENA best practices and/or operations standards for 9-1-1. NENA recognizes that best practices and standards cannot be fully developed from start to finish in a three-day conference, but what can be accomplished is to identify current best practices, characterize and prioritize areas in need of further development, and then begin to draft NENA 9-1-1 Operations Standards and recommendations.