Sign In

Forgot your password?

Haven't registered yet?


10/23/2016 » 10/27/2016
2016 Florida NENA Fall Conference

10/24/2016 » 10/26/2016
Nebraska NENA Chapter Conference

#WebinarWednesday - Securing Your PSAP Against Cyber Threats

NENA News, Press, & Stories...: Home Page

NENA/APCO Quality Assurance & Improvement Draft Standard Available for Public Review & Comment

Thursday, June 12, 2014   (0 Comments)
Posted by: Chris Nussman
Share |

NENA and APCO have  released for comments a Candidate American National Standard (APCO / NENA 1.107.1-201x) that identifies the process for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points.

The purpose of this document is to assist public safety communications centers with the establishment, implementation and maintenance of a quality assurance and quality improvement program. Recommended minimum requirements for the evaluation and quality assurance of call processing are offered to ensure an effective and efficient level of service.

Click here to download the draft standard. All comments are due by July 7.

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
Please report errors, omissions, or concerns to NENA's Webmaster
Forgot your User Name or Password? - Automated Password Reset

NENA Intellectual Property Rights Policy