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Webinar: Research With 9-1-1 TCs: Assessing the Extent of Adverse Health & Identifying Predictors

Wednesday, August 28, 2013   (0 Comments)
Posted by: Chris Nussman
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Thursday, September 26 | 1PM Eastern (live) or On Demand
$50 (NENA Members) | $85 (Non-Members)

This webinar focuses on what is currently known about the health and stress levels of 9-1-1 telecommunicators based on recent research. Dr. Michelle Lilly of Northern Illinois University will talk about how research is conducted with this population, what the predominant findings have been, and ongoing research efforts aimed at uncovering valuable information related to job attrition, job satisfaction, and health. Discussion of how research can be used to inform training, prevention, and intervention will be included, as well as discussion related to common misconceptions about the research process. Dr. Lilly will also field questions about research and talk about ongoing research efforts being done with 9-1-1 telecommunicators.

Can't attend on the 26th? Register now and receive on-demand access to the webinar archive.

About the Presenter
Dr. Michelle Lilly is a researcher as Northern Illinois University and licensed Clinical Psychologist in the state of Illinois. Preliminary research out of her lab showed that 911 telecommunicators can indeed by affected by Posttraumatic Stress Disorder (PTSD) and that telecommunicators report experiencing a significant amount of duty-related distress that can adversely impact mental health. She is currently conducting follow up studies that expand the previous research and also incorporate a focus on the physical health of telecommunicators. Her work surveys seasoned telecommunicators and video interpreters, as well as trainees. Dr. Lilly has previously been involved in research with police officers and has a long history of work with survivors of interpersonal trauma. She is trained in psychological interventions to deal with the after effects of trauma, in addition to generalist training in treatments for depression, anxiety, and a host of other clinical disorders.


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