This course educates students on the evolution of the 9-1-1 system and provides a everyone in the PSAP - from call takers to the new center manager - with a baseline understanding of 9-1-1 center operations and technology services and processes. Attendees will leave with a foundational understanding of where 9-1-1 is today and where it's going. The course begins with an overview of basic and Enhanced 9-1-1, and then explains today's wireless E9-1-1 solution before concluding the day with an interactive examination of text-to-9-1-1 and Next Generation 9-1-1. An
overview of key components and systems that impact the PSAP will be provided, including ANI, ALI, MSAG, location technology, and call routing.