What percentage of your time and effort as a 9-1-1 leader is spent trying to resolve problems with "difficult employees"? And what role does poorly managed stress play in unacceptable behavior and performance? Maybe too much! That's why disciplinary measures alone are often ineffective. Join 9-1-1 mental health expert Jim Marshall as he reveals a fascinating picture of how stress affects attitude and performance in the PSAP. Getting equipped with his science-based insights may be your best first step toward improving performance, morale, and boosting retention. There will be plenty of time for real-time Q&A. So mark your calendars, prepare your toughest questions and join Jim on Thursday, February 21 at 1pm EST!
About the Presenter:
James Marshall, M.A., L.L.P. has been a clinical psychotherapist focusing on the treatment of trauma and relationships for over 25 years. "Jim" is Director of 911 Training Institute in Petoskey, Michigan and is Chairman of the 911 Wellness Foundation, a non-profit organization devoted to fostering the health of 9-1-1 professionals. He has trained over 3,000 telecommunicators to manage 9-1-1 stress and high risk calls involving suicide, mental illness, and domestic violence. As Co-chair of the NENA Working Group on 9-1-1 Acute/Traumatic and Chronic Stress, he is working to help establish an industry-wide Standard of care for PSAP stress management.
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