9-1-1 Center Supervisor Program - Wilmington, MA
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9-1-1 Center Supervisor Program - Wilmington, MA

3/6/2018 to 3/8/2018
When: 3/6-8/2018
8:30am - 5:00pm
Where: Wilmington Public Safety
1 Adelaide St.
Wilmington, Massachusetts  01887
United States
Contact: Ty Wooten
(202) 618-4408

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This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers. Using a combination of lecture and practical exercises, students learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox.

This is a 3-day In-Person only class.

In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.