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Webinar: Quality Assurance & Improving PSAP Call Taking
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In short, Quality Assurance (QA) is the pathway for our telecommunicators to excel at what they do best – answering the calls! But what exactly is QA? How does it work? Is it easy to develop and implement a QA program? What can it do to improve PSAP call taking? These questions and more will be covered in this one-hour webinar and thirty-minute question and answer session.

4/12/2012
When: 4/12/2012
2:00 PM
Where: Dial-in details TBA
Contact: Christopher Nussman


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Quality Assurance & Improving PSAP Call Taking

Thursday, April 12 – 2PM – 3:30PM Eastern

$50 (NENA Members) / $85 (Non-Members)

In short, Quality Assurance (QA) is the pathway for our telecommunicators to excel at what they do best – answering the calls! But what exactly is QA? How does it work? Is it easy to develop and implement a QA program? What can it do to improve PSAP call taking? These questions and more will be covered in this one-hour webinar and thirty-minute question and answer session, designed for anyone who works in a PSAP environment and is interested in establishing best practices to improve overall PSAP performance. Attendees will learn a brief history of QA, examine how it fits in with what we are doing in our 9-1-1 centers, and, ultimately, learn how QA improves the level of service provided to the public every day.

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