Who would do your job if you didn’t? Your agency may already have a succession plan, but is that plan operational or is it just a piece of paper in a folder? 9-1-1 centers must be equipped to handle personnel changes like promotions, retirements, or the proverbial “hit by a bus” scenario without missing a beat. This webinar provides you with the information you need to build and operationalize your succession plan and enhance your PSAP’s ability to handle both planned and unexpected staffing changes. Join us to learn:
How to develop and operationalize a succession plan;
Ways to identify and grow the next generation of leaders in your organization;
The basics of mentoring, and the benefits for the mentor and mentee; and
How to create tools like desk references for when unexpected events occur.
Presenter: Jennifer Kirkland, ENP – Vail Public Safety Communications Center | NENA Education Advisory Board
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.