NENA Member Spotlight: Michael Ball, IT Manager, Charleston County Consolidated 9-1-1 Center
Monday, April 14, 2014
Posted by: Chris Nussman
This special feature highlights individual NENA Members from various backgrounds, industry segments, experience and geographic locations. It offers members an opportunity to share their story with their colleagues and the greater NENA community.Click here to email NENA Member Services Director Bri Robinson if we should feature you or someone you know.
NENA: Tell us a little bit about who you are, where
you’re from, what you do, and your history with NENA….
Michael Ball: Michael
Ball…originally from Atlanta, GA. I’m currently the IT Manager for Charleston
County Consolidated 9-1-1 Center in South Carolina. I’ve been a member of NENA
for nearly 6 years and really only became involved so I can understand more
about the 9-1-1 industry. What began as just an information gathering of sorts
has become a dedication to the technological and operational aspects of the
NENA: What does 9-1-1 mean to you?
MB: 9-1-1 is the connection between Citizen and First
Responder. It’s a lifeline to people in need as well as the hub of activity for
all individuals who have dedicated their time to assisting the public. When you
get right down to it, it means one person helping another.
NENA: Why did you choose a career in public safety?
MB: After working as an EMT and Paramedic, I transitioned to
the IT side of 9-1-1 because of my background with telecommunications and
networks. Public Safety is simple in a few aspects and complex in most others.
It never seems to hand you the same thing every day, and I believe that’s what
I love about my career.
NENA: What do you like best about your job?
MB: The people that I work with and the team I have make my
job one of the best around. It doesn’t matter what the issues are or what the
project entails, we seem to be very successful at what we do, and that is what
makes the long hours worth it.
NENA: Is there a particular event or call that you are
particularly proud of?
MB: Yes, when we moved into our new center. Everything went
off (almost) without a hitch and, in IT terms, that’s a very good thing.
NENA: If you could convey one message to the public
about 9-1-1 or being a 9-1-1 professional, what would it be?
MB: Regardless of position held within the 9-1-1 industry,
you will not find a more dedicated group of individuals who try, day after day,
to make life better and safer for your community than a 9-1-1 Professional.