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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


9-1-1: From the Basics to NG9-1-1
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This course educates students on the evolution of the 9-1-1 system and provides a everyone in the PSAP - from call takers to the new center manager - with a baseline understanding of 9-1-1 center operations and technology services and processes.  Attendees will leave with a foundational understanding of where 9-1-1 is today and where it's going. The course begins with an overview of basic and Enhanced 9-1-1, and then explains today's wireless E9-1-1 solution before concluding the day with an interactive examination of text-to-9-1-1 and  Next Generation 9-1-1. An overview of key components and systems that impact the PSAP will be provided, including ANI, ALI, MSAG, location technology, and call routing.

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