Information for PSAPs Regarding Chrysler Uconnect 9-1-1 Feature
Tuesday, October 1, 2013
Posted by: Chris Nussman
Group LLC recently announced that, as part of its new suite of connected
services called Uconnect® Access, select vehicles now come equipped
with a built-in data connection as well as a 9-1-1 button on the
rear-view mirror. Occupants in vehicles with Uconnect Access can push the
9-1-1 button to connect to the appropriate PSAP who can dispatch responders to an accident scene, if necessary.
This service does not rely on a paired Bluetooth-enabled mobile
phone. Rather, Chrysler Group vehicles which have this feature utilize an
embedded wireless connection which does not require the use of a third party
call center. This service makes a 9-1-1 call through the
cellular network and E9-1-1 to the appropriate PSAP on 9-1-1 trunks. It is not
a 10 digit emergency call.
Chrysler Group has introduced the new service in select vehicles,
- 2013 -2014 Ram 1500, 2500, 3500 Trucks
- 2013-2014 SRT Viper
- 2014 SRT Grand Cherokee
- 2014 Jeep Grand Cherokee and 2014 Cherokee
- 2014 Dodge Durango
Keep in mind that "Direct Connections”
assumes a functioning electrical system in the vehicle during call. The basic flow/function of a Uconnect
initiated call is as follows:
- Once a driver pushes the 9-1-1 button to initiate a call,
the vehicle is connected to the appropriate PSAP through the local 9-1-1
- The PSAP operator that answers the call from the vehicle will
receive an incoming Text to Speech message that announces:
"This is an emergency call from a vehicle”.
The operator will then be prompted to either push:
0 - To talk with vehicle occupants. Or,
1 - To secure the location coordinates – latitude &
longitude - of the vehicle.
The PSAP operator also will receive the vehicle phone number in
the event a call-back is needed.
If the PSAP cannot utilize the keypad or does
not push either number, the announcement will repeat once and then
automatically connect for voice with the vehicle occupants.
If a vehicle occupant accidentally pushes the 9-1-1 button, the
occupant can voluntarily cancel the 9-1-1 call within 10 seconds by touching a
"Cancel Button” on the system’s 8.4-inch touchscreen.
It is important for PSAPs to understand
the service, and features, behind this new offering. The product was recently taken "live” and
some PSAPs have reported receiving these calls and thinking they were
"robo-calls”. Please be sure to inform and train your telecommunicators as to the unique aspects of a human-initiated
Contact NENA's Technical Issues Director Roger Hixson with any questions you may have.