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10/23/2016 » 10/27/2016
2016 Florida NENA Fall Conference

11/7/2016 » 11/9/2016
WY APCO/NENA Annual Conference

11/14/2016 » 11/18/2016
Center Manager Certification Program - Alexandria, VA

Emergency Call Processing Protocol
Full Name:
Emergency Call Processing Protocol Standard
Document Type: Standard
Number: 56-006                         *****Update In Progress*****

This standard provides emergency communication processing centers with a framework from which agencies can define appropriate emergency communication protocol requirements and recommendations for day-to-day operations and for disaster/major event scenarios.

To provide uniformity and consistency in the handling of 9-1-1, other emergency calls, the following emergency call processing standards are recommended:

  • Standardized call processing Protocols for all emergency call types
  • Standardized Prioritization of calls
  • Standardized pre-planned Responses based on the level of prioritization of calls.

The research, development, and implementation of call-processing protocols is endorsed by NENA as the most effective way to ensure the highest standard of care for both the emergency responders as well as the public.

Committee Name(s):
Standard Operating Procedures

Created: 06/07/2008


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