NENA commends Congressman Gohmert for his leadership on the issue
of improving 9-1-1 access via multi-line telephone systems (MLTS), such as
those used in hotels and office buildings.In this high-tech era, it is
unfortunate that such a high percentage of MLTS still require users to dial an
extra digit before 9-1-1 to reach emergency services. NENA reaffirms its
readiness to work with the Congress and the FCC on this issue, and to work with
the affected industries to implement it. NENA advocates a system in which:
Callers to 9-1-1 are able to reach help directly and immediately,
with no other dialing codes or prefixes.
Precise, accurate location data is delivered automatically with
every 9-1-1 call.
Systems are in place to provide on-site notifications, so that a
front desk clerk, receptionist, or other "gatekeeper” will be alerted to
9-1-1 calls made from the premises and can help direct first responders to the
scene of the emergency.
Policy makers ban "local termination” of 9-1-1 calls, in which
callers are routed to a front desk or guard station, rather than the
appropriate local 9-1-1 center.
Kudos to the National Emergency Number Association for their continued leadership and guidance ensuring sensible and implementable practices evolve with the technology used to access emergency services from any device, any place and at any time. During an emergency, there can be no question, no hesitation and no delay introduced as seconds can make the difference between life and death. As technology evolves, so will best practices, and therefore, it is critical that new and existing legislative language remains in sync.