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3/1/2017 » 6/1/2017
Illinois NENA/APCO Virtual 5K 9-1-1 Run

3/29/2017
#WebinarWednesday - Making Difficult Conversations Easier

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ENP Exam - Spring 2017

4/17/2017 » 4/21/2017
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Join NENA for the Next #WebinarWednesday & Learn to Navigate Difficult Conversations

Friday, March 10, 2017   (0 Comments)
Posted by: Chris Nussman
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Making Difficult Conversations Easier
Wednesday, March 29 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Click here to register! | Purchase a 2017 #WebWed subscription & save!!

Whether you’re delivering a negative performance review, addressing inappropriate behavior, or providing peer-to-peer feedback, difficult conversations with fellow employees can be extremely uncomfortable and sometimes downright scary. This webinar helps you prepare for, engage in, and follow through with, difficult conversations. Whether you are a telecommunicator, supervisor, manager, or director, you’ll learn to address common communication issues. Join us for an hour-long discussion of:

  • How to prepare yourself for difficult conversations;
  • How to stay issue-focused, and help others to do the same; and
  • How to remain professional in the face of heightened tension.

Presenter: Lisa Fulton, ENP – NENA

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.


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