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Course: Quality Assurance Beyond Call Taking
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To date, quality assurance has largely been considered part of the call taking process.So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call.

3/10/2015
When: 3/10/2015
Where: Iowa NENA Conference
1 Prairie Meadows Drive
Altoona, Iowa  50009
United States
Contact: Ty Wooten, ENP
202.466.4911


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QUALITY ASSURANCE
BEYOND CALL TAKING

To date, quality assurance has largely been considered part of the call taking process. So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call. NENA’s hands-on approach gets attendees completely engaged in the methods and practices intended to create agency policies and a dispatch QA template. Utilizing sample recordings and CAD printouts, participants will examine the QA review process, measurement and evaluation tools, supervisor-to-telecommunicator feedback scenarios, and related legal issues.

WHEN?
Tuesday, March 10, 2015 8:30 AM – 5:00 PM

WHERE?
Iowa NENA Conference
Prairie Meadows Resort
1 Prairie Meadows Dr., Altoona, IA 50009


COST?
$199 for NENA Members
$275 for Non-Members

ADDITIONAL INFORMATION CONTACT
Ty Wooten, ENP, NENA Education & Operations Director twooten@nena.org ~ 202.466.4911

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