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3/1/2017 » 6/1/2017
Illinois NENA/APCO Virtual 5K 9-1-1 Run

6/3/2017 » 6/8/2017
NENA 2017 Conference & Expo

7/10/2017 » 7/14/2017
CMCP - Galloway, NJ

7/15/2017 » 7/29/2017
ENP Exam - Summer 2017

7/31/2017 » 8/4/2017
CMCP - Naples, FL


9-1-1: From the Basics to NG9-1-1
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This course educates students on the evolution of the 9-1-1 system and provides a everyone in the PSAP - from call takers to the new center manager - with a baseline understanding of 9-1-1 center operations and technology services and processes.  Attendees will leave with a foundational understanding of where 9-1-1 is today and where it's going. The course begins with an overview of basic and Enhanced 9-1-1, and then explains today's wireless E9-1-1 solution before concluding the day with an interactive examination of text-to-9-1-1 and  Next Generation 9-1-1. An overview of key components and systems that impact the PSAP will be provided, including ANI, ALI, MSAG, location technology, and call routing.

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