This webinar focuses on what is currently known about the health and stress levels of 9-1-1 telecommunicators based on recent research. Dr. Michelle Lilly of Northern Illinois University will talk about how research is conducted with this population, what the predominant findings have been, and ongoing research efforts aimed at uncovering valuable information related to job attrition, job satisfaction, and health. Discussion of how research can be used to inform training, prevention, and intervention will be included, as well as discussion related to common misconceptions about the research process. Dr. Lilly will also field questions about research and talk about ongoing research efforts being done with 9-1-1 telecommunicators.
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About the Presenter Dr.
Michelle Lilly is a researcher as Northern Illinois University and licensed
Clinical Psychologist in the state of Illinois.
Preliminary research out of her lab showed that 911 telecommunicators
can indeed by affected by Posttraumatic Stress Disorder (PTSD) and that
telecommunicators report experiencing a significant amount of duty-related
distress that can adversely impact mental health. She is currently conducting follow up studies
that expand the previous research and also incorporate a focus on the physical
health of telecommunicators. Her work
surveys seasoned telecommunicators and video interpreters, as well as
trainees. Dr. Lilly has previously been
involved in research with police officers and has a long history of work with
survivors of interpersonal trauma. She
is trained in psychological interventions to deal with the after effects of
trauma, in addition to generalist training in treatments for depression,
anxiety, and a host of other clinical disorders.