NENA Communications Center/PSAP Disaster and Contingency Plans Model Recommendation, NENA-STA-011.2-201X (originally 53-001) (DRAFT) serves as a reference to a contingency planning section of a Standard Operating Procedure (SOP) for use by Communications Centers and/or PSAP Authorities as guidance in the formulation of an agency SOP. The document includes best practices, guidelines, and procedures on:
Situations requiring evacuation
Return to Normal Operations
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