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12/5/2016 » 12/9/2016
Center Manager Certification Program - Natick, MA

1/14/2017 » 1/28/2017
ENP Exam - Winter 2017

1/16/2017 » 1/20/2017
CMCP - Chandler, AZ

1/27/2017
Tactical Dispatch for the Telecommunicator - Allentown, PA


Customer Service for 9-1-1 Professionals
Category:  Expanding Your Horizons

In the world of emergency services, the term customer service takes on a completely new meaning. This course will begin by identifying the customer base for a 9-1-1 center. This is a broad spectrum that includes those calling 9-1-1 to report an emergency, those that we send out in response to a request for help, and everyone in between. Once our customers have been identified, we will examine the interaction that takes place on each level and the positive or negative impact resulting from the quality of customer service provided.

This course stands out from other customer service courses in that it does not teach you merely to be polite and compliant. The course objective is to assist you in learning to provide the appropriate level of customer service in the most professional manner possible.

NENA Courses - Expanding Your Horizons

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The Expanding Your Horizons course suite focuses on a number of the major PSAP-centric issues impacting public safety professionals nationwide – be they the telecommunicators on the floor, the communications center directors, or anyone in between. If you are looking to hone your skills, increase your awareness, or take your talents to the next level, these are the classes for you.
Item Name Posted By Date Posted
Overcoming Negativity in the Comm Center Link  more ] Administration 12/3/2011
Supervisory Development Link  more ] Administration 2/6/2014
Customer Service for 9-1-1 Professionals Link  more ] Administration 12/3/2011
Ostrich to Eagle: Improving the PSAP Work Culture Link  more ] Administration 12/3/2011
Change Management in 9-1-1 Link  more ] Administration 12/3/2011
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