Search NENA.org
Sign In

Sign In securely

Haven't registered yet?

NENA News
Calendar

3/1/2017 » 6/1/2017
Illinois NENA/APCO Virtual 5K 9-1-1 Run

3/29/2017
#WebinarWednesday - Making Difficult Conversations Easier

4/8/2017 » 4/22/2017
ENP Exam - Spring 2017

4/17/2017 » 4/21/2017
2017 Indiana NENA/APCO Conference


NENA News, Press, & Stories...: Home Page

NENA Announces New QA/QI Standard

Monday, April 27, 2015   (0 Comments)
Posted by: Chris Nussman
Share |
The new ANSI-approved Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points (APCO/NENA ANS 1.107.1-­‐2015) defines the recommended minimum components and best practices of a Quality Assurance/Quality Improvement (QA/QI) program within a public safety communications center. Recommended minimum requirements for the evaluation and QA of call processing are intended to ensure a consistent, effective, and efficient level of service.

This standard is an attempt to establish a long overdue quality assurance and improvement process to all of America’s 9-1-1 telecommunicators to ensure call taking and radio dispatch actions are delivered at the highest possible standard.

Click here to read more and download the standard.

(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
Please report errors, omissions, or concerns to NENA's Webmaster
Forgot your User Name or Password? - Automated Password Reset

NENA Intellectual Property Rights Policy