Office of Public Safety Communications, San Mateo County
400 County Center
Redwood City, CA 94063
Gap Analysis Study to identify major issues in replacing legacy CAD system.
San Mateo County is preparing for a CAD replacement after using a Northrup Grummon CAD since 1994. The existing CAD is a Colbol platform and is highly customized to meet customer and dispatcher needs. The CAD is near its life expectancy and will be in need of replacement in 3-5 years.
We are seeking consultants to conduct a GAP analysis to identify major characteristics affecting operations, maintenance and customer service on the existing CAD and those that are OTS CAD's on the current market.