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9-1-1 Flu Resources
Posted: Apr 30 - 10:43 am
Several other valuable resources are available offering guidance in the current outbreak of H1N1 flu.
Specifically helpful to the 9-1-1 community is Preparing for Pandemic Influenza: Recommendations for Protocol Development for 9-1-1 Personnel and Public Safety Answering Points (PSAPs). Published in early 2007 and developed under the auspices of the U.S. Department of Transportation, this 9-1-1 specific guidance document’s creation included very active involvement of a number of NENA representatives and other 9-1-1 and EMS experts.
Also, various federal departments, agencies and partners are working together to provide additional guidance to EMS, First Responder and 9-1-1 communities.
Additional resources
- EMD Protocol Changes - updates from EMD system providers (NAED, PowerPhone)
- For additional information, particularly current updates as they are issued, check www.pandemicflu.gov and www.cdc.gov/SwineFlu/
Emergency Medical Dispatch Protocol -
Changes/Updates for Pandemic Flu - NENA has contacted providers of EMD systems and will post links to updates as they are received:
- NAED ProQA - Protocol 36
May be used by non-NAED agencies under a special limited use license - PowerPhone - Sick Person (H1N1) Protocol
For non-PowerPhone agencies, hard copy of protocol provided from Total Response® Computer Aided Call Handling System (CACH)

