The NENA NG9-1-1 Policy Routing Rules Operations Guide assists 9-1-1 Governing Authorities in using Policy Routing Rules (PRRs) during the full life cycle of a NG9-1-1 System. The document provides considerations and recommendations to 9-1-1 Governing Authorities implementing NG9-1-1 systems during the Request For Information (RFI) and Request For Proposals (RFP) used to select a vendor, through the implementation phase where PRRs are initially established, to the steady-state operations of a NG9-1-1 System where PRRs are refreshed and refined. Using the information in this document the reader will be able to take full advantage of the power of PRRs defined in the NG9-1-1 Standards referenced. This document is intended for staff of 9-1-1 Governing Authorities and PSAPs with a baseline understanding of NG9-1-1. Reading the reference documents listed in Section 4 is helpful, but is not a requirement to use this document.