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2/26/2017 » 3/1/2017
9-1-1 Goes to Washington

3/6/2017 » 3/10/2017
GA GECC Conference

3/13/2017 » 3/17/2017
CMCP - Greenfield, IN


Course: Leadership in the 9-1-1 Center
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It’s not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.

5/20/2012
When: 5/20/2012
Where: Michigan NENA Conference
925 South Creyts Road
Lansing, Michigan  48917
United States
Contact: Christopher Nussman


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It’s not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.

By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people. The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.

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