National 9-1-1 Education Month Prepares Americans for Emergencies
Thursday, March 31, 2016
Posted by: Chris Nussman
This April, NENA, national public safety organizations, and the wireless industry are conducting outreach to the community to ensure the public is ready to access help during
emergencies during National 9-1-1 Education Month.
9-1-1 Education Coalition, an alliance of organizations committed to collecting
and promoting 9-1-1 public education resources, has created a clearinghouse for
free 9-1-1 public education materials, available now at www.know911.org. A variety of resources are available to
support both the "911: The Number to Know” campaign and education themes
Call If You Can, Text If You Can’t: Text-to-9-1-1 service is available in an
increasing number of communities around the country. However, a traditional
voice call, if possible, is still the best way to reach emergency services.
Know Your Location: Wireless calls to 9-1-1 provide location
information, but 9-1-1 call takers may need more specific information. Be prepared to provide detailed information
on where you are so that help can get to you as quickly as possible.
Stay Calm and Don’t Hang Up: Until you
are instructed to do otherwise, stay on the line so you can provide any
necessary information or assistance to the 9-1-1 call taker. Even if you
accidentally call 9-1-1, don’t hang up. Inform the call taker that you dialed
accidentally and that there is no emergency.
"For nearly five decades, 9-1-1 has served as the vital link between the
American public and emergency services. Public education and awareness
initiatives have contributed in large measure to this incredible success,” said
Laurie Flaherty, Coordinator for the National 911 Program.
"The resources available at www.know911.org
help educators, government officials, media representatives, and concerned
citizens alike promote ongoing, age-appropriate 9-1-1 education that can save
"You don’t wake up in the
morning thinking you are going to call 9-1-1. However, should you have to, it
may be the most important call you ever make,” said NENA CEO Brian Fontes. "That’s what makes 9-1-1 Education Month so
very important. In an emergency, seconds matter; being knowledgeable and
prepared can make all the difference.”
Additional resources are available at nena.org/education-month.