Operations Committee
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Chair
651.643.8377Pete Eggimann, ENP |
Vice-Chair Wendi Lively, ENP 864.596.2050 |
| Board Liaison John Crabill, ENP 301.452.4467 |
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Your participation in the work of any of these committees is greatly appreciated. For more information on how you can contribute to the development of 9-1-1 Center model recommendations/standards and operational information documents, contact the appropriate Committee Chair or Operations Chair/Liaison Pete Eggimann
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2009 TDC/ODC Recognition List |
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Mission Statement
The mission of the Operations Committee of the National Emergency Number Association (NENA) is to provide operational guidance and support in various forms to the nation’s public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response).
The principal objective of the Operations Committee is to provide guidance to public safety/emergency response organizations on operations issues, such as Human Resources, Standard Operating Procedures, Accessibility, Contingency Planning, Public Education, PSAP Operations & Next Generation Integration and Next Generation Transition Planning.
In support of its mission, the Operations Committee:
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Conducts topical research and makes recommendations on relevant issues impacting the nation’s professional public safety and emergency communications practitioners; and
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Recommends topical training curriculum on a range of operational, planning, and implementation issues, including, but not limited to, communications center management, standard operating procedures, and E9-1-1 issues.
Operations Committee outputs form a national knowledge database on public safety/emergency communications, and are available to NENA’s membership for use in developing, implementing or managing initiatives for their member organizations.
NENA Joint Technical & Operations Standards & Documents
Documents are attached at the bottom of individual standards for download.
Technical - GeneralOperations - General
- 00-001 v12 - Master Glossary
Technical - DataOperations - Next Generation Integration - NGI
- 2-001 v1 renumbered to 71-501 - Synchronizing GIS with MSAG & ALI - RENUMBERED to 71-501
- 70-001 v1 - NENA Registry System
- 71-001 v1 - NG9-1-1 Additional Data
- 71-501 - Synchronizing GIS with MSAG & ALI
Technical - CPEOperations - Next Generation Integration - NGI
NENA Operations Standards & Documents
Documents are attached at the bottom of individual standards for download.
Operations - General
- 00-001 v12 - Master Glossary
- 51-001 - Operations Committee Organization & Process
Operations - Accessibility
- 52-001 - TTY Training Standard
- 52-002 - Managers Guide to the ADA
- 52-003 - TTY Call Taker Proficiency & Quality Assurance
- 52-501 - TTY Phone Pal Program
- 52-502 - Video & IP Relay Service / PSAP Interaction
Operations - Contingency Planning
- 53-001 - PSAP Disaster and Contingency Plans
- 53-001A - Evacuation Checklist
- 53-002 - Mutual Aid
- 53-501 - Hazard and Vulnerability Analysis
- 53-502 - Resource Analysis Operations Information
- 53-503 - PSAP Survivability
- 53-504 - Drills and Exercises
- 53-505 - Service Capability Criteria Rating Scale
- 53-506 - Intra-Agency Agreements
- 53-507 - Virtual PSAP Management
Operations - Human Resources
- 54-001 - PSAP Daily Personnel Operations
- 54-002 - Hearing Standards for Telecommunicators
- 54-501 - Human Resources Resource List
- 54-501A - PSAP Staffing Guidelines Report
Operations - Standard Operating Procedures
- 56-001 - Minimum Response To Wireless 9-1-1 Calls
- 56-002 - NORAD/FAA Notification: Airborne Events
- 56-003 - Standards for Emergency Notification Systems
- 56-004 - TTY/TDD Communications SOP
- 56-005 - 9-1-1 Call Answering Standard
- 56-006 - Emergency Call Processing Protocol
- 56-501 - Silent or Hang-Up 9-1-1 Calls
- 56-502 - Rail & Highway Milepost Markers
- 56-503 - Emergency Notification Systems
- 56-504 - VoIP 9-1-1 Deployment and Operational Guidelines
- 56-505 - Handling Calls Regarding Missing & Exploited Children
- 56-506 - Public Safety Answering Point Site Selection
- 56-507 - Railroad & PSAP Interaction
- 56-508 - Protocol for Handling Calls of Human Trafficking
Operations - Next Generation Integration - NGI
- 57-001 - Wireless 9-1-1 Overflow, Default and Diverse Routing
- 57-001A - Nondisclosure Agreement (Sample Form)
- 57-001B - PSAP Guide to Geographic Information Technology
- 57-002 - Wireless Call Routing & Testing Validation
- 57-501 - Wireless 9-1-1 Features & Functions
- 57-502 - Wireless Phase I/II Planning & Implementation
- 57-502A - Wireless Phase I & Phase II Agreements
- 57-503 - Notification of ERDB & VPC Operators of ESN Changes
Operations - VoIP
- 58-001 - IP-Capable PSAP Minimum Requirements
- 58-501 - IP PSAP Features and Capabilities
- 58-502 - VoIP Funding & Regulatory Issues
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