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NENA News
Calendar

12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ


CMCP Content & Materials

Course Content
The Center Manager Certification Program (CMCP) consists of forty hours of training to be completed over a period of five consecutive days. The content is divided into two sections, with the first twenty hours dedicated to lecture and classroom-style learning, and the remaining twenty hours made up exclusively of hands-on lab work, activities, and non-traditional exercises. Each section of the outline below will feature both the lecture and lab components.

 

Materials
Center Manager Certification Program attendees will receive a course workbook, myriad program-specific handouts and copies of all digital files needed for in-class and self-study assignments.


Please note, all registrants should bring a laptop computer with MS Office installed in order to fully participate in daily assignments and activities.

 

COURSE INSTRUCTION

 

 Day

Unit #

Units of Instruction

Hours

Monday

 

1

Orientation and Introductions

2

 

2

Defining a Center Manager

1

 

3

Management verse Leadership

1

 

4

Defining Your Center’s Culture

1

 

5

Designing an Organizational Structure

1

 

6

PSAP Consolidation

2

Tuesday

 

7

Right People in the Right Seats 

2

 

8

Building an Effective Team

1

 

9

Getting Organized

1

 

 

Quiz

 

 

10

Business Communications

2

 

11

Legal Issues

1

Wednesday

 

12

You Want Me to Do What?

1

 

13

Training and Quality Assurance

1

 

14

Systems and Technologies

1

 

15

Finance  

1

 

16

Procurement

1

 

17

Project Management

1

Thursday

 

18

Media Relations

2

 

19

Industry Best Practices

2

 

 

Quiz

 

 

20

Center Report Card 

2

Friday

 

21

Staffing Tool

2

 

22

Risk Management

1

 

23

Continuity of Operations

1

 

24

Individual Presentations

1

 

25

Group Presentations

1

 

 

Final Exam

 

 



Program Overview
Course Content & Materials
Prerequisites
Completion Requirements & ENP Points
Scheduled Offerings
Pricing

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