Below you will find links to other web sites we think may be of interest to those in 9-1-1. If you have a favorite resource that's not included in the list, please let us know.
A listing here does not imply NENA endorses or supports content on another site.
Federal Agencies / Resources
- 911.gov - 9-1-1 Resource Center
The Program’s mission is to provide Federal leadership and coordination in supporting and promoting optimal 911 services.
- ADA - Access for 9-1-1 and Telephone Emergency Services
The Americans with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their services for people with disabilities who use teletypewriters (TTYs), which are also known as "telecommunications devices for the deaf (TDDs)."
- Communications Security, Reliability and Interoperability Council's (CSRIC)
The Communications Security, Reliability and Interoperability Council's (CSRIC) mission is to provide recommendations to the FCC to ensure, among other things, optimal security and reliability of communications systems, including telecommunications, media, and public safety.
- Emergency Response Interoperability Center (ERIC)
The mission of the Emergency Response Interoperability Center is to establish a technical and operational framework that will ensure nationwide operability and interoperability in deployment and operation of the 700 MHz public safety broadband wireless network.
- Emergency Services Interconnection Forum (ESIF)
ESIF provides a venue to facilitate the identification and resolution of technical and/or operational issues related to the interconnection of emergency services networks with other networks (e.g., wireline, cable, satellite, Internet, etc.).
- FCC - Public Safety & HLS / 9-1-1 Call Centers & PSAPs
9-1-1 Call Centers, also known as Public Safety Answering Points (PSAPs), are the public's first line of contact with public safety authorities in an emergency.
- FCC 9-1-1 - Federal Communications Commission - 9-1-1 Section
One provision of the 9-1-1 Act directs the FCC to make 9-1-1 the universal emergency number for all telephone services.
- FEMA - Federal Emergency Management Agency
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
- Government Emergency Telecommunications Service (GETS)
The Government Emergency Telecommunications Service (GETS) is a White House-directed emergency phone service provided by the National Communications System (NCS) in the Office of Cybersecurity and Communications Division, National Protection and Programs Directorate, Department of Homeland Security.
Grants.gov is your source to FIND and APPLY for federal grants.
- Network Reliability & Interoperability Council (NRIC VII) Focus Groups
9-1-1 Focus Groups
- NTIA - National Telecommunications and Information Administration
NTIA is an agency in the U.S. Department of Commerce that serves as the executive branch agency principally responsible for advising the President on telecommunications and information policies.
- USPS - United States Postal Service Publication 28 - Postal Addressing Standards
The standards facilitate the use of these products by providing a uniform file format for data entry of address information, as well as for extraction of information for matching purposes.
- Wireless Priority Service (WPS)
With an increasing number of NS/EP personnel relying on cell phones while performing their emergency duties, the NCS developed Wireless Priority Service to provide priority for emergency calls made from cellular telephones.