Emergency Call Processing Protocol Standard
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This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios.
To provide uniformity and consistency in the handling of 9-1-1, other emergency calls, the following emergency call processing standards are recommended:
- Standardized call processing Protocols for all emergency call types
- Standardized Prioritization of calls
- Standardized pre-planned Responses based on the level of prioritization of calls.
The research, development, and implementation of call-processing protocols is endorsed by NENA as the most effective way to ensure the highest standard of care for both the emergency responders as well as the public.