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9/26/2016 » 9/30/2016
Center Manager Certification Program - Cookeville, TN

9/29/2016
IL - Quality Assurance: Achieving QA/QI in the PSAP

10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!


Webinar: Distress in the PSAP: A Look at Adults That Bully
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Join NENA for this one-hour webinar and thirty-minute Q&A session that will help you identify bullying behaviors; dissect their underlying causes; and develop practical, effective strategies for preventing and responding to these incidents.

3/14/2012
When: 3/14/2012
2:00 PM
Where: Dial-in details to be announced
Contact: Christopher Nussman


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Distress in the PSAP: A Look at Adults That Bully

 Wednesday, March 14 – 2PM – 3:30PM Eastern

Considerable attention has been paid in recent years to bullying in the workplace. These behaviors may start out as minor incivilities, but can escalate and spiral into chronic destructive behaviors that have profound effects on individuals and on organizational culture, leading to a toxic work environment that breeds hostility and underperformance. Join NENA for this one-hour webinar and thirty-minute Q&A session that will help you identify bullying behaviors; dissect their underlying causes; and develop practical, effective strategies for preventing and responding to these incidents.

Presented by:

Julie Harmon, ENP – 9-1-1 Operations Coordinator, Capital Area (TX) Council of Governments; NENA Education Advisory Board Member

Eric Parry, ENP – Emergency Response Specialist, Mission Critical Partners; NENA Education Advisory Board Chair

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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