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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


The ADA from A to Z
Category:  Keeping Your PSAP Finely Tuned
Instructor(s):  Toni Dunne, ENP

This course will introduce PSAP managers and emergency communications officials to the many facets of the Americans with Disabilities Act (ADA) that directly impact communications center operations, and will help 9-1-1 professionals understand the difference between proper and improper practices as defined by the law.

Participants will learn how this landmark piece of legislation not only affects internal PSAP functions by defining specific administrative requirements, employment practices, and accommodations for disabled applicants and employees, but also how it shapes the way PSAPs function and deliver service due to the provisions that mandate the disable community have equal access to services and facilities. Attendees will learn how to conduct periodic mandatory agency evaluations, engage in personnel training, and implement other key tools that will help ensure your 9-1-1 center is in full compliance with all aspects of the ADA.

NENA Courses - Keeping Your PSAP Finely Tuned

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The Keeping Your PSAP Finely Tuned suite of classes is targeted to 9-1-1 professionals and governing authorities responsible for ensuring that PSAPs are adequately funded, well protected in the event of a lawsuit, in compliance with governmental regulations, and able to evolve the form and function of the traditional PSAP.
Item Name Posted By Date Posted
9-1-1 Center Consolidation Link  more ] Administration 3/6/2013
ADA A to Z Link  more ] Administration 12/3/2011
Grant Management for PSAPs Link  more ] Administration 12/3/2011
Liability Issues in the 9-1-1 Center Link  more ] Administration 12/3/2011
PSAP Design Link  more ] Administration 12/3/2011
SOP SOS Link  more ] Administration 12/3/2011
Comm Center Staffing Workshop Link  more ] Administration 12/3/2011
(c) 2013-14 NENA - National Emergency Number Association, Alexandria, VA
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