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NENA Video Relay Service & IP Relay Service PSAP Interaction Information Document Now Available

Thursday, July 16, 2015   (0 Comments)
Posted by: Chris Nussman
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The NENA Video Relay Service (VRS) and Internet Protocol Relay Service (IP Relay) PSAP Interaction Information Document is intended to provide guidelines for PSAPs and recommendations to the FCC regarding:

  • Emergency calls to 9‑1‑1 via Video Relay and IP Relay Services (or similar third party entity)
  • Effective relay of such calls to the appropriate Public Safety Answering Point (PSAP)
  • Interaction between the caller, the Communication Assistants (CAs) and the PSAP Telecommunicators