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10/23/2016 » 10/27/2016
2016 Florida NENA Fall Conference

10/24/2016 » 10/26/2016
Nebraska NENA Chapter Conference

#WebinarWednesday - Securing Your PSAP Against Cyber Threats

IA - Quality Assurance: Achieving QA/QI in the PSAP
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IA - Quality Assurance: Achieving QA/QI in the PSAP

 Export to Your Calendar 11/29/2016
When: Tuesday, November 29, 2016
8:30 AM
Where: Map this event »
Scott Emergency Communications Center (SECC)
1100 E. 46th St.
Davenport, Iowa  52807
United States
Contact: Ty Wooten
(202) 618-4408

Online registration is available until: 11/24/2016
« Go to Upcoming Event List  

To date, quality assurance has largely been considered part of the call taking process. So what about dispatch or any processes beyond call taking? This class closes the loop on PSAP best practices by applying QA strategies and principles to the dispatch parts of a call. 

NENA’s hands-on approach gets attendees completely engaged in the methods and practices intended to create agency policies and a dispatch QA template. Utilizing sample recordings and CAD printouts, participants will examine the QA review process, measurement and evaluation tools to enable your telecommunicators to function at the highest level possible.

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