New Director of Education and Operational Issues Brings Leadership and Experience to National 9-1-1 Association
NENA today announced that Ty Wooten, ENP has joined the NENA staff as the association’s new Director of Education and Operational Issues.
In his new role, Wooten will oversee projects related to current, emerging, and prospective issues affecting 9-1-1 authority and 9-1-1 center personnel, with a strong focus on preparing these stakeholders for Next Generation 9-1-1 implementations. Wooten will also work with the developers of consumer and enterprise communications products and applications that may interface with public safety systems, to ensure that they are designed and deployed with the needs of current and future 9-1-1 systems in mind. In addition, Wooten will manage the development and delivery of education and training programs for both technical and operational audiences, spanning all levels of the 9-1-1 hierarchy – from front-line telecommunicators to supervisors, managers, and 9-1-1 authority administrators.
"We couldn’t be more excited to have someone of Ty’s caliber joining our team,” said NENA CEO Brian Fontes. "His combination of experience in both communications center management and training will undoubtedly enhance NENA’s efforts in these arenas.”
For the past three years, Wooten served as the President of Public Safety Communications & Management, a consulting firm concentrating on assisting public safety agencies with training programs, policy writing, and leadership development. During this time, he also worked as a trainer for Schedule Express by Informer Systems, an Internet scheduling system developed for 9-1-1 and public safety.
"This is an incredible opportunity,” said Wooten. "Having been involved with NENA for more than 15 years, I know what this organization means to the public safety community. I look forward to working alongside the NENA staff, Executive Board, and committees to provide all 9-1-1 professionals with the tools they need to best serve the public in today’s ever-evolving emergency communications environment.”
A public safety professional for nearly two decades, Wooten is the former Director of the Hancock County Emergency Operations & 9-1-1 Center in Greenfield, Indiana, and former Emergency Communications Manager at Indianapolis International Airport. He later worked as a subject matter expert and project manager for the Indianapolis airport when it constructed a new $11 million Emergency Operations Center.
Wooten is a certified National Incident Management System instructor through the US Department of Homeland Security. He also holds an Instructor Training Certification through the Federal Emergency Management Agency’s Center for Domestic Preparedness, as well as additional training certifications through the National Association of State Fire Marshalls and the Florida State Fire Academy. He has been a featured speaker on leadership, management, training, and operations issues at national events, including NENA’s annual conference and the Fire Department Instructors Conference.
Wooten has been involved in numerous NENA activities during his membership. A Past President of Indiana NENA, he has served on the Education Advisory Board for the past two years, where he was instrumental in the development of NENA’s Center Manager Certification Program. He is the Past President of the NENA Institute Board, the body responsible for overseeing the Emergency Number Professional Certification Program, which is the 9-1-1 industry’s most prestigious professional designation. Previously, he participated in the development of the Pipeline Emergency Operations Standard/Model Recommendation document and served on the Finance Committee.
Wooten assumes responsibilities from former Operations Issues Director Rick Jones, ENP, who retired in June, and Education Programs Manager Chris Nussman, who will remain with the association and concentrate on communications and public relations.