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9/26/2016 » 9/30/2016
Center Manager Certification Program - Cookeville, TN

9/29/2016
IL - Quality Assurance: Achieving QA/QI in the PSAP

10/1/2016 » 10/15/2016
ENP Exam - Fall 2016

10/3/2016 » 10/7/2016
Center Manager Certification Program - Cary, NC

10/5/2016
#WebinarWednesday - Keep Your Center Out of the Headlines!


Change Management in 9-1-1
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Do you believe that the only constant is change? That seems to be the way in public safety today. The term "change management” has been popping up almost as frequently as "next generation” over the past few years. Not coincidentally, Next Generation 9-1-1 has spurred a need for change management.

5/18/2014
When: 5/18/2014
8:30 AM
Where: Crown Plaza Lansing West
925 S Creyts Rd
Lansing, Michigan  48917
United States
Contact: Ty Wooten
202-618-4408


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Do you believe that the only constant is change? That seems to be the way in public safety today. The term "change management” has been popping up almost as frequently as "next generation” over the past few years. Not coincidentally, Next Generation 9-1-1 has spurred a need for change management.

In an industry where technology is changing rapidly, it is vital that we ensure our staff understand the change and have the tools they need to make the change effective. Although the technology is the first thing everyone is talking about, managing the people through the change is a vital part of any successful implementation. The first part of this course will give you some basic strategies for dealing with change and the second part of the course will teach you how to effectively and successfully manage change in your program, department, or agency/company.

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