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3/1/2017 » 6/1/2017
Illinois NENA/APCO Virtual 5K 9-1-1 Run

6/3/2017 » 6/8/2017
NENA 2017 Conference & Expo

7/10/2017 » 7/14/2017
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ENP Exam - Summer 2017

7/31/2017 » 8/4/2017
CMCP - Naples, FL


Course: Leadership in the 9-1-1 Center
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It’s not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.

5/20/2012
When: 5/20/2012
Where: Michigan NENA Conference
925 South Creyts Road
Lansing, Michigan  48917
United States
Contact: Christopher Nussman


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It’s not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.

By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people. The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.

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