NENA Smartphone Apps Update & New Forum
Tuesday, July 24, 2012
Posted by: Chris Nussman
As many of you have no doubt noticed, there is an increasing
number of smartphone applications coming into the market that intend some type
of interaction with public safety or 9-1-1. Many of these applications attempt
to enhance the user's ability to contact 9-1-1 by either voice or text, and/or
provide a means through which a "caller" can provide PSAPs with
additional information. PSAP Managers and 9-1-1 Authority groups are expressing
both interest and concern.
A NENA/APCO working group has been actively working to address
many of the comments and insights that have been shared with us. We are
finalizing a short document that will address critical considerations for app
developers as they consider new products. This document will be shared with the
major app stores, and will also be available on the NENA and APCO websites.
Concerns have also been expressed about the recent letters that
were sent by 911 Emergency Assist (911EA) to many PSAPs advising of the launch
of their product. We have been in touch with 911EA and will be continuing
discussion to address PSAP training and how they are marketing their product.
911EA has welcomed the offer to incorporate further public safety driven
insight into their path forward.