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NENA Announces New QA/QI Standard

Monday, April 27, 2015   (0 Comments)
Posted by: Chris Nussman
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The new ANSI-approved Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points (APCO/NENA ANS 1.107.1-­‐2015) defines the recommended minimum components and best practices of a Quality Assurance/Quality Improvement (QA/QI) program within a public safety communications center. Recommended minimum requirements for the evaluation and QA of call processing are intended to ensure a consistent, effective, and efficient level of service.

This standard is an attempt to establish a long overdue quality assurance and improvement process to all of America’s 9-1-1 telecommunicators to ensure call taking and radio dispatch actions are delivered at the highest possible standard.

Click here to read more and download the standard.