Search NENA.org
Sign In


Forgot your password?

Haven't registered yet?

NENA News
Calendar

12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ

1/27/2017
Tactical Dispatch for the Telecommunicator - Allentown, PA


9-1-1 Center Supervisor Course
Tell a Friend About This EventTell a Friend
 

. This 3-day course is designed to provide front-line supervisors with the tools that they need to supervise their direct reports effectively and to provide them with the understanding of how critical they are in the organization.

5/16/2016 to 5/18/2016
When: 05/16/16
8:30 AM
Where: The Schneider Corporation
8901 Otis Ave
Indianapolis, Indiana  46216
United States
Contact: Ty Wooten, ENP
317-473-5700


Online registration is closed.
« Go to Upcoming Event List  

This three day intensive course provides front line Supervisors with the tools they need to effectively supervise the employees under their charge.  Some topics included are:

  • Defining a Center Supervisors Role
  • Professionalism
  • Communications Skills
  • Conflict Resolution and Addressing Problem Behaviors
  • Proper Documentation
  • The Disciplinary Process
  • Evaluations
  • Supervisors Role in Human Resources 
  • Stress Identification & Management
  • and much more! 

Please note, all registrants must bring a laptop computer with MS Office installed in order to fully participate in daily assignments and activities. 

 

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
Please report errors, omissions, or concerns to NENA's Webmaster
Forgot your User Name or Password? - Automated Password Reset

NENA Intellectual Property Rights Policy