Accessibility Committee

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NENA Development Group



The Accessibility Committee provides technical assistance and resources on operational, policy, regulatory and procedures to various committees and working groups to ensure that agency systems and programs are accessible and usable by people with disabilities. Also, the Accessibility Committee provides assistance in the development of document as well as deliverance of material for the purpose of protecting the lives and property of people with disabilities.




Richard Ray

City of Los Angeles Department on Disability
Phone: (213) 202-2753
TTY: (213) 202-3470
Direct Voice/Videophone: (213) 785-2934


Donna Platt
NC Department of Health and Human Services
Division of Services for the Deaf and Hard of Hearing
Direct Voice/Videophone:(919) 578-1262


The Accessibility Committee meets once a month to review updated information, projects, and NENA activities.

These Work Groups meet as the Co-Chairs establish conference calls - typically bi-monthly or monthly. 

Working Groups 

  • Emergency Notification for Persons with Disabilities, Co-Chairs: Jim House & Mark Fletcher, ENP 
    The working group is currently developing an information document on access to emergency warning and information visually through text, graphics, or other means of communication for persons with disabilities, including individuals who are Deaf, Deaf-Blind, Hard of Hearing or have a speech disabilities. 
  • Managers Guide to the ADA Title II: Direct Access, Co-Chairs: Wrentree Kelly-King & Kerry Coward 
    The Managers Guide to the ADA Title II: Direct Access Work Group will be reviewing and updating the standard document to ensure that information from amendments of the Americans with Disabilities Act (ADA) and other essential federal rulings on providing direct and communication access to callers with disabilities are included.
  • Communications Modalities, Co-Chairs: Randie Jones, ENP 
    The Communications Modalities Work Group is developing a chart that lists various communication modalities that would meet the needs of people with hearing loss and speech disabilities to call 9-1-1, which includes combination of video, voice and text via different network systems.

Training Resources

The following information is limited to availability at the time of compilation. Other companies may have added TDD/TTY trainers or programs. (Please note that NENA does not endorse any particular vendor or product.)
  • For In-Person Training

Please note these companies may have stand-alone training materials and/or on-line training available as well.
  • Off-the-Shelf Products or On-line Training

Standards & Documents for this Committee