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10/23/2016 » 10/27/2016
2016 Florida NENA Fall Conference

10/24/2016 » 10/26/2016
Nebraska NENA Chapter Conference

#WebinarWednesday - Securing Your PSAP Against Cyber Threats

Join NENA's 9-1-1 Call Processing Work Group


President Renee Hardwick, ENP

By becoming part of the solution, you will have the opportunity to not only help to shape our new direction and speed up this process, but will be on the ground floor of these changes, and among the first to learn of our new direction.This information will help you and your agency or company plan for the future, and be better prepared to serve your customers.

I look forward to your joining this effort so we can move forward together.




Please note fields marked with * are required. If you are signed in to your NENA account, many of these fields will auto-complete based on your membership profile information. The sign-in box is to the left in the margin.

Work Group will be creating a NENA Standard for 9-1-1 Call Processing. This work will combine and update current NENA standards in the areas of Guidelines For Minimum Response To Wireless 9-1-1 Calls, Call Answering, Emergency Call Processing Protocols and Silent or Hang-Up 9-1-1 Calls for Service. All persons with expertise in these areas is encouraged to volunteer.

Skills needed include:
Volunteers with background and experience in PSAP call handling operations.
5.1 Working Group Participation Expectations
It is the responsibility of the WG Chair to ensure all prospective WG Members are advised of the expectations for membership. WG members are expected to attend meetings/calls on a regular basis. Those who miss three (3) consecutive meetings without notifying the Working Group Chair(s) may be dropped from the roster and minutes distribution and forfeit their voting right in that Working Group. All committee, subcommittee, and working group members are required to participate in all polls to indicate their agreement or disagreement with the resolution of an Issue, except when there is more than one representative from an entity on a given committee, subcommittee or working group. In such cases, voting is limited to one vote per Participating Entity on any given subject. Members who do not fully participate and fulfill their membership responsibilities may be dropped from all distribution lists. Members who do not actively contribute and participate may be dropped at the DSC/Development Committee Chairs’ discretion.

NENA requires an explicit Intellectual Property Rights Policy to conduct its daily work. The objectives of this policy are to:

* Ensure that Members’ and participating Entities’ IPR are protected;
* Promote awareness of IPR issues among NENA Committees so as to permit informed decision-making about the tradeoffs associated with technical alternatives encountered in committee work; and
* Ensure that implementers producing products or services based on NENA standards are not unreasonably inhibited by IPR licensing requirements.

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NENA Intellectual Property Rights Policy