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Center Manager Certification Program - Milpitas, CA


Webinar: Survive and Thrive as 911 Leaders, Part 1
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Survive and Thrive as 911 Leaders, Part 1: STRESS! Exposing The X Factor in “Difficult Employee” Situations

2/21/2013
When: 2/21/2013
1:00 PM
Where: Dial-in Details TBA
Contact: Ty Wooten, ENP


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Survive and Thrive as 911 Leaders, Part 1:
STRESS! Exposing The X Factor in "Difficult Employee” Situations

Thursday, February 21, 1PM – 2PM Eastern

$50 (NENA Members) / $85 (Non-Members)

What percentage of your time and effort as a 911 leader is spent trying to resolve problems with "difficult employees”? And what role does poorly managed stress play in unacceptable behavior and performance? Maybe too much! That’s why disciplinary measures alone are often ineffective.  Join 911 mental health expert Jim Marshall as he reveals a fascinating picture of how stress affects attitude and performance in the PSAP. Getting equipped with his science-based  insights may be your best first best step towards improving performance, morale, and boosting retention. There will be plenty of time for real-time Q&A. So mark your calendars, prepare your toughest questions and join Jim on Thursday, February  21 at 1pm EST!

 

Instructor:  James Marshall, M.A., L.L.P.

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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